I reject the idea that a pa has any positive effect on repeated business.

 

As someone who is a consumer now sitting in the back I can assure you that you wrong. Certainly some over due it but concise informative PA’s are appreciated. I fly mostly American and often the only PA’s you get are selling credit cards. Had a 1 hour delay in MIA recently. Nothing from pilots at the gate area at all. First PA from gate agent was at scheduled departure simply saying delayed without a reason. Pilots walked off 45 minutes later without a word. Told gate change right after that. Long hike to new gate where we were told to go back to old gate. Board and push on original aircraft. Sit on ramp for 45 more minutes without a word. People were ****ed about the lack of info. This is all to often the norm on AA. Check their earnings.

 

Keeping people informed is different than a song and dance telling everyone how many traps you have.

 

It seems that a galley PA is some sort of performance instead of being informative. A PA is what you make of it. Don’t clown around, don’t make it about you, and don’t tell jokes. Same PA from the flight deck, but standing and in the galley is net positive for the brand

 

You are certainly entitled to your opinion. However customer surveys and conversation with folks in the back of the aircraft say otherwise.

While in charm school, the VPs talked about how galley PAs have an effect on NPS scores and brand imagine. They highly encourage it if time and circumstances permit.

Whether we like it or not, we are in the people business. So if we can make a positive impact towards our brand and thus our pay check, I’m all for it

 

That is def awful and happens too much at United as well. Only time I will make Galley or Gate PA is when the delay gets bad and the info on why is solid. Basic decency to keep the people informed. Despite what others have said everytime I have done a delay speech Gate Agent and Purser has thanked me for taking heat off them.

 

You can make announcements from the flight deck to keep pax informed.no need to stand up there in the galley looking clownish seeking attention. People will not fly us based on whether or not we make gate or galley pa’s. Fly them safely from here to there and on time . That’s it .
No need to read your resume in the galley before each flight. It proves absolutely nothing.

 

‘just remember to wear the hat… and oh yeah, no need to button the top button on short sleeve shirt or wear the jacket… just crack some jokes.

 

Some time ago I spend quite a bit of time on international flights in the back, have about 350 Atlantic crossings. Regardless of who does the translation, nothing is worse than hearing a PA speech multiple times, especially when (back then) the sound would stop but the movie would keep rolling. About a 150 were in first class. Never ever have I seen a passenger listen enthusiastically. Also did corporate for almost a decade. Non of the frequent fliers were interested in anything I had to say, other than "we are on time for departure, should be there on time too".
I am sure there is confirmation bias on both sides, you get thanked for the speech by people who like it, the people who don't probably can't be bothered to say anything. I didn't like it, so I am predisposed to see other people sigh and look annoyed. Not attacking you personally, just MY view as a frequent flier.

 

I am aware of the 12 year old video. Other than that never heard a song and dance. A bit to much info on the route and weather perhaps but not much else.