DAL wins WSJ 2019 best airline for service
01-16-2020, 01:04 PM
#21
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Joined APC: May 2015
Position: Power top
Posts: 2,959
Originally Posted by Lemon Jello
Spirit guy here. Congratulations on this prestigious recognition. Hopefully it will mitigate all of the bad PR you guys have been getting lately. Hate to see Delta become the industry laughingstock again like in the late 80’s and early 90’s.
01-16-2020, 01:25 PM
#22
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Joined APC: Nov 2013
Position: A320 Left seat
Posts: 2,580
Originally Posted by Denny Crane
Dang! Where's UAL when you need them. They usually help out with the News cycle a few days later......
Denny
Denny
Well, they tried, they had a compressor stall in EWR either last night or early this AM. I just saw a clip on the news but didn’t hear it. If they did dump fuel all over Northern New Jersey, no one would ever notice though, so they didn’t do enough to take the spotlight off of us...yet.
01-16-2020, 04:10 PM
#23
Gets Weekends Off
Joined APC: Feb 2015
Posts: 319
Originally Posted by Big E 757
Well, they tried, they had a compressor stall in EWR either last night or early this AM. I just saw a clip on the news but didn’t hear it. If they did dump fuel all over Northern New Jersey, no one would ever notice though, so they didn’t do enough to take the spotlight off of us...yet.
01-17-2020, 04:22 AM
#25
Gets Weekends Off
Joined APC: Jul 2006
Posts: 2,889
Seat back screens have zero to do with the ability to stay entertained in flight (that’s what high speed WiFi is for)...and everything to do with “brand perception.”
The point being, if you step on board an AA plane with no screens, it broadcasts “cheap and bare bones.” The same aircraft on
Delta with seat back screens showing the Delta widget broadcasts “classy airline.” Regardless on whether they are used or not.
Delta is all about brand perception and they’ve gotten to a point where they are gaining revenue premium from that.
AA is all about cutting costs to the max, while still ensuring the passenger returns (albeit ticked off.) Case in point, our 45 or so
newest 737s came with seat back screens installed. Well, the first one just went in for its Oasis mod (reconfiguring from 160 to
172 seats)... and you guessed it, they ripped out the screens.
Its sad to watch how far we’ve fallen. The only thing that will fix it will be a complete management revamp, from top to bottom,
with AIRLINE folks instead of bean counters.
Congrats Delta.
The point being, if you step on board an AA plane with no screens, it broadcasts “cheap and bare bones.” The same aircraft on
Delta with seat back screens showing the Delta widget broadcasts “classy airline.” Regardless on whether they are used or not.
Delta is all about brand perception and they’ve gotten to a point where they are gaining revenue premium from that.
AA is all about cutting costs to the max, while still ensuring the passenger returns (albeit ticked off.) Case in point, our 45 or so
newest 737s came with seat back screens installed. Well, the first one just went in for its Oasis mod (reconfiguring from 160 to
172 seats)... and you guessed it, they ripped out the screens.
Its sad to watch how far we’ve fallen. The only thing that will fix it will be a complete management revamp, from top to bottom,
with AIRLINE folks instead of bean counters.
Congrats Delta.
01-17-2020, 05:12 AM
#27
Gets Weekends Off
Joined APC: Jun 2019
Posts: 175
Originally Posted by deltabound
That was neat.
My god though, what happened to American?
After watching that breakdown of different markers, with AA in the lowest/most undesirable tier for so many metrics, I'm half tempted to look at Spirit before looking at American for those rare instances when $$$ must be spent on actual airfare.
Yikes. How, exactly, does DP stay in charge?
My god though, what happened to American?
After watching that breakdown of different markers, with AA in the lowest/most undesirable tier for so many metrics, I'm half tempted to look at Spirit before looking at American for those rare instances when $$$ must be spent on actual airfare.
Yikes. How, exactly, does DP stay in charge?
01-17-2020, 07:15 AM
#29
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Joined APC: Sep 2009
Position: Canabus
Posts: 157
Originally Posted by GhettoJet
Unfortunately, JetBlue and Spirit both have better products than we do right now...and yes, I commute on Spirit all the time.
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