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Old 01-06-2026 | 03:34 PM
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Originally Posted by demon llama
Some USAA IT person going scorched earth on the new CIO.

https://www.reddit.com/r/delta/comme..._to_employees/
A toxic, even less effective IT department. That’s definitely what we need. /s
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Old 01-06-2026 | 04:27 PM
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First they F up a long time great company Ive done business with my whole adult life. (USAA)

Now she's coming here to cut even more costs, bring in her cronies and outsource everything to India.
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Old 01-06-2026 | 05:17 PM
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Originally Posted by demon llama
Some USAA IT person going scorched earth on the new CIO.

https://www.reddit.com/r/delta/comme..._to_employees/
Sounds like she's a slash and burn outsourcer. That might be a very good thing for us. Who knows? <shrug>
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Old 01-07-2026 | 04:41 AM
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Originally Posted by notEnuf
Sounds like she's a slash and burn outsourcer. That might be a very good thing for us. Who knows? <shrug>
Depends who you outsource to. Outsourcing to India is never a good idea if you want stuff to actually work.
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Old 01-07-2026 | 07:11 AM
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Originally Posted by 169todepot
Depends who you outsource to. Outsourcing to India is never a good idea if you want stuff to actually work.
OK, but in sourcing hasn’t been working so maybe try something else.
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Old 01-07-2026 | 07:24 AM
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Originally Posted by notEnuf
OK, but in sourcing hasn’t been working so maybe try something else.
More GS, IA and $$$$$$
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Old 01-07-2026 | 07:34 AM
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A short history of outsourcing at Delta:

1. Post 9/11, call centers were moved to India. When RA took over, call centers were moved back to the US in under 2 years.

2. CEO's: The last CEO who was brought in with zero experience running an airline was L. Mullin (1997-2004).

Extremely non-definitive and cherry-picking to the max.

I suppose outsourcing some things might make sense. Above my pay grade.
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Old 01-07-2026 | 08:56 AM
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Originally Posted by DeltaboundRedux

2. CEO's: The last CEO who was brought in with zero experience running an airline was L. Mullin (1997-2004).
He was so good him and Michelle and Fred deserved that $50 mil to retain them here less than a year. Also PS first class for life.(and had the gall to contest that in BK) He was a brown stain on our history. Wish we had more Richard Anderson’s.
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Old 01-07-2026 | 09:07 AM
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Originally Posted by notEnuf
OK, but in sourcing hasn’t been working so maybe try something else.
The likely appeal of the new CIO to the board is her ability to slash IT costs.

Further cutting the IT budget and increasing IT outsourcing (which Delta has attempted before) doesn’t sound like a winning combination, IMHO.
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Old 01-07-2026 | 09:15 AM
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And look how bad she F'ed up USAA
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