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Pinnacle PA's: Delta Flight xxxx

Old 04-02-2010 | 08:46 PM
  #51  
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Originally Posted by Truman_Sparks
I'll never understand this line of logic! You claim you'll say Mesaba because that is what your paycheck says. Well, the company that pays your check (Mesaba) instructs you to follow their rules, one of which is what to say over their PA system to the passengers. So, by your logic, you would say whatever they want you to say, since they pay your paycheck. In addition to that, the money they get to pay you comes directly from Delta Airlines - who is the one instructing Mesaba (possibly if it is to follow like the rest) on what they want said to their passengers! So tell me again, why do you get to decide what you will say?
Very good post! I agree with you 100%.
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Old 04-02-2010 | 09:23 PM
  #52  
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Originally Posted by PCLCREW
Really...who cares... make the stupid PA saying Delta..finish the trip.. go home and forget about it. Saying Delta or Delta Connection isnt gonna change the fact that we are paid and treated like crap.
Thats what I'm talkin about. Just do what I do, dont make boarding announcements. If you do HAVE to make a PA, just dont say the name.
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Old 04-02-2010 | 11:07 PM
  #53  
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Originally Posted by NismoRacer
Thats what I'm talkin about. Just do what I do, dont make boarding announcements. If you do HAVE to make a PA, just dont say the name.
Were you the Captain on the DCI flight I rode on last week? We were delayed two hours for a mechanical problem. When we finally did board, the pilots didn't make a single PA to the passengers during the entire flight about the problem or even apologizing for running late. Looked pretty bad. Who cares, though... you don't work for Delta, right? You may have been joking about the above statement... hence the smiley. It's just annoying when a DCI carrier doesn't give a crap about Delta passengers. If the passengers have a bad experience on a DCI carrier, they don't get ****ed at Comair, Skywest, ASA, etc... they get ****ed at Delta. This is one of many reasons why we need to take some of our flying back and/or not give away anymore scope. We need to be able to control the quality of our product.
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Old 04-03-2010 | 07:39 AM
  #54  
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Originally Posted by Cycle Pilot
Were you the Captain on the DCI flight I rode on last week? We were delayed two hours for a mechanical problem. When we finally did board, the pilots didn't make a single PA to the passengers during the entire flight about the problem or even apologizing for running late. Looked pretty bad. Who cares, though... you don't work for Delta, right? You may have been joking about the above statement... hence the smiley. It's just annoying when a DCI carrier doesn't give a crap about Delta passengers. If the passengers have a bad experience on a DCI carrier, they don't get ****ed at Comair, Skywest, ASA, etc... they get ****ed at Delta. This is one of many reasons why we need to take some of our flying back and/or not give away anymore scope. We need to be able to control the quality of our product.
So what are you waiting for?
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Old 04-03-2010 | 08:02 AM
  #55  
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Originally Posted by Cycle Pilot
Were you the Captain on the DCI flight I rode on last week? We were delayed two hours for a mechanical problem. When we finally did board, the pilots didn't make a single PA to the passengers during the entire flight about the problem or even apologizing for running late. Looked pretty bad. Who cares, though... you don't work for Delta, right? You may have been joking about the above statement... hence the smiley. It's just annoying when a DCI carrier doesn't give a crap about Delta passengers. If the passengers have a bad experience on a DCI carrier, they don't get ****ed at Comair, Skywest, ASA, etc... they get ****ed at Delta. This is one of many reasons why we need to take some of our flying back and/or not give away anymore scope. We need to be able to control the quality of our product.
Nope that wasn't me. I was not joking though. When we are delayed I make plenty of announcements. I was just talking about normal boarding announcements. If there is something wrong I will let people know. It just suck to always have to appologize for the company I work for, ie waiting for 30 to 45 minutes for numbers. I care greatly for my pax. I could care less if they are "Delta" pax, when they are on my airplane they are MY pax, and I will treat them like I would my family.
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Old 04-03-2010 | 08:11 AM
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Originally Posted by Cycle Pilot
Were you the Captain on the DCI flight I rode on last week? We were delayed two hours for a mechanical problem. When we finally did board, the pilots didn't make a single PA to the passengers during the entire flight about the problem or even apologizing for running late. Looked pretty bad. Who cares, though... you don't work for Delta, right? You may have been joking about the above statement... hence the smiley. It's just annoying when a DCI carrier doesn't give a crap about Delta passengers. If the passengers have a bad experience on a DCI carrier, they don't get ****ed at Comair, Skywest, ASA, etc... they get ****ed at Delta. This is one of many reasons why we need to take some of our flying back and/or not give away anymore scope. We need to be able to control the quality of our product.
According to the numbers our management publishes ASA and Skywest actually get higher marks than mainline when it comes to providing the passengers with "timely and accurate" information. I believe the forms and questionnaires that customers complete do not allow the customer to fill in the carrier, the company that compiles that information determines what carrier the customer was flying based on flight number and date.
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Old 04-03-2010 | 09:15 AM
  #57  
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Originally Posted by jayray2
According to the numbers our management publishes ASA and Skywest actually get higher marks than mainline when it comes to providing the passengers with "timely and accurate" information. I believe the forms and questionnaires that customers complete do not allow the customer to fill in the carrier, the company that compiles that information determines what carrier the customer was flying based on flight number and date.
I can believe that. I spent seven years at Skywest and they were very focused on customer service. In fact, in my new hire class, the managers who came in to talk to my class consistently said how much they like Skywest.

Originally Posted by Captain Tony
So what are you waiting for?
I wish it was that easy!!

Originally Posted by NismoRacer
Nope that wasn't me. I was not joking though. When we are delayed I make plenty of announcements. I was just talking about normal boarding announcements. If there is something wrong I will let people know. It just suck to always have to appologize for the company I work for, ie waiting for 30 to 45 minutes for numbers. I care greatly for my pax. I could care less if they are "Delta" pax, when they are on my airplane they are MY pax, and I will treat them like I would my family.
Nice. I figured your were just joking around!
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Old 04-03-2010 | 11:11 AM
  #58  
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Originally Posted by NismoRacer
Thats what I'm talkin about. Just do what I do, dont make boarding announcements. If you do HAVE to make a PA, just dont say the name.

I kind of agree with you. I get so sick of the standard PA "welcome aboard flight #### service to ###, operated by ####." People know where they are going and they can care less about what flight it is. Cockpit PA's should be short and concise and not drag on and on.
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Old 04-03-2010 | 11:13 AM
  #59  
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Originally Posted by Cycle Pilot
This is one of many reasons why we need to take some of our flying back and/or not give away anymore scope. We need to be able to control the quality of our product.
Too bad you and your brethren did not have that great idea 10 years ago.
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Old 04-03-2010 | 05:24 PM
  #60  
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Originally Posted by The Juice
Too bad you and your brethren did not have that great idea 10 years ago.
Ya, tell me about it!! I would have a lot more seniority right now!
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