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04-18-2019 | 03:33 AM

#11771

Jaww

Rerouted On Weekends

Joined: Oct 2015

Posts: 2,940

Likes: 5

From: 320A

Quote:

Originally Posted by Shadre Reevis

Is it really a difficult concept? In the customer service world sometimes you have to apologize for a customer’s bad experience, even if it was caused by your counterpart/coworker/employee’s behavior and not your own.

And I prefer to deescalate, not create drama in uniform in front of passengers..

Nobody wants to hear the opinion of the rational adults in the room. Go post somewhere else.

04-18-2019 | 04:49 AM

#11772

Poser765

Gets Weekends Off

Joined: Feb 2009

Posts: 1,267

Likes: 0

Quote:

Originally Posted by Jaww

Nobody wants to hear the opinion of the rational adults in the room. Go post somewhere else.

True... yet I’m the putz for being a millennial. People here are strange.

04-18-2019 | 05:49 AM

#11773

BobZ

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Joined: Jun 2015

Posts: 4,116

Likes: 1

There shud hav been a name tag on that capts uniform.

04-18-2019 | 05:58 AM

#11774

TheWeatherman

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Joined: Jan 2014

Posts: 1,091

Likes: 0

Quote:

Originally Posted by captjns

Now why on earth would you apologize for someone else’s behaviour? Better yet, you should have cornered the captain in question, and give him a lecture in proper etiquette, the way Emily Post would.

umm, maybe because he is another pilot and is embarrassed for his profession after that display?

04-18-2019 | 06:12 AM

#11775

hilltopflyer

Banned

Joined: Apr 2011

Posts: 1,473

Likes: 0

That is just when you say he is a RDP.

04-18-2019 | 12:52 PM

#11776

captjns

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Joined: Feb 2006

Posts: 6,231

Likes: 62

From: B-737NG preferably in first class with a glass of champagne and caviar

Quote:

Originally Posted by Shadre Reevis

Seems the drama was already created. And if it were your child, friend, co-worker?

04-18-2019 | 12:53 PM

#11777

captjns

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Joined: Feb 2006

Posts: 6,231

Likes: 62

From: B-737NG preferably in first class with a glass of champagne and caviar

Quote:

Originally Posted by TheWeatherman

umm, maybe because he is another pilot and is embarrassed for his profession after that display?

Ummm like enabling? Might as well as condone such behavior.

04-18-2019 | 12:55 PM

#11778

TheWeatherman

Gets Weekends Off

Joined: Jan 2014

Posts: 1,091

Likes: 0

Quote:

Originally Posted by captjns

Ummm like enabling? Might as well as condone such behavior.

cool story bro

04-18-2019 | 01:50 PM

#11779

Shadre Reevis

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Joined: Oct 2017

Posts: 271

Likes: 0

Quote:

Originally Posted by captjns

Seems the drama was already created. And if it were your child, friend, co-worker?

My child? Seriously? If you have to stray that far from the original conversation in order to sound correct, maybe it's time to re-examine your original position.

04-18-2019 | 03:34 PM

#11780

captjns

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Joined: Feb 2006

Posts: 6,231

Likes: 62

From: B-737NG preferably in first class with a glass of champagne and caviar

Quote:

Originally Posted by Shadre Reevis

My child? Seriously? If you have to stray that far from the original conversation in order to sound correct, maybe it's time to re-examine your original position.

So you’re OK with not saying anything to the perpetrator in question. Your OK, with the witness to the affair, cow-towing and begging for forgiveness of a transgression performed by another individual in uniform? What if the perp were a cop? That a better analogy for you than a child? By the way, the witness never stated he was also a DAL crewmember. Who knows, maybe they’re trying to get on with DAL.