Any "Latest & Greatest" about Delta?
11-26-2011 | 01:56 PM
Back on TDY
Joined: Apr 2008
Posts: 12,487
Likes: 0
From: 747-400 Captain
We absolutely, positively have to win on customer service. Yeah, I know we make our money in business class and break even in coach, but without coach we fall behind.
This applies to upgrading our snacks (Why can JetBlue give out Blue Chips, while we're stuck with boring pretzels and peanuts?) to upgrading our gate agents to upgrading our ground crews to upgrading ourselves. Every single one of us who come face-to-face with customers need to put on our smiles and make our customers feel like they're the most important people in the world.
That's how we win.
This applies to upgrading our snacks (Why can JetBlue give out Blue Chips, while we're stuck with boring pretzels and peanuts?) to upgrading our gate agents to upgrading our ground crews to upgrading ourselves. Every single one of us who come face-to-face with customers need to put on our smiles and make our customers feel like they're the most important people in the world.
That's how we win.
Carl
11-26-2011 | 02:11 PM
Gets Weekends Off
Joined: Jan 2008
Posts: 1,026
Likes: 0
From: maddoggy dog
My big game is the Apple Cup. WSU vs UW. Go Cougs!!!
11-26-2011 | 02:16 PM
Runs with scissors
Joined: Dec 2009
Posts: 7,847
Likes: 0
From: Going to hell in a bucket, but enjoying the ride .
What does "added slots" mean?
The last two A/E's had displacements in both seats. Net loss of 30 Capt. and...was it 25 F/O's? Lost were ATL-Lagos, Tel Aviv and soon to be Shanghi. But picked up MSP-NRT and a couple other destinations out of NRT. (HKG, SIN, TPE)
11-26-2011 | 02:22 PM
Happy to be here
Joined: Jun 2006
Posts: 18,563
Likes: 0
From: A-320A
No wishing of I'll will Nu. Just the talk on the street of what may happen in a filing. Much prefer for the to be in the command seat of their merger versus Doug Parker......
11-26-2011 | 02:23 PM
Happy to be here
Joined: Jun 2006
Posts: 18,563
Likes: 0
From: A-320A
Delivery slots.
11-26-2011 | 02:35 PM
Runs with scissors
Joined: Dec 2009
Posts: 7,847
Likes: 0
From: Going to hell in a bucket, but enjoying the ride .
We added 777 delivery slots? For when, 2025?
11-26-2011 | 02:41 PM
No longer cares
Joined: Mar 2008
Posts: 12,109
Likes: 0
From: 767er Captain
11-26-2011 | 02:41 PM
The Brown Dot +1
Joined: Jun 2009
Posts: 7,775
Likes: 0
From: 777B
11-26-2011 | 02:43 PM
No longer cares
Joined: Mar 2008
Posts: 12,109
Likes: 0
From: 767er Captain
Go Noles!
I'm not computer literate enough to post pics..
Lastly.. yes.. I think there will be a Tigers/Tide rematch..
Thread
Thread Starter
Forum
Replies
Last Post
