Cabin Product
#31
#32
Gets Weekend Reserve
Joined: Jul 2007
Posts: 4,259
Likes: 240
From: B737CA
Anyone notice when a guy marries a flight attendant, He marries all of them. 😂 They become knee deep in FA issues and of course have to tell every FA that they’re married to an FA for some kind of street cred or recognition. Just strange…last thing I’d want to talk about at home would be work.
#34
I don't even ask.
If I get the message on ConnectX that the last passenger has boarded and there are plenty of open seats.... I start telling passengers they can move as long as they are in the same "zone" of seats.
If the last row is full and the row before it is completely empty... I'm sorry.... I am not asking ops for permission to move people to that empty row.
A 30+ year flight attendant here who has flown on plenty of other airlines.... I will always defer to what they told us in training: "Use your common sense and good judgement."
That seems to be lacking these days.
If I get the message on ConnectX that the last passenger has boarded and there are plenty of open seats.... I start telling passengers they can move as long as they are in the same "zone" of seats.
If the last row is full and the row before it is completely empty... I'm sorry.... I am not asking ops for permission to move people to that empty row.
A 30+ year flight attendant here who has flown on plenty of other airlines.... I will always defer to what they told us in training: "Use your common sense and good judgement."
That seems to be lacking these days.
#35
Line Holder
Joined: Dec 2015
Posts: 336
Likes: 7
I was flying (vacation as a paying customer) the other day. Had a family of four sitting three on one side and one across the aisle. Some confusion in seating as another person outside the family was in the wrong seat. FA came to help out the situation. She forced the seated family to shuffle their seats so that each family member was sitting in their by name seat. Mind you they were sitting in the correct seats as a family block, just not in the one by name. Utter ridiculous passed off as “you have to sit in the seat my manifest says, if you wanted to sit in a different order you should have done that when you purchased the seats.”
I don’t blame her as much as I blame Dallas. You have inconsistent or contradictory guidance coming out of Dallas leading to wildly different results on the line. It’s comes across as confusing and seems arbitrary and incompetent to the customer - because it is.
I don’t blame her as much as I blame Dallas. You have inconsistent or contradictory guidance coming out of Dallas leading to wildly different results on the line. It’s comes across as confusing and seems arbitrary and incompetent to the customer - because it is.
#36
I was flying (vacation as a paying customer) the other day. Had a family of four sitting three on one side and one across the aisle. Some confusion in seating as another person outside the family was in the wrong seat. FA came to help out the situation. She forced the seated family to shuffle their seats so that each family member was sitting in their by name seat. Mind you they were sitting in the correct seats as a family block, just not in the one by name. Utter ridiculous passed off as “you have to sit in the seat my manifest says, if you wanted to sit in a different order you should have done that when you purchased the seats.”
I don’t blame her as much as I blame Dallas. You have inconsistent or contradictory guidance coming out of Dallas leading to wildly different results on the line. It’s comes across as confusing and seems arbitrary and incompetent to the customer - because it is.
I don’t blame her as much as I blame Dallas. You have inconsistent or contradictory guidance coming out of Dallas leading to wildly different results on the line. It’s comes across as confusing and seems arbitrary and incompetent to the customer - because it is.
Had 50 people on an 800.
In coordination with the ops agent i asked if we could move people around to not have 3 people sitting together with rows empty. He's said sure.
Told the A FA and that person was on-board with the plan.
Then the B comes up and says " I dont move anybody on the gorund, if they want to move they can ask me in the air".
I said I've already arranged it with the ops. It was still a snarky no. ts their little power trip that Dallas gave them.
fortunately my power trip won out, but geez what an S show to move a coulle people.
I've decided I will help.oit OAL crew and our crew family and thats it.
Hopefully the blow back will be great enough Dallas will chamge the process.
#38
Line Holder
Joined: Oct 2017
Posts: 753
Likes: 206
As seen in the examples above, this is a cabin crew quality problem. We’ve always had it and now we’re exposing it more. Until Dallas finds enough courage to get them under control, Future first class/business class are never going to be successful.
#39
Gets Weekends Off
Joined: Apr 2013
Posts: 4,553
Likes: 397
Our FA leadership and Dallas have been basking in the news clips from the Ellen show for too long and smelling each others farts at deck parties. They need to be shaken to their core. A complete revamp needs to happen in the cabin product.
#40
The company gives them just enough guidance to hint the proper procedures. For example, when seats were unassigned people would “save” seats for a later boarding group passenger. This was a clear gray area left to the FAs to deal with.
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