why is on boarding process...
#21
Line Holder
Joined: Aug 2019
Posts: 332
Likes: 26
So awful? Is it meant to be some kind of hazing? I figured Delta would be the most put together, but it might have the least functional/friendly/useable pre and post hire process I've experienced. You have to call a number to schedule an interview, no one answers or it's busy, it's hard to hear the person. You get an email with links that it says might not be activated yet? The phone numbers listed don't seem to take you into any relevant options, then you get disconnected...??? Everyone else just uses email and can reschedule for you the same way or at least answers the phone.
Does this lack of technological sophistication extend to daily operations? It has been kind of shocking and off putting since it's one thing I think airlines can really use to differentiate themselves and capture market share(digital integration and ease of use or at least purchasing). What is the deal?
Does this lack of technological sophistication extend to daily operations? It has been kind of shocking and off putting since it's one thing I think airlines can really use to differentiate themselves and capture market share(digital integration and ease of use or at least purchasing). What is the deal?
#23
Gets Weekends Off
Joined: Oct 2019
Posts: 391
Likes: 0
FWIW, you will fit right in here with the level of complaining considering you’re not even on property.
”If you think you hate it now, wait till you drive it!”
Love, Cisive/Carco
#24
Line Holder
Joined: Oct 2012
Posts: 301
Likes: 3
From: Sic semper tomato
So ah yeah...welcome to Delta, try and smell the roses now and then.
#25
Gets Weekends Off
Joined: May 2016
Posts: 173
Likes: 0
Scheduling the interview by phone was painless last year as they answered on the first attempt. So had no issues with that. But it’s definitely bad for the brand if folks can’t get through on the phone now. They should have an online scheduling system.
Scheduling and rescheduling class date was done via email and quite straight forward.
Onboarding links that don’t work straight away are really unnecessarily sent before your first day. Apart from direct deposit info which you want to fill in ASAP to start getting paid and adding your dependents to get them on healthcare and travel, the rest like selection of benefits could wait until you show up. Got a month to make your selections.
Once you get to Indoc it’s very organized and concise. The people in charge of Indoc and the delivery team are fantastic. What every issues you might have, they’ll support you.
The Pilot Assist team accessed through the app is an excellent feature. They reply straight away and will work out whatever issues need working out.
Overall I found the onboarding process much smoother than the previous two companies where I worked.
Scheduling and rescheduling class date was done via email and quite straight forward.
Onboarding links that don’t work straight away are really unnecessarily sent before your first day. Apart from direct deposit info which you want to fill in ASAP to start getting paid and adding your dependents to get them on healthcare and travel, the rest like selection of benefits could wait until you show up. Got a month to make your selections.
Once you get to Indoc it’s very organized and concise. The people in charge of Indoc and the delivery team are fantastic. What every issues you might have, they’ll support you.
The Pilot Assist team accessed through the app is an excellent feature. They reply straight away and will work out whatever issues need working out.
Overall I found the onboarding process much smoother than the previous two companies where I worked.
#29
I for one hope they reorganize the release. It's so haphazard and bulky, and formatted for a paper-scroll. Needs to be trimmed back big time, with the most referenced info consolidated together without bouncing around. All the extra mounds of less demanding info get located in some other further away section where it can be referenced if needed. Since its electronic, broken into sections/tabs via links with an always accesable hamburger button or the like table of contents to quickly get to what you looking for.
Page 1 info: Scheduled Dept/Arr times, Flight time, fuel info, CRZ alt, employee# for ACARS init page, TAF single line of forecast used for ETA, MELs(linked), dispatcher remarks...am I missing something?
#30
Gets Weekends Off
Joined: May 2016
Posts: 173
Likes: 0
The F1 = Main Menu, F2 = Previous and other MS-DOS-isms of iCrew are quite nostalgic. 😁
I feel for the millennials coming onboard though, who might not find some of the IT as amusing.
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