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08-05-2012, 01:18 PM

#2261

Columbia

Gets Weekends Off

Joined APC: Aug 2010

Posts: 2,530

Quote:

Originally Posted by rickt86

I nominate you. I think in JFK we have fairly good agents. If your a pilot, you should know the door closes 10 minutes prior. Almost every flight someone comes running up after the flight is closed out, they cant reopen all these flights for all the state reasons. Its not just reopening it in sabre, which isnt easy, but they reopen the cabin door which causes OOOI problems since now the flight returned to gate, and the bag door has to open for the roll aboard. A new close out also has to be done. If you show up 7 min before the flight leaves, and they reopen it, I bet it is now late. I am speaking only as me and not at all addressing the opinion of AMR.

But he's a full fare customer and travelled halfway around the world for a wedding the same day. Apparently you have no idea who he is.

08-05-2012, 02:19 PM

#2262

bcrosier

Eats shoots and leaves...

Joined APC: Apr 2007

Position: Didactic Synthetic Aviation Experience Provider

Posts: 849

Sorry, I'm with JNS on this one. More than once I've been late for a connection on a FF ticket, hustled to the gate only to find out the flight is closed, and then watched it sit there for another 15 minutes while they load bags! Unotinental has done that to me at least twice.

Too many agents are only interested in filling squares, not doing what is right for customer service. I can't completely blame them, that comes from above. Doesn't make it any less frustrating.

08-05-2012, 03:11 PM

#2263

EvilMonkey

Gets Weekends Off

Joined APC: Mar 2008

Position: Chris's Closet

Posts: 485

Quote:

I prefer Uni-Cont. It's more concise

08-05-2012, 03:45 PM

#2264

piperpusher

On Reserve

Joined APC: Aug 2012

Position: Flying rubber dog **** out of Hong Kong

Posts: 12

Quote:

Originally Posted by bcrosier

I definitely agree with JNS as well. This is why I'm all about WN. They may heard us like cattle from time to time but I've seen them go above and beyond many times to help a customer, including myself, whenever possible. That being said I have little sympathy for those who just show up late and expect to argue their way onto a closed flight. I've seen a fair share of people try and do this on almost every airline and they definitely earn their fair share of TOTD badges.

08-05-2012, 04:11 PM

#2265

scambo1

The Brown Dot +1

Joined APC: Jun 2009

Position: 777B

Posts: 7,775

Quote:

Originally Posted by bcrosier

We ARE in the passenger transportation business.

08-05-2012, 04:15 PM

#2266

galaxy flyer

Gets Weekends Off

Joined APC: May 2010

Position: Baja Vermont

Posts: 5,177

As Captain Eddie put it, "put a**es on seats". Airlines and agents have forgotten that.

GF

08-05-2012, 04:21 PM

#2267

Crazy Canuck

Gets Weekends Off

Joined APC: May 2012

Posts: 1,154

TOTD:

That guy who won't shut up and tries to get everyone to make noise when the offense is on the field.

Or the guy who yells "SHOOT!!!!" every time your team touches the puck.

GMAFB!!!

08-05-2012, 06:56 PM

#2268

Stratosphere

Gets Weekends Off

Joined APC: Feb 2010

Position: Bent Over

Posts: 225

Quote:

Originally Posted by TheFly

Ha, this guy........
ATC Argument - YouTube

Funny thing is the pilot states he has his grandkids on board which is why he has flight following then gets in a p***ing match with the controller over transiting through a warned area. If you requested flight following for safety cuz your grandkids are on board then want to take chances anyway then cancel the flight follow and press on and take your chances. Some people just amaze me.