Frontier passenger arrested Easter weekend
04-26-2019 | 07:39 PM
#11
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From: FAA ATC
04-26-2019 | 08:50 PM
#12
Gets Weekends Off
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From: Swing that gear
04-26-2019 | 09:59 PM
#13
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From: FAA ATC
You’re welcome, happy to help.
In all seriousness...in this instance and any other news story where it’s “airline v. passenger” you have two sides to the story and then what really happened. But many passengers are looking for 15 minutes of fame and/or react poorly in these situations; more often than not the company press release more closely aligns with the truth, hence my cut/paste of the company position.
In all seriousness...in this instance and any other news story where it’s “airline v. passenger” you have two sides to the story and then what really happened. But many passengers are looking for 15 minutes of fame and/or react poorly in these situations; more often than not the company press release more closely aligns with the truth, hence my cut/paste of the company position.
04-27-2019 | 06:41 AM
#14
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The legal term is res ipsa loquitor. It means “the thing speaks for itself.”
Basically, you lose the PR argument at “there was vomit on the seat...”and whatever happens after that point becomes secondary to the fact that customers don’t expect there to be vomit on their assigned seat when they board an airplane.
It’s Customer Service 101, and airlines are a customer service industry.
Basically, you lose the PR argument at “there was vomit on the seat...”and whatever happens after that point becomes secondary to the fact that customers don’t expect there to be vomit on their assigned seat when they board an airplane.
It’s Customer Service 101, and airlines are a customer service industry.
04-27-2019 | 06:55 AM
#16
Gets Weekends Off
Joined: Feb 2006
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From: B-737NG preferably in first class with a glass of champagne and caviar
Google “frontier vomit arrest”
https://m.facebook.com/lynette.lipke...16470097362779
No way this couldn’t have been better handled.
https://m.facebook.com/lynette.lipke...16470097362779
No way this couldn’t have been better handled.
. No?
04-27-2019 | 10:02 AM
#17
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No apology necessary I’m the self-anointed king of snark/sarcasm...I get where you’re coming from.
04-27-2019 | 03:54 PM
#18
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Exactamundo. That statement perfectly cuts to the heart of these countless fiascos. Let's hope we IPO soon so we might have a board of directors who will start asking WTF questions of our management when we make the news like this.
04-27-2019 | 04:38 PM
#19
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From: seated - facing forward
It’s Customer Service 101, and airlines are a customer service industry.[/QUOTE]
Actually the airlines are a “transportation industry”. When you buy a ticket you should expect to get from point A to point B alive. Everything else is just fluff.!
Also - not only did they arrest the woman - they took the 14 yo daughter into child protective custody for the 12 hours she was in jail. You have to really **** of a Vegas airport Cop to make them arrest you. Those guys are “senior mamas” and it’s considered pretty gravy train as far as the Po Po goes.
Actually the airlines are a “transportation industry”. When you buy a ticket you should expect to get from point A to point B alive. Everything else is just fluff.!
Also - not only did they arrest the woman - they took the 14 yo daughter into child protective custody for the 12 hours she was in jail. You have to really **** of a Vegas airport Cop to make them arrest you. Those guys are “senior mamas” and it’s considered pretty gravy train as far as the Po Po goes.
04-27-2019 | 05:22 PM
#20
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https://liveandletsfly.boardingarea....tomer-service/
If you think this episode does anything but hurt Frontier, then you are greatly mistaken
Also - not only did they arrest the woman - they took the 14 yo daughter into child protective custody for the 12 hours she was in jail. You have to really **** of a Vegas airport Cop to make them arrest you. Those guys are “senior mamas” and it’s considered pretty gravy train as far as the Po Po goes.
https://www.cnn.com/2017/04/28/opini...los/index.html
Frontier lost the battle at “puddle of vomit on seat...”
Last edited by Excargodog; 04-27-2019 at 05:38 PM.
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