AA cancels 961 DFW flights due to storm
02-23-2015, 11:04 AM
#11
Gets Weekends Off
Joined APC: Mar 2007
Position: Qualified to carry liquids through security.
Posts: 771
Originally Posted by inline five
Today in CLT I witnessed 4 passengers run to the gate at 8:13 pm for an 8:20. Agent refused to board them citing that the flight was closed, and closed the door and walked down. They had been at special services getting rebooked. Next flight (last flight out) was oversold, no chance for them. They blew an entire day traveling and still ended up stuck because of the "new" goal of closing the door at D-10.
Only reason I made it on is because I plastered myself to the window of the terminal and the pilots told the agent to come get me. There were plenty of open seats.
If we keep treating people like we do, especially after irreg ops, we're not going to have many more customers.
Delta did a survey a couple years ago, asking passengers, would you rather flights run really late or cx and get rebooked. The answer was run the flights! So they do. They don't cancel. Seems Airways has always been gun-shy about running flights really late getting people where they need to go. That is, after all, the business we are pretending to be in. Frustrating seeing the company operate and not being able to do anything about it.
Only reason I made it on is because I plastered myself to the window of the terminal and the pilots told the agent to come get me. There were plenty of open seats.
If we keep treating people like we do, especially after irreg ops, we're not going to have many more customers.
Delta did a survey a couple years ago, asking passengers, would you rather flights run really late or cx and get rebooked. The answer was run the flights! So they do. They don't cancel. Seems Airways has always been gun-shy about running flights really late getting people where they need to go. That is, after all, the business we are pretending to be in. Frustrating seeing the company operate and not being able to do anything about it.
#goingforgreat. Or something like that.
02-23-2015, 11:12 AM
#12
Otto
Joined APC: Jul 2013
Position: Turkish Pile Driver
Posts: 1,806
Originally Posted by inline five
Today in CLT I witnessed 4 passengers run to the gate at 8:13 pm for an 8:20. Agent refused to board them citing that the flight was closed, and closed the door and walked down. They had been at special services getting rebooked. Next flight (last flight out) was oversold, no chance for them. They blew an entire day traveling and still ended up stuck because of the "new" goal of closing the door at D-10.
02-23-2015, 11:23 AM
#13
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Joined APC: Jun 2008
Posts: 3,716
Originally Posted by Justdoinmyjob
Delta jumpseaters are not part of a payload optimized flight. OALs are. Still doesn't mean our agents know this.
Last edited by iceman49; 02-23-2015 at 11:40 AM.
02-23-2015, 11:49 AM
#14
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Joined APC: Feb 2006
Position: B-737NG preferably in first class with a glass of champagne and caviar
Posts: 5,912
Gate agents need to be reminded that they may own the gate, but the PIC owns the little red "Park Brake" light.
Many Chief Pilots and Base Captains need to be onboard and support their crews about this. Afterall, they may have to jump seat to and from work too, on a carrier other than their own.
Many Chief Pilots and Base Captains need to be onboard and support their crews about this. Afterall, they may have to jump seat to and from work too, on a carrier other than their own.
02-23-2015, 05:17 PM
#15
Banned
Joined APC: Aug 2014
Position: A320 F/O
Posts: 442
Originally Posted by MikeF16
Is this really the training our gate agents are getting? Close the door 10 early instead of filling empty seats? Especially during IROPs when flights are limited? Doesn't make sense.
Their goal was on-time departures which leads to on-time arrivals. In fact, if you read the new stuff coming out recently, there is yet again a renewed focus on this program, which is not surprising since the folks running the show are L-US.
Our customers are leaving, look at the recent DFW vs. DAL numbers, when people have a choice they don't take us. We have always ranked at the bottom or near the bottom of customer satisfaction for years.
02-23-2015, 05:21 PM
#16
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Joined APC: Apr 2012
Posts: 403
Originally Posted by Std Deviation
Tough getting to NYC from DFW yesterday. JFK weight restricted. CA had it lifted for jumpseater. Unfortunately, several jumpseaters. Gate agents melting down. Ended up in a 737 cockpit to LGA. Nice company, a free burrito dinner, and a go around in LGA. Good times.
02-23-2015, 06:38 PM
#17
Looking for a laugh
Joined APC: Feb 2008
Posts: 4,099
Originally Posted by iceman49
Front end jumpseaters are part of a payload optimized flight, FAs and flow backs are not.
FOM part 1 4.3.14
Delta pilot and flight attendant jumpseat riders will be protected if revenue passenger and NRSA passenger offloading is required due to payload optimization. OAL jumpseaters are not.
02-24-2015, 07:49 AM
#18
Gets Weekends Off
Joined APC: Apr 2009
Posts: 1,568
You are correct sir! Had an agent in the ATL on an optimized flight try and sodomize the jump seaters. After politely explaining the jumps would be going and getting no where, I called dispatch. Handed the phone to the agent and all 3 jumps got home.
Originally Posted by Justdoinmyjob
You and I are saying the same thing, just a bit differently. FWIW, FAs are also protected.
FOM part 1 4.3.14
Delta pilot and flight attendant jumpseat riders will be protected if revenue passenger and NRSA passenger offloading is required due to payload optimization. OAL jumpseaters are not.
FOM part 1 4.3.14
Delta pilot and flight attendant jumpseat riders will be protected if revenue passenger and NRSA passenger offloading is required due to payload optimization. OAL jumpseaters are not.
02-24-2015, 08:09 AM
#20
Banned
Joined APC: Aug 2014
Position: A320 F/O
Posts: 442
Originally Posted by prex8390
Being from Illinois and living in North Dakota for the past 5 years, I guess I just dont understand how a major airport cant handle some cold...But I guess thats just Texas.
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