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#21
Prime Minister/Moderator

Joined: Jan 2006
Posts: 45,127
Likes: 796
From: Engines Turn or People Swim
Most airlines have scripts in the manual, these are rigidly enforced for FA's but not enforced at all for pilots. Look at the script in your FOM, use that to inform you to develop your own personal script. Short and to the point, provide key info including likely delays.
Keep in mind that whole *most* pax would just prefer that you STHU, a few nervous travelers are comforted by hearing from a pilot who sounds like he knows what he's doing. I throw in a little more meat than I would otherwise just for them.
#22
Gets Weekends Off
Joined: Sep 2016
Posts: 1,957
Likes: 0
At majors it's usually the PM who does all that, except the CA usually does the welcome aboard at the gate. More common for the CA to do all the PA heavy lifting at regionals, but most major pilots were either regional CA's or military officers, and have some experience.
Most airlines have scripts in the manual, these are rigidly enforced for FA's but not enforced at all for pilots. Look at the script in your FOM, use that to inform you to develop your own personal script. Short and to the point, provide key info including likely delays.
Keep in mind that whole *most* pax would just prefer that you STHU, a few nervous travelers are comforted by hearing from a pilot who sounds like he knows what he's doing. I throw in a little more meat than I would otherwise just for them.
Most airlines have scripts in the manual, these are rigidly enforced for FA's but not enforced at all for pilots. Look at the script in your FOM, use that to inform you to develop your own personal script. Short and to the point, provide key info including likely delays.
Keep in mind that whole *most* pax would just prefer that you STHU, a few nervous travelers are comforted by hearing from a pilot who sounds like he knows what he's doing. I throw in a little more meat than I would otherwise just for them.
#24
Prime Minister/Moderator

Joined: Jan 2006
Posts: 45,127
Likes: 796
From: Engines Turn or People Swim
#28
Banned
Joined: Oct 2017
Posts: 848
Likes: 0
Oldie, but definitely the best “airline PA” sketch I’ve ever seen.
https://www.youtube.com/watch?v=kb7pvaJ2aVg
https://www.youtube.com/watch?v=kb7pvaJ2aVg
#29
Gets Weekends Off
Joined: Mar 2019
Posts: 134
Likes: 0
As most have said know what your going to say before you say it, especially with how your going to end it. I’ve seen a lot of new people make a great PA then realize they don’t know how to end it and either start babbling or the best one I’ve heard is he paused then said “ok” at the end.
#30
Banned
Joined: Jan 2019
Posts: 230
Likes: 0
PAs made from the blackhole that is the cockpit are more or less ignored by the passengers. And then there are those (worthless) PAs made while inflight and too often the speakers on the RJ don't project the message adequately to the pax. Almost always the FAs call up "what did you say?? we couldn't hear a thing!"
As a CA at my regional, prior to departure I enjoyed leaving the flight deck, facing the customers and giving them the quick 'n' dirty 60 second spiel about our flight. First I welcome them aboard the aircraft and the city pairing service on which they're about to embark. I give the Time en-route, forecasted turbulence, known delays leaving current city or for arrival city, a general idea of the weather upon arrival, and probably the most important point to get across, make the personal connection by recognizing their being here and thanking them for their business.
You'd be amazed how many eyeballs are looking back at you when you make the welcome aboard PA from the cabin. When flying passenger airliners, remember, you are there for the passengers. They pay your paycheck. Treat them like the valued people they really are. We work in a service industry after all.
As a CA at my regional, prior to departure I enjoyed leaving the flight deck, facing the customers and giving them the quick 'n' dirty 60 second spiel about our flight. First I welcome them aboard the aircraft and the city pairing service on which they're about to embark. I give the Time en-route, forecasted turbulence, known delays leaving current city or for arrival city, a general idea of the weather upon arrival, and probably the most important point to get across, make the personal connection by recognizing their being here and thanking them for their business.
You'd be amazed how many eyeballs are looking back at you when you make the welcome aboard PA from the cabin. When flying passenger airliners, remember, you are there for the passengers. They pay your paycheck. Treat them like the valued people they really are. We work in a service industry after all.
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