Truth to power is great. Not going to change anything for Albie, but still great.

Albie, USAA's plans to leave Florida have been written about in several locations by USAA. Sucks, but, the hits the past few hurricanes put into the insurance pool just aren't sustainable. Do-able, maybe. But, I think the reality of the what-if sank in. What IF a Major hurricane hits MIA-TPA-PNS-PAM area in the same year, or even every other year. I think the insurance estimates were optimistic until recent history provided some ugly facts for consideration.

Just in the 11 years you've experienced, would you say more, less, or roughly the same number of people in the area? Florida hasn't been slammed by BRAC in the same way other states have, so, I'd say roughly the same number of AD folks but what's your impression of mil retirees-more, less, or roughly the same?

How many other major insurance companies are leaving the Florida market?

That would be Allstate, Nationwide, Prudential, and State Farm.

State Farm insures about 13.5M homes. Just under twice the total number of members USAA has.
Homeowners Insurance - State Farm
USAA Highlights

Business: USAA says it will limit new policies, end 27,000

It's a mutual association, not a suicide pact.
But that runs both ways, I would highly encourage every separated USAA member to periodically take a sample of the local providers and choose to stay or go.

 

Thanks for explaining your situation. If you'll send your member number and name to [email protected]. I'll be sure that someone contacts you to see what we can do to address these issues.

Best,

Tricia

 

Turns out I wasn't aware of the letter to our CEO until this morning when our CEO communications team notified me of it.

I monitor blogs, forums, Twitter, etc. looking for members to reach out to and coincidentally discovered this forum on Aug. 14. In turn, I posted my message upon seeing some of the commments.

We sincerely appreciate all of our members, and we thank you for your letter.

Thank you so much for your membership.

Tricia

 

Has anyone had issues with refinancing their mortgage with USAA? I bought my primary residence in 2001 with USAA for an OK rate of 7 1/4. The service and process all went smooth and I was happy. I recommended USAA to everyone. Well, a few years later, rates were 5.5% with zero points. I decided it was a good time to refinance so I called USAA. They said they could get me 5.875% with 1 point. I told them I found 5.5% at three other places with no points and was there something they could do because I really wanted to stay with USAA. That is the problem with us military folks...we are loyal! Well, the customer service lady got very impersonal and said there was nothing that could be done. "We don't sell your loan" was one of her reasons for charging so much more. I could care less what they do with my loan after it is finished! I then told her I could take the 5.875 rate if they would not charge the points. Her answer was no. No asking her supervisor, no trying to work a solution out with me...just a no. I told her USAA would lose all the money they would be making from my loan if I took it somewhere else and this could be a win win for everyone. No again. I went elsewhere and got a loan for 5.25% with zero points and great service. USAA lost a lot of money over that one. I no longer recommend them for home loans to anyone and tell everyone my story.

Right now I have a very large life insurance policy with them but they are charging me double what the going rate is. The reason is they said the C-17 has not been added to their list of approved aircraft. The C-130 if you can believe it, is an approved aircraft and my rates would be a whole lot less if I flew that! I figure the grief factor with my surviving family would be less...from a customer service standpoint, but I am beginning to rethink that now.

 

I don't have life insurance with USAA but I'm interested in this "approved aircraft" list. What is that and how does it affect your rates?

USMCFLYR

 

Not all life insurance companies will insure military pilots during war.

USAA will, but the rates depend on the aircraft you fly. (i.e. the risk)

For example:

KC-135 < C-17 < F-15E

Navy pilots have the highest rates due to their high incidences of fatal syphilis.

 

Try Navy Mutual Aid Association, reasonable rates and no wartime clause. They are a nonprofit so they can offer lower rates. They do require you have a Navy/Marine Corps/Coast Guard background though unless they've changed their rules.

 

That’s because the way you fly no one will insure you!!!

 

Interesting times in this modern world...paying someone to monitor electronic media for comments about the company. Guess there are some new job descriptions out there in this twenty first century world...

With the speed and capability of modern internet comm, I guess it certainly makes sense.

Bottom line is the consumer has so much more real time info now than before...it makes it very difficult for companies to compete on reputation alone. It is very easy now to grab data, reviews, and customer feedback from a variety of sources.

 

I would never go to USAA for a mortgage or car loan. They do not, nor have they ever had good rates. I've been with them for 25 years, but I won't go to them for a loan. I've been there before, trying to convince them to come down to their competitors' rates but they wouldn't budge. You'd be much better off with Pentagon Federal or many other companies as far a car loans or mortgages go. I did use their Mover's Advantage program to select a realtor and saved about $1500 on buying my house.