I have wondered how BB has kept his job this long. Most airline CEOs move on after 6 to 9 years - yes? It may mot be BB at all but just the ops side of the house. BB sure does like to smile and make lots of videos so maybe that has something to do with it.

Or maybe he just has the dirt on Indigo…

 

I appreciate and respect your comment.

I definitely have found myself to lean a bit into complacency from time to time. Always healthy to have that brought to attention.

I mostly made my comment in response to people dreading LGA. Which I totally get, I just don't think it's a great attitude to dread a specific airport because it can be more challenging. Sure, no one wants to be number 20, 25 in line for takeoff but the rest of the airport can be a fun, interesting challenge. And I'm all for that. I'd enjoy doing the Rnav visuals they have and enjoy the NY skyline. Maybe more fun than a 20 mile final to Kansas City?? Bring it on. Plus, last time I was there I got a great slice of Pizza

 

Hey Aero, thanks for the professional response. Like I said, I didn’t want you to take it the wrong way and wasn’t trying to talk down to you what so ever. I think we all find ourselves a little complacent at times, including myself. Myself, I can’t stand LGA, but much better than EWR any day of the week.
Fly safe!!

 

You've got to try the pizza in the new terminal. It was so good it'll change your mind on LGA!

 

If you look at timelines.. This is about the time when Spirit hired Disney to help with Customer service training.

Frontier has such a good product and I am told that by my friends, they love the tails, the brand, and everything except the poor performance and gate agents.

We could be a serious money making machine if we fixed those issues.

 

I thought your post was self serving and condescending, in a creepy way.

 

We haven't be been looking at our operation from our passenger's perspectives. We did exactly what Spirit did as you mentioned which was basically say, "If they want low fares they might have to suffer an undesirable experience." The idea that it took this long for Barry to figure out that our passengers are often p!ssed off and miserable is ridiculous. The posters and emails that I see in the training center that say stuff like "Build the brand" and/or "Be excited about our brand" have been a complete joke. The whole bag bounty rip off was the last straw for me. The idea that it took management this long to figure out that our passengers were being ripped off and abused shows how completely out of touch they are with the operation out on the line and how dumb their assertion that, "People will get used to" being ripped of by our gate agents. What I can't understand is why our pilots participate in these idiotic policies, especially when it comes to APU usage. Leaving people to sweat it out on hot aircraft because the company tells you not to use the APU is total BS. Air is rarely hooked up and is often not the temp we need or broken. temperature probs are a complete mystery to most and often torn out of the jet bridge and missing. Our ramp personnel are always training new people and some are not the swiftest cats, so I taxi in with the APU running for their safety. Also,it is too easy in this day and age to figure out when your aircraft is leaving via Flightaware et al. Don't leave passengers and flight attendants and passengers sweating or freezing, it's uncool...

 

I've been told by a very reliable source that we are striving for the most improved award.

 

Yep. I think they have finally realized it. There is a lot more money to be made if people are at least satisfied with their flying experience and not ****ed because it was terrible, but cheap.

We have room to keep our fares low and still increase our customer service.

Bringing back phone lines, email for gate agent issues, i think its just the start.

 

I am totally on board with that and will do - as I have been doing - everything in my sphere of influence to make that happen day in, day out. I think a discount airline is a great service and needed offering as long as passengers aren't taken advantage of, neglected, or abused in the process.