United pax forcibly removed from flight
04-10-2017, 06:06 PM
#191
Gets Weekends Off
Joined APC: Apr 2008
Posts: 910
I always find it hilarious that the "freedom lovers" are the first defenders of an authority's right to kick some ass without consequence.
As for the whole "He was a security risk" defense: that's a backwards paradox if you think about it.
He only got belligerent AFTER he was told he was removed from the flight. So the security reason can't be the initial reason..
It's paradoxical nonsense that a man can be double removed from the flight. It's one or the other.
As for the whole "He was a security risk" defense: that's a backwards paradox if you think about it.
He only got belligerent AFTER he was told he was removed from the flight. So the security reason can't be the initial reason..
UAL: "Hey, we forgot to list our deadheads. We have to remove you from the flight."
Pax: "WHADYA MEAN YOU'RE GONNA REMOVE ME?"
UAL: "Oh well, you raised your voice, you're definitely not going now!"
Pax: "WHADYA MEAN YOU'RE GONNA REMOVE ME?"
UAL: "Oh well, you raised your voice, you're definitely not going now!"
04-10-2017, 06:10 PM
#192
Gets Weekends Off
Joined APC: Feb 2012
Position: 787
Posts: 3,138
Originally Posted by flyprdu
I always find it hilarious that the "freedom lovers" are the first defenders of an authority's right to kick some ass without consequence.
As for the whole "He was a security risk" defense: that's a backwards paradox if you think about it.
He only got belligerent AFTER he was told he was removed from the flight. So the security reason can't be the initial reason..
It's paradoxical nonsense that a man can be double removed from the flight. It's one or the other.
As for the whole "He was a security risk" defense: that's a backwards paradox if you think about it.
He only got belligerent AFTER he was told he was removed from the flight. So the security reason can't be the initial reason..
It's paradoxical nonsense that a man can be double removed from the flight. It's one or the other.
04-10-2017, 06:10 PM
#193
Gets Weekends Off
Joined APC: Jul 2009
Position: Seat: Vegan friendly faux leather
Posts: 987
Originally Posted by matt1
1. Truthfully explain the situation to the passengers. Explain what the situation is and why it exists and when they can realistically expect to get to Louisville and an idea of where they will be staying overnight.
2. Offer more money to get someone to volunteer.
3. Repeat (2) until the number of seats needed are opened up. Everybody has a price but I'm pretty sure someone would have bit before it got to $2000.
4. Apologize to everyone on board for the inconvenience.
5. Fulfill the deal made with the displaced passengers and throw in a dinner voucher or something extra for their trouble. Then thank them profusely for their help.
This isn't advanced aerodynamics or rocket science. It's basic common sense and treating people with courtesy and respect and giving them the facts needed to make an informed decision. But it depends on employees being empowered to solve problems and I suspect that this may have been an issue here.
If, at the end of it all, no volunteers can be found, announce that anyone displaced will be given cash plus a couple of free round trips, plus a hotel plus dinner.
2. Offer more money to get someone to volunteer.
3. Repeat (2) until the number of seats needed are opened up. Everybody has a price but I'm pretty sure someone would have bit before it got to $2000.
4. Apologize to everyone on board for the inconvenience.
5. Fulfill the deal made with the displaced passengers and throw in a dinner voucher or something extra for their trouble. Then thank them profusely for their help.
This isn't advanced aerodynamics or rocket science. It's basic common sense and treating people with courtesy and respect and giving them the facts needed to make an informed decision. But it depends on employees being empowered to solve problems and I suspect that this may have been an issue here.
If, at the end of it all, no volunteers can be found, announce that anyone displaced will be given cash plus a couple of free round trips, plus a hotel plus dinner.
Yeah, once LEO's arrive they are probably just "doin' their job" and don't know the (non-violent) backstory, so United/Republic was wrong to even involve them for a business dispute in the beginning. Forcibly ejecting a nearly 70 year old doctor for a questionable policy is a really bad decision, and is being a corporate thug, calling police to do the dirty work and pretending to take the high road.
How did he even get back on the plane anyway - did police realize the situation and then let him go? This could have been resolved without violence.
04-10-2017, 06:17 PM
#196
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Joined APC: Sep 2013
Position: On the hotel shuttle
Posts: 5,815
Originally Posted by MasterOfPuppets
Here's the reality of the situation. Half of that airplane didn't care about what happened as they just wanted to get on with it. 1/4 agreed with the way it was handled and the airline. The other 1/4 became social justice warriors.
Now let's look at the big picture 1/2 the country doesn't give a **** 1/4 agree with the airline and how it was handled and a VERY LOUD 1/4 beat the social injustice drum.
What does this mean? By next week no one is even going to remember this story. Why? because nobody really cares they just need a reason to be outraged every single day so they can go to social media and denounce a situation and join a group that makes them feel included.
Life goes on in today's social media driven, instant news society......
Now let's look at the big picture 1/2 the country doesn't give a **** 1/4 agree with the airline and how it was handled and a VERY LOUD 1/4 beat the social injustice drum.
