Captain Nemo

Lol no. I guess you had to be there. Her attitude was unexpected given I gave her no reason to bark at me the way she did. One of the other folks that were on the plane even inquired as to what her problem was.

I started this thread because I began to see a trend of not so good attitudes from employees when I traveled on SWA. I am aware of their success and track record and it does speak for itself. I was only curious if it was just because of a few bad apples or are the folks there not so happy anymore. Maybe my title was a little misleading and should have been phrased more along those lines. My apologies.

Oh and the scumbag that you are referring to was not taking meds. He was overworking himself while downing diet shakes for an extended amount of time. Maybe it lead to his meltdown maybe it did not. I am no doctor. But since he was a avid juicer and company man management has helped him extensively and even kept him on the seniority list. Now he turns around and tries to sue because he feels that it was the company's and the crew's responsibility to ensure he was fit for duty. He just wants mo mo money.

Back to the topic my apologies for any misunderstandings and "blastoff" eat sh!t troll.

Tankerhead

Smells like.....

FI

Charlie don't surf.

flymeswa

The original poster couldn't have been more correct. Additionally the quote above rarely happens anymore. They print you a boarding category and don't let you board with the flight deck authorization sheet that much anymore. If you ask them to board with the flight deck form, half of them don't understand that jumpseating doesn't actually mean the jumpseat and they say "no there are seats in the back". Explaining further, only confuses them further.

Lately agents have been rude, non-helpful, no preboarding, and a lot of agents have no idea what's going on anymore. I find the entire boarding experience to be a complete disaster once you're on board as well, everybody switching with everybody, never on time. The only pleasurable experience is dealing with the pilots ( who are exempt from all statements above and always go out of their way) and maybe half of the flight attendants.

For those who say fine then don't fly Southwest, I usually don't however they do have a very frequent schedule... and I'd rather it be fixed then just be told to fly on somebody else. It used to be a great experience.

full of luv

Actually, it's funny how it depends on what channel/show you are watching. On CNBC its all Delta and United ads lately.
On Judge Judy (who makes $47million a year btw) its all SWA commercials.

teddyballgame

Since I don't watch commercial TV other than sports, the only SWA commercials I see are on live ballgames; so I was not aware of that distribution of advertising.

Interesting demographic.

Thanks for pointing that out.

e6bpilot

I have had a similar experience with some of our gate agents. They are honestly trying to help you out. They think that you prefer a seat in the cabin and don't want to have to go through the whole process of dealing with the jumpseat. I just politely ask for the cockpit jumpseat if that is what I want and if they still hand you a boarding group and you are in uniform, just head over to the preboard area and when the ops agent makes his or her initial announcement, ask if it is cool if you head down and introduce yourself. I haven't had one say no yet, and I frequently go down early with non-SWA guys who are in the same situation.

The response is generally the same no matter what from the flight crew - grab a seat in the back and make yourself at home. We will call you if we need you.

As for crabby FA's, every company has their five percent, us included. Some of them really need to take a long vacation. They get so frustrated telling customers the same thing over and over that it comes out rude and condescending.
Many captains (commuters, mainly) will tell guys to take a seat close to the front. You know, in case we have to call you up and for cabin security reasons in flight. I personally approve of that method. If not, though, I go aft of the exit row and plop down there in an aisle seat.

SayAlt

I don't care how many times I've seen it, this always cracks me up.

"It was the little things that got to me, like......EXCUSE ME!.....people."

EasyB

$3+ mil in your profit sharing account after 20 years..

Anyway, that's was a SWA pilot/good friend of mine said another pilot told him.. he had been with the company for 20 years and had $3 million in just his profit sharing account.. now, I don't have a 4 year degree, and hate public math, but that equates to $150,000 a year..

Now, if they could just spend some of that profit on maintenance.

Sliceback

If he had played the market better he could have had $92 million, which would have been $4.6 million per year just from profit sharing.

Mink

With SWA, you know what you're going to get. They are consistent, the employees (generally) seem happier and more pleasant than the perpetually p!ssed off AA/UA/DAL crowd, and best of all (as has been noted previously) there is flexibility with changing/exchanging tickets. No $150 "change fee" (seriously? a few keyboard strokes costs that much?), no cancellation fee, no nickel and dime BS. And the frequent flyer program is just as flexible - have traveled for free a lot. Great website and app, hardly ever have to talk to a human.

I'm a fan, and steer clear of the legacies as much as possible.