I agree with what he posted. We need to nip this in the bud.

 

Did the walk a few months ago at 20 prior. Delta guy was at the podium, who had listed, but the agent was having trouble issuing the ticket. He said, "it's not working, we have to go". Told the agent we werent going anywhere without him because he did what he was supposed to do and showed up on time. The station manual still says we take JS up until 10 prior. The agent huffs and puffs, calls a sup who threatens to put a delay on me despite it's still 15 prior. They argue with me instead of working the problem. The sup figures it out and we pushed a few mins late but wouldn't have been late if they just relisted him. I told the agent at the outstation what happened and asked how long it takes to manually list a JS, it wasn't even 30 secs. We can still do the right thing and make it work, but many refuse to. Glad I don't commute.

 

At UAL the gate agent shows up at the gate 20 min prior.

 

I've seen this kind of crap at American, I thought our people were better than that.

 

Happens to me regularly on AA. Last time I was there 1hr prior. Met captain. 10 minutes before departure time agent locks down door. CA comes back up jetway - "where's my Jetblue guy?"

Right here. Not getting on we have to go.

CA - I've got 12 empty seats and a jumpseat. How many are we leaving?

12.

CA- fill every seat. We're not in the statistics business, we're in the business of moving people from A to B.

 

And yet they process me in 20 seconds. No passport. Just name and date of birth. Anyone else? It's like I'm asking them to fill out a 1040 long form.

 

Caring. That is all.

Tex

 

I was on an AE flight recently and was at the gate an hour early and prelisted. Agent shows up late, can't figure out how to process the listing and tells me sorry. Thankfully the ramp guy came up and gave me the WTH look and went and got the capt. While this was going on a mainline guy was in the area and and called someone on my behalf as well. Thankfully the CAPT and mainline pilot intervened or I would have been left.


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Did the walk every leg for the last three days, never realized just how many revenue people AO is leaving behind. Many of them are off loading people at 17 prior to bring us paperwork at 16 and shut cabin door at 15prior after saying "yes" when I ask if we have everyone. I literally had two of them say that in the jetbridge and then try to close the terminal door in someone's face at 15 prior. Make the walk people. Ask who they're leaving and why. Ask about non revs, be specific. I'm going to start having myidtravel up for every leg I think too. I'm happy to push to be more on time. But there's no reason to leave people behind and push 15 early on a blue sky day with a tailwind. We ain't gonna be late if we push at D0.

 

Exactly. We have the easiest jumpseat process for our offline friends (Delta is commuter friendly as well) yet many others expect us to "list" on some third party site. I used to use AA often but my commute (after a recent move) is 99% UAL mainline. Does JetBlue (I've only traveled on JBLU once years ago) require a listing?