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Old 12-06-2012 | 04:25 PM
  #3401  
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Originally Posted by scambo1
I really don't know how gate agents do it. The really good ones are so good with "difficult" people. I could not do their job.
Reminds me that I just saw a ticket counter agent work some super difficult person, in an epic ticketing/missed flight/out-of-date passport fiasco. Not once did she raise her voice, or say anything unprofessional, for about 30 minutes. Any one of us would have put ice picks through this person's eye sockets at about the three minute point.

I was not in uniform, so I couldn't solve this with a well-timed ticket counter PA (memo coming soon) and I completed my own business, i felt a little bit like the TOTD for not stepping in, but she seemed to have full control of the situation, as the person ran out of ideas for berating herher, but not before a last passionate rant to curse this agent, and about five generations past and future.

I asked the agent working on my tickets. She said she had not heard her colleague raise her voice once, in five years. So I made sure to compliment her on her cool demeanor, and her professionalism. She said this made her day. Turns out she had gotten yelled at for two hours straight. A couple of sentences of good can undo a couple of hours of bad.

I didn't take the Moby dick KCM advice, though, and I didn't try to marry her, or engage in really meaningful pillow talk.

I felt she had suffered enough as it was.
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Old 12-06-2012 | 05:03 PM
  #3402  
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The Brown Dot +1
 
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From: 777B
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Originally Posted by Sink r8
Reminds me that I just saw a ticket counter agent work some super difficult person, in an epic ticketing/missed flight/out-of-date passport fiasco. Not once did she raise her voice, or say anything unprofessional, for about 30 minutes. Any one of us would have put ice picks through this person's eye sockets at about the three minute point.

I was not in uniform, so I couldn't solve this with a well-timed ticket counter PA (memo coming soon) and I completed my own business, i felt a little bit like the TOTD for not stepping in, but she seemed to have full control of the situation, as the person ran out of ideas for berating herher, but not before a last passionate rant to curse this agent, and about five generations past and future.

I asked the agent working on my tickets. She said she had not heard her colleague raise her voice once, in five years. So I made sure to compliment her on her cool demeanor, and her professionalism. She said this made her day. Turns out she had gotten yelled at for two hours straight. A couple of sentences of good can undo a couple of hours of bad.

I didn't take the Moby dick KCM advice, though, and I didn't try to marry her, or engage in really meaningful pillow talk.

I felt she had suffered enough as it was.
You cold've spooned her.
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Old 12-06-2012 | 07:17 PM
  #3403  
80ktsClamp's Avatar
Da Hudge
 
Joined: Oct 2006
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From: Poodle Whisperer
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Originally Posted by D B Cooper
I agree, makes you appreciate them more.

eHarmony Video Bio - YouTube

I think she's a Chicago FA.
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Old 12-06-2012 | 07:20 PM
  #3404  
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From: Seat 0B
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Might be just me, but the occasional guy who touches my button, switch or whatever. Dude, that's my button...on the next leg, it will be yours.

ToOl!
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Old 12-06-2012 | 07:24 PM
  #3405  
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From: Doing what you do, for less.
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Originally Posted by TheFly
Might be just me, but the occasional guy who touches my button, switch or whatever. Dude, that's my button...on the next leg, it will be yours.

ToOl!
You occasionally let guys touch whatever as long as they don't pick the wrong leg to do it on?
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Old 12-06-2012 | 07:27 PM
  #3406  
Line Holder
 
Joined: May 2005
Posts: 1,551
Likes: 22
From: B777/CA retired
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You guys are killing me. Sheer brilliance.
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Old 12-06-2012 | 07:29 PM
  #3407  
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Joined: May 2005
Posts: 1,551
Likes: 22
From: B777/CA retired
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Originally Posted by LNL76
TOTD---more like TOTY...

Males (notice I didn't say "men") who lie and mistakenly operate under the assumption they can have their cake and eat it too for as long as they want!
Thanks, Debbie Downer.

All my tears fall like rain.
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Old 12-06-2012 | 07:40 PM
  #3408  
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Runs with scissors
 
Joined: Dec 2009
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From: Going to hell in a bucket, but enjoying the ride .
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What The Fark good is cake, if you can't eat it??

;^)
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Old 12-07-2012 | 04:29 AM
  #3409  
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Originally Posted by TheFly
Might be just me, but the occasional guy who touches my button, switch or whatever. Dude, that's my button...on the next leg, it will be yours.

ToOl!
It's you, I think. I'm FO, and the fuel is out of balance. Do you want me to "touch your buttons" and fix it, or have you do it since they're your buttons?

Most guys I know would rather not be woken up and told to please balance the fuel. They just want it to happen.
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Old 12-07-2012 | 08:46 AM
  #3410  
etflies's Avatar
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Joined: Mar 2006
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From: KCCO
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I think I've said this already, but short guys who leave the seats crammed up into the ceiling and rudder pedals all the way forward when they leave. It takes 4 seconds to lower the seat and move the pedals so someone who might be taller can sit down without using their head to arbitrarily flip switches and then play find the out of place switch when we sit down.

**DISCLAIMER** Might only apply to smaller cockpits.
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