Slice

I bet he doesn't. American screwed me while traveling on gov't business 6 years ago. I won't travel on them. I've changed positive space dhd tickets to not ride on them. And, to not be a hypocrite, I don't even JS on them. Nothing against the AA flight crews, btw. So there are people out there with long memories.

Lab Rat

No. It's in reference to all purchases made by consumers.

577nitro

Sorry, there is no "tongue in cheek" smilie, fully understood your post, just having some fun.

Lab Rat

No problem, that is what I thought.

captjns

CAL sold Spanky a valid ticket with restrictions. CAL was prepared to honor the terms and conditions of Spanky’s ticket. Spanky’s wife the reason for his daughter missing her flight. Spanky was hoping to receive some form of relief from CAL. Unfortunately, as they have the right to, CAL would not yield even for one of their own. Thus Spanky incurred additional expenses because of actions of his former spouse.

At the end of the day, is Spanky’s issue really with CAL? Perhaps Spanky should consult with his matrimonial attorney to see if he can recover the expense for the “walk up ticket” as a result of the behavior of his former spouse.

wheresmyplane

Quote:
Originally Posted by yawdamp
Not all airlines are the same. I've purchased a tx on SWA a week before my intended departure and SWA changed the tx with only a minor additional charge. All of you who think the airline did the right thing, YOURE BRAINWASHED. The right thing would have been TAKE CARE OF THE CUSTOMER. I also must say, it shows your weak character to put this guy down for expecting good customer service. Even if he received bad service from his ex


I'm going to agree with the above posts. Customer service is woefully inadequate in this country, and is largely the result of people just not caring. Companies try to stiff the customer just because they are legally in the right. They should probably consider that it may not be the best policy to live by.

For Example, I used to have my car insured w/Geico. My wife rear ended somebody. The damage was $1200.00. Geico covered it, and then when it was policy renewal time, jacked my rate up another $130.00 a month! It would have been cheaper if I had payed the guy out of pocket. What do I have insurance for anyway? I promptly switched insurance providers. What I (and Geico) didn't know at the time was that the driver of the other vehicle was going to sue for the obligatory "severe back and neck injuries" caused by the 3 mph impact. According to NJ law, the claim was filed with Geico, so they have to pay the attorney's fees, and if I lose, they have to pay the other driver. So far, Geico has lost out on 2 years worth of premiums, and they are stuck with the aforementioned fees, all because they tried to squeeze a little extra out of me. Serves 'em right. And I tell everyone I can about it (as you can see.)

The point is, THE CUSTOMER IS ALWAYS RIGHT used to be policy at a lot of companies. Not anymore, and it shows. They should have given him another ticket, because they could have. Put his daughter on standby if you want, but give him some kind of ticket.

Eric Stratton

Your example has nothing to do with this scenario. They are 2 completely different things.

If this guy bought a ticket to a sporting event or play and missed it should he be given another ticket at a different time or date?

The guy supposedly bought a non refundable ticket and his ex wife screwed up not CAL. If the guy should get a free flight, should CAL refund money to all of it's customers who purchased more flexable tickets?

DYNASTY HVY

Just send the ex wife the bill !
I,m glad I don't have one of those.


Fred

nitefltguy

I also had a nonrefundable ticket last year for family London-MSP-home and could not use the tickets. Northwest, to their credit, let me keep the residual value of those tickets which we used last month for a domestic ticket to visit relatives. The fares structure is very complex so I have no idea how my fare basis compared to Spankys and why CO would not let him do same.

wheresmyplane

No, they're not 2 completely different things. They're both about companies trying to stiff customers. Comparing it to a sporting event is comparing apples to oranges. It's not like CAL didn't have another flight going to that destination later on - they did - they made him buy another ticket. Why should he have to buy another ticket? He already had one! How many non revs were on the next flight? If there were any, that guy's daughter should've had a seat at no extra charge. He wasn't asking for a refund. There were extenuating circumstances that would merit a ticket on the next flight. Give her standby at least. Who does that hurt? Are you arguing that CAL did everything within their power to satisfy that customer? They didn't even come close. The only answer a lot of companies train their employees to give is "No." I've had jobs where I'm the person the customer deals with, and if I had acted the way I've seen a lot of "customer service professionals" act, I would've been out the door in a heartbeat! Companies (Airlines included/especially) need to wise up. If you don't have customers, you don't have a business. If everybody did what that musician did to United, we'd have better service in this country, that's for sure.

Calling something a non-refundable ticket is just a way to stick it to the customer if something beyond their control happerns. It's the result of greed and nothing more.