Kudos on Polaris
02-04-2017 | 05:19 PM
#11
Junior Senior
Joined: Feb 2012
Posts: 2,851
Likes: 1
From: Whiskey Papa
I was talking to a very senior UAL FA who said everyone was trained for Polaris service. I think therein lies the problem. If you force people who don't want to or can't provide that level of service, it'll show.
They should follow what JetBlue does for their Mint service....train the FAs who REALLY want to do it and are excellent at customer service.
They should follow what JetBlue does for their Mint service....train the FAs who REALLY want to do it and are excellent at customer service.
02-04-2017 | 10:33 PM
#12
Gets Weekends Off
Joined: Nov 2009
Posts: 5,508
Likes: 109
I was talking to a very senior UAL FA who said everyone was trained for Polaris service. I think therein lies the problem. If you force people who don't want to or can't provide that level of service, it'll show.
They should follow what JetBlue does for their Mint service....train the FAs who REALLY want to do it and are excellent at customer service.
They should follow what JetBlue does for their Mint service....train the FAs who REALLY want to do it and are excellent at customer service.
02-05-2017 | 09:30 AM
#13
Line Holder
Joined: Aug 2005
Posts: 1,045
Likes: 1
From: Retired 121 pilot
Just did two long haul Asia flights in business class, one on a UA -400 and one on a Cathay 777. I must say, I was blown away by the new Polaris service on UA...it was vastly better than the Cathay product. In a former life I used to travel extensively across both ponds in business or first, and I have to say the new UA Polaris product (business class) outdid most First Class experiences. Never thought I'd see the day that an American carrier delivered a hands-down better experience than an Asian flag carrier!
On the other hand, it sure beat any seat in steerage.
FWIW, F/A service, IMO, was very good (or better) both ways.
02-05-2017 | 11:32 AM
#14
Gets Weekends Off
Joined: Jun 2007
Posts: 3,042
Likes: 47
From: 767/757 CA
Three weeks ago we did a vacation pass round trip to London on the 767-300 and got business class Polaris and I wasn't greatly impressed. Both ways were day trips.
On the other hand, it sure beat any seat in steerage.
FWIW, F/A service, IMO, was very good (or better) both ways.
On the other hand, it sure beat any seat in steerage.
FWIW, F/A service, IMO, was very good (or better) both ways.
02-05-2017 | 11:49 AM
#15
Junior Senior
Joined: Feb 2012
Posts: 2,851
Likes: 1
From: Whiskey Papa
02-05-2017 | 12:07 PM
#16
Gets Weekends Off
Joined: Apr 2008
Posts: 1,808
Likes: 0
02-05-2017 | 12:12 PM
#17
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Joined: Apr 2008
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02-05-2017 | 12:19 PM
#18
Junior Senior
Joined: Feb 2012
Posts: 2,851
Likes: 1
From: Whiskey Papa
02-05-2017 | 12:22 PM
#19
Not on Reserve
Joined: Feb 2011
Posts: 117
Likes: 0
From: Seat 0A
UAL only provisions 60% of Polaris amenities on each flight, not everyone will get full turndown linens, pajamas, slippers, etc. It's realistic to expect not everyone will want all the fluff, but we are in a position of not being able to deliver the product before we even leave the gate. That's a fact, even on the "true" Polaris
So if a passenger wants these provisions and they are out: disappointment.
Also, the FA's are told not to offer these (since they are not stocked 100%). On my flight I know some people did not read what was available. Some of these people might wonder what the fuss is about Polaris since they did not see the full amenities.
I like the service, but a little baffled and disappointed the way it is presented.
02-05-2017 | 12:33 PM
#20
Gets Weekends Off
Joined: Jun 2007
Posts: 3,042
Likes: 47
From: 767/757 CA
I think this is a mistake on the company's part.
So if a passenger wants these provisions and they are out: disappointment.
Also, the FA's are told not to offer these (since they are not stocked 100%). On my flight I know some people did not read what was available. Some of these people might wonder what the fuss is about Polaris since they did not see the full amenities.
I like the service, but a little baffled and disappointed the way it is presented.
So if a passenger wants these provisions and they are out: disappointment.
Also, the FA's are told not to offer these (since they are not stocked 100%). On my flight I know some people did not read what was available. Some of these people might wonder what the fuss is about Polaris since they did not see the full amenities.
I like the service, but a little baffled and disappointed the way it is presented.
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