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Old 05-31-2022 | 06:08 PM
  #211  
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Originally Posted by CBreezy
We need to give up this "here's a bottle of water and some pretzels now let me go watch a movie" garbage. They are more than capable of doing a full beverage service on short flights
yep. They did it for awhile on MCO-ATL and almost always got it done with time to spare.
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Old 05-31-2022 | 06:20 PM
  #212  
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Originally Posted by CBreezy
We need to give up this "here's a bottle of water and some pretzels now let me go watch a movie" garbage. They are more than capable of doing a full beverage service on short flights
More often than not you either didn't finish the service or continued serving past initial descent in violation of company policy in order to finish up. If the flight was on a 717 i'd say sure but a 757 has 179 economy seats (including comfort+). A 1 hour flight has about 25 minutes of useful serving time. That's 10-12 minutes to get the double ding and get the carts set up and up the aisle and then stopping service at the top of descent which is 25 minutes out. So 3 flight attendants have to serve 179 passengers in 25 minutes. That's 60 passengers per flight attendant, or 1 every 22-25 seconds without any interruption. If there was no pouring and you could just hand out a small can to everyone then it would save some time but they don't want us doing that.
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Old 05-31-2022 | 09:08 PM
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Originally Posted by DALFA
More often than not you either didn't finish the service or continued serving past initial descent in violation of company policy in order to finish up. If the flight was on a 717 i'd say sure but a 757 has 179 economy seats (including comfort+). A 1 hour flight has about 25 minutes of useful serving time. That's 10-12 minutes to get the double ding and get the carts set up and up the aisle and then stopping service at the top of descent which is 25 minutes out. So 3 flight attendants have to serve 179 passengers in 25 minutes. That's 60 passengers per flight attendant, or 1 every 22-25 seconds without any interruption. If there was no pouring and you could just hand out a small can to everyone then it would save some time but they don't want us doing that.
Other airlines seem to handle those stage lengths just fine with the same number of pax per FA. That's just the delta difference of our air line??? Our current motto should be "less service for a higher price", or "scheduling for failure", or "miles of lines for the sky club".... lol
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Old 05-31-2022 | 09:23 PM
  #214  
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Originally Posted by Der Meister
Other airlines seem to handle those stage lengths just fine with the same number of pax per FA. That's just the delta difference of our air line??? Our current motto should be "less service for a higher price", or "scheduling for failure", or "miles of lines for the sky club".... lol
Pre-Covid Delta FAs performed the most services out of any US airlines. I don’t know what everyone is doing now but AA had a modified “express” service on their shorter flights even before Covid.
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Old 05-31-2022 | 09:35 PM
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Originally Posted by DALFA;[url=tel:3433091
3433091[/url]]Pre-Covid Delta FAs performed the most services out of any US airlines. I don’t know what everyone is doing now but AA had a modified “express” service on their shorter flights even before Covid.
This is not true. I fly often on Alaska, they do way more service on any stage length. It’s no wonder why we never surpassed them in the JD power award rankings until we won a consolation prize for blocking middle seats during covid.
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Old 05-31-2022 | 10:07 PM
  #216  
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Originally Posted by ebl14
This is not true. I fly often on Alaska, they do way more service on any stage length. It’s no wonder why we never surpassed them in the JD power award rankings until we won a consolation prize for blocking middle seats during covid.
We were the highest ranked for in-flight service several years pre-Covid. It was our overall score that wasn’t the highest. Check-in and Airplane were consistently lower than Alaska and dragged down our numbers.

Last edited by DALFA; 05-31-2022 at 10:36 PM.
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Old 05-31-2022 | 10:11 PM
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Originally Posted by DALFA;[url=tel:3433105
3433105[/url]]We were the highest ranked for in-flight service several years pre-Covid. It was our overall score that wasn’t the highest.
Well I know we offer less service on the same legs than Alaska. Source, I was a MVP gold 75k (highest mileage plan tier other than million miler) on Alaska, and begrudging was forced to fly Delta from time to time. From a passenger perspective we are lacking and unfortunately it seems to be getting worse.
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Old 05-31-2022 | 10:38 PM
  #218  
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Originally Posted by ebl14
Well I know we offer less service on the same legs than Alaska. Source, I was a MVP gold 75k (highest mileage plan tier other than million miler) on Alaska, and begrudging was forced to fly Delta from time to time. From a passenger perspective we are lacking and unfortunately it seems to be getting worse.
I’m not sure what Alaska is doing for service now, but pre-Covid we did more services with more offerings than Alaska on almost all mileage segments. I remember comparing the chart sent to me by an Alaska FA to ours.
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Old 06-01-2022 | 02:18 AM
  #219  
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Originally Posted by Gone Flying
Yep, I fly it often, I should have said blocked at 1.5. either way a pretty long flight for no beverage service ( customers I have seen don’t seem to like the express service)

Good to know the cutoff is 500 mi, I thought it had to do with scheduled block time.
It was once a much shorter number. For instance we did a beverage service from CLT to ATL. That’s just 197 miles. It was however a limited item service. Another area being non union may have helped with is our flight attendants are not tasked with keeping the cabin clean. Garbage pickups are often perfunctory and such a fast walkthrough back to front you don’t have a chance to throw anything away. American’s aircraft are much cleaner after a long domestic flight as the F/A’a are almost nazi’s about trash. They come through often front to back and back to front and scan the seat backs demanding any trash in there. The result is a very clean cabin at arrival. Our international flights in coach are disasters after 10 hours. The first time I flew on a competitor I was amazed how clean they kept everything including the lavs. You don’t want to go near a coach lav on a Delta international flight! Even business lavs can get scary depending on the flight attendant crew. Occasionally they are kept spotless but the norm is to let the lavs self clean. That’s not the case on other airlines.
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Old 06-01-2022 | 02:34 AM
  #220  
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Originally Posted by DALFA
More often than not you either didn't finish the service or continued serving past initial descent in violation of company policy in order to finish up. If the flight was on a 717 i'd say sure but a 757 has 179 economy seats (including comfort+). A 1 hour flight has about 25 minutes of useful serving time. That's 10-12 minutes to get the double ding and get the carts set up and up the aisle and then stopping service at the top of descent which is 25 minutes out. So 3 flight attendants have to serve 179 passengers in 25 minutes. That's 60 passengers per flight attendant, or 1 every 22-25 seconds without any interruption. If there was no pouring and you could just hand out a small can to everyone then it would save some time but they don't want us doing that.
Then they can change policy so you can finish? At my regional, they didn't stop serving until 10k. And did their final walkthrough right before wheels down.
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