View Poll Results: Will BRAVO bring us to the promised land?
Yes. We will be rich!
17
13.39%
No. We will be back in court!
53
41.73%
Don’t care I am executing operation CJO
57
44.88%
Voters: 127. You may not vote on this poll
Will BRAVO take us to the promised land?
11-21-2024 | 04:20 PM
#21
That/It/Thang
Joined: Aug 2020
Posts: 3,500
Likes: 362
But in the end, when our customer service consists of agents beating up passengers in BWI, or fighting with each other in PHL, that won’t work.
Im amazed how we see this on a daily basis yet it manages to elude the C suite team.
11-21-2024 | 04:28 PM
#22
Line Holder
Joined: Jan 2024
Posts: 902
Likes: 158
The harm is that they are dumping all their current customers and hoping the new ones show up. They only have a few quarters to pull it off before the cash runs out.
11-21-2024 | 05:19 PM
#23
Prime Minister/Moderator
Joined: Jan 2006
Posts: 45,120
Likes: 796
From: Engines Turn or People Swim
11-21-2024 | 06:53 PM
#24
Line Holder
Joined: Dec 2022
Posts: 1,372
Likes: 141
The current type of customer doesn’t pay enough for the business to be viable. They have to switch. The new plan may not work but the old plan definitely doesn’t
11-21-2024 | 06:55 PM
#25
Line Holder
Joined: Dec 2022
Posts: 1,372
Likes: 141
In PHL they were scream obscenities at each other in view of the guests.
The entire hood culture has to change. The actual language used, body language, and general decorum must change. We are hiring agents that talk to the guests like it’s someone on their block.
The entire hood culture has to change. The actual language used, body language, and general decorum must change. We are hiring agents that talk to the guests like it’s someone on their block.
11-21-2024 | 07:32 PM
#26
Banned
Joined: Jul 2023
Posts: 633
Likes: 32
11-21-2024 | 08:40 PM
#27
Thread Starter
Line Holder
Joined: Oct 2010
Posts: 1,499
Likes: 0
This is the key slide. It shows the pivot from $50-$150 fares to $200-$400 fares.
If you do a little math, they are looking to dump $1 billion in revenue from their current customer base and pick up $1.5 billion from the new upmarket crowd.
Put another way, they're basically looking to totally abandon their current customers and swap for a totally new group of consumers.
Curious to know why they think they can upmarket without changing seat pitch and seat comfort. Those seem like the starting point.
11-21-2024 | 10:04 PM
#28
Line Holder
Joined: Jul 2017
Posts: 356
Likes: 74
11-21-2024 | 11:57 PM
#29
On Reserve
Joined: Jul 2018
Posts: 151
Likes: 21
Target keeps ****ing off their customer base with wokeness. Last year they lost 10billion in valuation in less than 10 days.
11-22-2024 | 05:22 AM
#30
Line Holder
Joined: Nov 2019
Posts: 236
Likes: 1
That’s what the BFS and blocked middle premium seating are in the short term. From what I can tell seat pitch will supposedly change (at least in the premium section) starting in 2025. Along with in seat power? Who knows. I’ve yet to see this management team implement anything effectively. One would think in order to work these cabin configuration changes would need to take place in relatively short order so that higher end customers giving the new product a try wouldn’t get frustrated at an inconsistent product and bail back to the legacies.
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