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Originally Posted by buttonpusher68
So first, I took my family over last month…ZED on Virgin Atlantic out of LAX was an awesome experience. Full flight but the agents made sure we had good seats and the FAs were VERY attentive (the croissants we gave them were a hit). Coming back on JB no upgrade to a mostly empty MINT because we are not eligible as NK non-revvers. It was a bummer, and a bit befuddling at the time since I didn’t know the policy and even one of the FA’s asked me about the merger and said “we love you guys.” My thought was “Well, then why aren’t you upgrading us!?” Lol. Oh well, it is a dumb policy and I’m glad you guys are trying to get it fixed. Funny how that stuff matters, but it does. The back of the bus seats were plenty comfortable, however.
We booked our ZED on MyID and paid the fees then….
Not a dumb policy from a revenue-maximization/game theory perspective—if they start allowing even one free upgrade based on FF status or being a crewmember, people will stop paying for it in advance, rolling the dice hoping to get a complimentary upgrade.
I can’t tell you how many times I’ve seen ppl purchase an upgrade at the gate/on-board the airplane. It’s all a big game and the game falls apart the second you start giving seats out for anything other than hard cash.
Hopefully they’ll fix it for DHDing pilots and space-A non-revs in that order in the JCBA, but the way our “culture” works, if you start giving comp upgrades to pilots but not literally everyone else, madness will ensue. There were FAs at this place who were upset when we got snack boxes/sandwiches on long flights as our crew meals.
Hoping the pilot + FA relationship/dynamic I’ve seen at Spirit helps to fix this, because we definitely have a few toxic ones out there who do not show any respect for Captains and seem to think they own the whole airplane. Your all’s FAs seem a lot more traditional and have a lot better attitudes towards pilots. And I’d hope most of your CAs are not gonna put up with this cleaning stuff like some of our 190 pilots still do