What does this mean? By next week no one is even going to remember this story. Why? because nobody really cares they just need a reason to be outraged every single day so they can go to social media and denounce a situation and join a group that makes them feel included.
Life goes on in today's social media driven, instant news society......
04-10-2017, 06:19 PM
#197
Gets Weekends Off
Joined APC: Sep 2010
Posts: 419
Originally Posted by BeatNavy
People still remember leggings girl. They will remember bloodied man dragged off plane.
My wife has zedded once and flown on paid tix once on UA in the last year. She told me she will never fly them again, even free/discounted, as both times, she was treated badly by GAs/FAs. I was with her once when I bought the tix and was jumpseating and saw it firsthand, and her second try wasn't any better. Had a FA yell at her to move as she was taking both of our babies with her to the bathroom (dropping one off with me then trading). I was in the back row of a 73 (not seated with them), she handed me a baby, and before the transfer was complete and before we had time to finish one sentence, the FA yelled (literally) that she can't be near the galley (she was abeam the last row prior to the lav). Later, said FA barked at me (in my uniform) when I stepped in the galley out of the way to let a little girl in the bathroom with her mom (no room in the aisle to let them pass), told me to move, then yelled at the line of pax to back up. I almost wrote UA but didn't.
Anyway, for anyone who has had situations like this with UA, this will be confirmation (warranted or not) that customer service is still horrible and alternate travel plans will be made. People remember. My wife does anyway. And my dad, a UA million miler. And my brother, a former global services. They don't fly UA anymore unless they have to. I thought Munoz was going to turn UA around with respect to customer service. I have serious doubts after his handling of this, regardless of whether this guy didn't obey cabin crew/police. OM and the folks involved grossly mishandled this event.
My wife has zedded once and flown on paid tix once on UA in the last year. She told me she will never fly them again, even free/discounted, as both times, she was treated badly by GAs/FAs. I was with her once when I bought the tix and was jumpseating and saw it firsthand, and her second try wasn't any better. Had a FA yell at her to move as she was taking both of our babies with her to the bathroom (dropping one off with me then trading). I was in the back row of a 73 (not seated with them), she handed me a baby, and before the transfer was complete and before we had time to finish one sentence, the FA yelled (literally) that she can't be near the galley (she was abeam the last row prior to the lav). Later, said FA barked at me (in my uniform) when I stepped in the galley out of the way to let a little girl in the bathroom with her mom (no room in the aisle to let them pass), told me to move, then yelled at the line of pax to back up. I almost wrote UA but didn't.
Anyway, for anyone who has had situations like this with UA, this will be confirmation (warranted or not) that customer service is still horrible and alternate travel plans will be made. People remember. My wife does anyway. And my dad, a UA million miler. And my brother, a former global services. They don't fly UA anymore unless they have to. I thought Munoz was going to turn UA around with respect to customer service. I have serious doubts after his handling of this, regardless of whether this guy didn't obey cabin crew/police. OM and the folks involved grossly mishandled this event.
No problem at all with you not flying UA again. Just curious, are you a Millennial?
I applaud UALs CEO for backing his employees that were respectfully following federal regs and the LEOs that weren't being obeyed.
Fly Navy ye Snowflake!
04-10-2017, 06:24 PM
#198
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Joined APC: Jul 2011
Position: Capt
Posts: 221
There is another video showing the passenger back on the airplane all beat up. The officer was placed on leave.
“The incident on United flight 3411 was not in accordance with our standard operating procedure and the actions of the aviation security officer are obviously not condoned by the Department,” said a spokesperson for the Chicago Department of Aviation in a statement to Yahoo News. “That officer has been placed on leave effective today pending a thorough review of the situation.”
“The incident on United flight 3411 was not in accordance with our standard operating procedure and the actions of the aviation security officer are obviously not condoned by the Department,” said a spokesperson for the Chicago Department of Aviation in a statement to Yahoo News. “That officer has been placed on leave effective today pending a thorough review of the situation.”
04-10-2017, 06:30 PM
#199
Covfefe
Joined APC: Jun 2015
Posts: 3,001
Originally Posted by ChrisJT6
So how did your airline handle this situation?
No problem at all with you not flying UA again. Just curious, are you a Millennial?
I applaud UALs CEO for backing his employees that were respectfully following federal regs and the LEOs that weren't being obeyed.
Fly Navy ye Snowflake!
No problem at all with you not flying UA again. Just curious, are you a Millennial?
I applaud UALs CEO for backing his employees that were respectfully following federal regs and the LEOs that weren't being obeyed.
Fly Navy ye Snowflake!
How would my airline handle it? Everyone has a price. My airline ups the offer until enough people are bought off. Had an irop where 6 or 7 crews had to get from BOS-JFK on a full e190. Guy made $1k a pop for giving up his 6 or 7 seats for his family after no one bit at 300/5/6/7/8... We call cops when necessary and follow the same federal regs. But this situation is one that could have very easily been avoided with a couple hundred bucks more.
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