Trip Report American Eagle DFW-PIT

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07-12-2007 | 08:48 AM

#11

stinsonjr

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Quote:

Originally Posted by kalymnos

My parents were kept as hostages for 3 hours on Monday on a tarmac without food or water going from DFW to PIT the other day on the WORST airline I have ever flown on, Arrogance, apathetic to the customer..The seats on the 70 CRJ it was the dirtiest most uncomfortable POS I have flown on, it was a joke on all levels... Not angry about it, I just know where to spend my money next time...

If there was no A/C, then I would understand and be sympathetic...Dallas gets warm in the summer. We also understand that the concept of "service" is a quaint, pleasant memory, that existed in the 70's. Not sure what your point here is. Is it that AE should not experience ramp holds, or is it that ramp holds are exclusively AE's fault? I wll consider flying AE, even after reading your post...but only because I am a masochist, and only if Skybus is not available.

07-12-2007 | 09:23 AM

#12

sflpilot

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Look, AMR has had these types of problems before and so has JetBlue. You should have taken that in to consideration. Not you or anyone else is going to change things at AMR. Fly on a different airline if you were not happy.

07-12-2007 | 09:53 AM

#13

kalymnos

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Dont take it personally, its not the pilots I have a problem with, it is the COMPANY. I found it completely unethical and unreasonable not to give out a drop of water for 3 hours to my 70 year old parents..

07-12-2007 | 09:54 AM

#14

kalymnos

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Quote:

Originally Posted by sflpilot

I will, without question

07-12-2007 | 10:00 AM

#15

JoeyMeatballs

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From: A-320

Quote:

Originally Posted by kalymnos

Well I agree that the CRJ is very uncomfortable, and the inside of AA airplanes that I have seen have always been dirty, but you still sound very ignorant, "held hostage" what do you expect for $50.00 tickets?????????????

07-12-2007 | 10:59 AM

#16

kalymnos

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Passenger bill of Rights now trying to get through congress is from many instances of the unethical and in your words "ignorant" behavoir on behalf of the comapnies, and I will not retract my statement, Yes they were HOSTAGES without a simple bottle of water and I paid a FULL fair fee for the seats. Why is it so important to defend an industry that on a daily basis on these boards is barraged with bad press and substandard ethics. AE is just living up to the reputation of the regional industry. Do you want me to think that the 8.00 per hour FA's cared about my parents or me as customers AT ALL. Or the pilots were looking at the PAX as humans and not just another hour of PIC/OT off the gate.

07-12-2007 | 11:05 AM

#17

mia389

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Joined: Oct 2006

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From: 560XL

Quote:

Originally Posted by kalymnos

I hope the pilots cared about the passengers. They shouldnt be flying people around if they don't. Even though they don't get paid enough to care, I hope they still do. Only so much the pilots can do. This happens at the majors too but just not as often. The majors get priority at the gates

07-12-2007 | 11:08 AM

#18

POPA

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I'd tell you exactly where you could take your business, but I don't want another infraction.

07-12-2007 | 11:13 AM

#19

Ellen

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Quote:

Originally Posted by kalymnos

Do you want me to think that the 8.00 per hour FA's cared about my parents or me as customers AT ALL. Or the pilots were looking at the PAX as humans and not just another hour of PIC/OT off the gate.

Par for the course.

Yep, you are right, Airline Crew absolutely hate passengers. They whine, and cry, dress unprofessionally, and demand free tickets even if they are 15 minutes late. We also hate that they leave their pretzel crumbs all over our planes, dirty diapers in the seat back pockets, don't cross their seatbelts, leave their blankets unfolded, should I go on . . . .

My suggestion, call or write AA, and depending on where you are from, write your Congressman. Let him know that you want him to demand that airlines charge more for their services so that they can hire better workers, (workers that care).

Address:

AA Customer Relations invites customers to send comments or inquiries via mail, fax or email.

U.S. Mail
American Airlines Customer Relations
P.O. Box 619612 MD 2400
DFW Airport, TX 75261-9612

Overnight Mail
American Airlines Customer Relations
4255 Amon Carter Blvd. MD 2400
Fort Worth, TX 76155-2603

Fax
Fax: (817) 967-4162

I'd suggest the overnight mail, regular mail tends to get stuck on the ramp in DFW for well over 2-3 days.