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01-29-2013, 11:12 AM

#11

GuppyPuppy

Gets Weekends Off

Joined APC: Feb 2006

Position: JetRight, JetLeft

Posts: 760

Quote:

Originally Posted by ERJF15

...you're welcome!

Potential Opening Questions: …

Any accidents, incidents, or violations?
Law enforcement issues?
Tell us about yourself.
Another version of same question…. “Why YOU?”
Why do you want to work for JetBlue?
How did you find out about JetBlue?
What do you know about JetBlue?
Tell us something about you we can’t find on your resume

Conflicts and Interaction with others

Tell me about the toughest crew you have ever flown with.
TMAT you worked with a challenging crew membe?
TMAAT you effectively handled a guest complaint.
Tell us about one of the toughest crews that you’ve had to work with. What made it difficult and what did you do?
Interacting with others can be challenging at times. Tell us about a difficulty that you faced trying to get along with another crewmember at work.
TMAAT you had to step in to help in a situation between two crewmembers who were having a conflict
TMAAT a high emotional situation
Tell me about a time you stood up for a fellow employee
TMAAT you had to counsel someone?
TMAAT you had to correct someone?
Tell me about a time you had a conflict with another crewmember?
TMAAT you got between two people having a conflict.
TMAAT you were counseled by a superior?
TMAAT you disagreed with a superior?
Tell me about a time you used humor to diffuse a tense situation?

Flying adventures, experiences, and challenges

TMAAT you had a very challenging flight and how you worked through those challenges.
TMAAT you saved the day and went “against/outside/around” company policy
Tell me about a time that you forgot to do something important.
TMAAT that CRM broke down.
Have you ever had an FAA examiner on board when you had a problem
TMAAT when you had a delay
TMAAT when you had to deal with stress during a flight
Tell me a time that you were involved in a situation that the chain of events was going to lead to a possible accident or bad ending? How did the situation come out?
Tell me about a time there would have been a catastrophic outcome if you had not intervened?
TMAAT you diverted./TMAAT fuel was critical.
What do you dislike about flying?

Safety & Regs

TMAT you enhanced safety procedures
TMAAT you had to intervene to correct a crewmember
TMAAT you saw a coworker unsafe.
TMAAT you saw someone INTENTIONALLY break a regulation?
TMAAT someone asked you to bend or break a rule?
TMAAT when someone violated safety regs and what you did about it
Tell me about a time you were under staffed at work and what you did about it to make sure safety was not compromised?
TMAT you broke a regulation (Toughest question…but always be ready!)
Tell me about a time you knew something that kept someone else from doing something illegal or unsafe.
Have you ever seen a crewmember do something unsafe? What did you do?
Tell me about a time you were understaffed at work and what you did to make sure safety was not compromised.
Tell me about a technique/procedure you developed to ensure safety on the job?
Describe a time when you had to speak to someone who intentionally violated a safety regulation (not due to their inexperience), what you did and what happened?
Tell me about a time that you were pressured to get a flight out on time. What did you do to make sure safety was not compromised?

Work Ethic

Tell me about a time you had to roll up your sleeves to get the job done?
Tell us about a good or bad work environment, and tell us UP FRONT if you enjoyed it or not
Didn’t get ground support and what did you do?
What do you do during idle time at work?
Tell me about a time job opportunities were limited and was it good or bad?
Tell about a time you had to work closely with others and was it good or bad?
Describe a time you had the most fun at work?
TMAAT you initiated a new program.

Customer Service

Describe a situation where you “wow’d” a customer. What happened?
In your job at _____________, how did you ensure that your customer’s needs were met?
Tell me about a customers request that was in conflict with your company’s policies. What did you do?
Tell me about a difficult customer you had to deal with and what did you do?
What’s the most you’ve ever done to satisfy a customer?
TMAAT you went out of you way to meet a customers needs
TMAAT you helped a customer “against” company policy
Tell me about a situation you took steps to make sure customer was satisfied?
Tell me about a time you effectively handled a guest complaint?
TMAAT when you had a customer complaint, and how you dealt with it
Tell me about a time you had to wait until completion of a flight to handle a customer’s problem or issue

Stress Management

TMAAT you had to prioritize things in your life and how you did it.
What procedure do you use to keep track of items which need to be done.
How do you deal with stress? What are your techniques?

Leadership and Mentoring

Leaders often have opportunities to foster positive relationships at work. Give an example of a time you did this.
Have you ever spent a significant amount of your own time and effort into helping a crew member complete a task?
Tell me about a decision you later regretted. (could be in cockpit…or out of cockpit)
Have you ever helped a crewmember develop an idea? What happened?
TMAAT you were counseled by a superior?
TMAAT you disagreed with a superior?
TMAAT you had to support a policy you disagreed with?
Describe a time when you helped a group of internal crewmembers understand why the organization was going a particular direction. What did you do?
Tell me about a time your words or actions played a critical part in realizing the organizations vision. What action did you take?
Tell me about a time that you had to work closely with others, building and maintaining relationships, to accomplish a task. How satisfied/dissatisfied were you with that and why?
Tell me about time where opportunities for advancement were limited. How satisfied/dissatisfied were you with that and why?
Give us your crew brief that you use to start your trips…
Tell me about a time that you needed to change a group of people’s attitude from negative to positive.
Give us a sample of your introductory crew briefing
Someone looked to your for your expertise in solving a company problem
TMAATW you had to represent your company.
TMAAT you influenced a fellow employee?
TMAAT your integrity was challenged by another crewmember
Tell me about a time a subordinate came up with an idea and how you helped them develop the idea and what happened?
Outside of being an IP, tell me about a time you helped another pilot out.
Tell me about a time you involved subordinates in a decision?
Describe both a good working environment and a bad one
Describe degree of community involvement a previous employer was involved in and how you viewed that?
TMAAT somone looked to your for your expertise in solving a company problem
What are JetBlue’s core values? Which of the core values do you need the most work with?

