Quote:
Originally Posted by Senior Skipper
I don't get it. He's disabled and felt bad that he boarded last, and couldn't get a first class seat? If he wanted a first class seat that badly, all he had to do was pay for it...
I hope his plan was not to book a coach seat and show up fully expecting a FC upgrade. FC is almost always full anyway, so to show up, especially last minute, expecting to trade seats with someone already in FC and getting mad when it doesn't happen is pretty unreasonable. Blaming the airline in that situation is even more unfair. Flying with a major illness/fever (was it contageous?) just adds more guaranteed bad outcome to this.
If I was in FC I would have traded with him, and I think we do need to empower front line employees to take a few minutes to work out important issues over the all mighty D-0 so while we could have possibly handeled this better, it is very unreasonable to try and accuse DL of being anti veteran or whatever the thesis of that article was trying to do.