Organizational Vision and Culture

Tell me about an organization for which you worked and describe the degree of fun and friendliness that was or was not present.
Tell me about a time when the organizational culture in which you worked supported or did not support collaboration among departments.
Describe what you consider an ideal degree of participation, influence, and job ownership at work and compare it to one of your jobs.
Describe an organization for which you worked that did or did not encourage workforce diversity. How did you feel about that?

Why is diversity important in the workplace?
Tell me about a time that your personal background was different than someone else, and it caused a problem or disagreement?
Tell me about a time that you did something besides your regular job for work, such as “I’m helping with the interviewing today”
Describe a time you had the most fun at work.

Time Management

Even though we try to be expert in our area of work, it’s impossible to know everything. Tell me about an aspect of your technical experience you are still trying to master.
What experience do you have working on computers? Give an example of your expertise level.
Describe a procedure you’ve used to keep track of times requiring your attention. When have you used this procedure?
Tell me about a time that you forgot to do something important recently?
How do you stay current and sharp at your current position? What tools do you use?
Tell me about a time that you had idle time on the job due to an unforeseen event (weather, mechanicals, etc)

Closing stuff

Tell me something you want us to know about you which we may not have learned from the interview.
Anything you would like to tell us we haven’t asked
How can JetBlue do better?

TMAAT you gave away all the questions in the interview so that any anonymous knucklehead can get hired!

GP

01-29-2013, 11:28 AM

#12

sandlapper223

Gets Weekends Off

Joined APC: Jun 2008

Position: More Drag

Posts: 447

Who writes this stuff? The super-duper HR wonderboy crossed with an anal retentive back-stabbing pilot? Look at all thequestions on this list, Jesus! So, is JB's intent to hire the most creative Liar?

01-29-2013, 11:30 AM

#13

Lobaeux

Gets Weekends Off

Joined APC: Dec 2009

Position: Airplane

Posts: 2,385

Quote:

Originally Posted by sandlapper223

I agree! That's a lot of stuff, hopefully the questions are a sample and not indicative if everything they ask. That's a two day interview! :O

01-29-2013, 11:38 AM

#14

avi8tor220

Gets Weekends Off

Joined APC: Apr 2012

Posts: 206

I know this may be a tough question to answer, but if the app window opens sometime in the next few months, do you guys think it will remain open for the foreseeable future or just a short opening?

01-29-2013, 11:38 AM

#15

amcflyboy

Gets Weekends Off

Joined APC: Jul 2006

Posts: 275

Quote:

Originally Posted by usmc-sgt

Last guy I knew of to get MCO 190 was on property a year. I wouldn't expect to see much less than that.

I was just thinking the same thing. We might know the same guy here...went through training with him back in September, 2011.

01-29-2013, 11:42 AM

#16

amcflyboy

Gets Weekends Off

Joined APC: Jul 2006

Posts: 275

Quote:

Originally Posted by Lobaeux

I agree! That's a lot of stuff, hopefully the questions are a sample and not indicative if everything they ask. That's a two day interview! :O

Ummm...I had a similar list as well back in May 2011, and they literally asked 5 of those questions. Those questions are good because they permit a good self reflection. Stop being a buzz kill.

01-29-2013, 11:48 AM

#17

sandlapper223

Gets Weekends Off

Joined APC: Jun 2008

Position: More Drag

Posts: 447

Quote:

Originally Posted by amcflyboy

Ummm...I had a similar list as well back in May 2011, and they literally asked 5 of those questions. Those questions are good because they permit a good self reflection. Stop being a buzz kill.

I made the original post. I'm the buzzkill you seek.

01-29-2013, 12:04 PM

#18

amcflyboy

Gets Weekends Off

Joined APC: Jul 2006

Posts: 275

Yeah my bad...I hit the quote icon under the wrong post.

01-29-2013, 12:47 PM

#19

Lobaeux

Gets Weekends Off

Joined APC: Dec 2009

Position: Airplane

Posts: 2,385

Either way, it's great gouge and I'm going to print it out to be able to take a look and reference it.

01-29-2013, 12:59 PM

#20

Kellwolf

Gets Weekends Off

Joined APC: May 2010

Position: A320 FO

Posts: 900

Some of it might depend on when you get hired and when a system bid is coming up. I got hired a month before the last one. 6 months in and I could hold (wait for it) BOS of JFK on the 190. Yeah, I know, shocking, huh?

It seems that MCO is running about a year or a little longer on the 190. A friend of mine just got MCO A320 on the last system bid, and he's been here a little over 2 years. That one kinda floored me. He lives in MCO, so being on reserve forever and a week won't be that big of a deal, though. Looking down the road, who knows? There are quite a few of us already commuting to BOS and JFK from MCO that are looking to get in as soon as we can hold it. A few more will still commute because they can make more money as line holders. It also depends a lot on what this supposed growth in FLL is going to do, too.