United pax forcibly removed from flight
04-10-2017, 04:55 PM
#182
Gets Weekends Off
Joined APC: Nov 2010
Posts: 267
Originally Posted by Alldaysushi
Lately United has become a chore to tolerate. I sometimes fly to China with them to start rotations.
The lack of crew and support / logistics make transport to major hubs miserable.
The " Friendly Skies ", makes me want to lose my breakfast, and the greed, and mediocrity, become more and more evident in this regional model.
Sad, however as long as there are pilots that fly for 500usd/ week net, the decay and erosion will continue.
Safe journeys...( unless dead head crews are misplaced ),
Sushi
The lack of crew and support / logistics make transport to major hubs miserable.
The " Friendly Skies ", makes me want to lose my breakfast, and the greed, and mediocrity, become more and more evident in this regional model.
Sad, however as long as there are pilots that fly for 500usd/ week net, the decay and erosion will continue.
Safe journeys...( unless dead head crews are misplaced ),
Sushi
04-10-2017, 04:57 PM
#183
Permanent Reserve
Joined APC: Aug 2007
Posts: 1,677
Originally Posted by Sam York
What's an "aviation security officer" (one of the news articles refers to them)?
They are actually state-certified (Illinois) law enforcement officers with arrest authority. The Airport authority does not allow them to carry firearms as a matter of policy.
ORD and MDW employ these security officers. There are also (armed) Chicago police officers at both airports.
04-10-2017, 05:00 PM
#184
Gets Weekends Off
Joined APC: May 2008
Posts: 1,114
Originally Posted by TonyC
There's a Rule for that, Rule 21. See posts above.
There's NOT a rule for removing paying passengers who have boarded the aircraft and are seated in their reserved, assigned seats and replacing them with airline employees.
Without comment on whether compensation for denied boarding is flawed or not, denied boarding is not the issue. The passenger was permitted to board, and was subsequently removed. While the airline may have been well within its rights to deny him boarding (we don't know if he met the criteria according to their boarding priority list, but let's assume he did), they allowed him to board. According to the Contract of Carriage Document, he should not have been removed involuntarily.
.
There's NOT a rule for removing paying passengers who have boarded the aircraft and are seated in their reserved, assigned seats and replacing them with airline employees.
Without comment on whether compensation for denied boarding is flawed or not, denied boarding is not the issue. The passenger was permitted to board, and was subsequently removed. While the airline may have been well within its rights to deny him boarding (we don't know if he met the criteria according to their boarding priority list, but let's assume he did), they allowed him to board. According to the Contract of Carriage Document, he should not have been removed involuntarily.
.
04-10-2017, 05:07 PM
#185
Gets Weekends Off
Joined APC: Oct 2015
Posts: 292
Originally Posted by navigatro
It is the maximum REQUIRED for an IDB. Not the Max allowed.
United (UAX) could have and should have paid whatever it took to get 4 volunteers. Delta routinely goes up to $1500 (and above) to get volunteers.
It would have been a lot "cheaper" than this mess they created.
United (UAX) could have and should have paid whatever it took to get 4 volunteers. Delta routinely goes up to $1500 (and above) to get volunteers.
It would have been a lot "cheaper" than this mess they created.
04-10-2017, 05:10 PM
#186
Gets Weekends Off
Joined APC: Jun 2008
Posts: 3,716
Originally Posted by Aviatorr
After reading our CEOs factual account of the events this guy was more of a security threat than taking up a DH seat.
Did the cops go a little overboard......probably.......but UAL followed the same procedure every other airlines does with DH crew members. If the DH crew would of shown up before the last minute this could of all been alleviated.
Did the cops go a little overboard......probably.......but UAL followed the same procedure every other airlines does with DH crew members. If the DH crew would of shown up before the last minute this could of all been alleviated.
For the rest of you, get off the political crap!
04-10-2017, 05:20 PM
#187
Banned
Joined APC: May 2014
Position: Tom’s Whipping boy.
Posts: 1,182
Originally Posted by FlyingKat
Once the LEOs get involved, you tell them a passenger is refusing to leave the plane. From that point it is up to them. If they give someone a lawful order and they resist, then it becomes a passenger disturbance issue for the police. UAL is out at that point. What happens from that point on is up to Cook County and the US Attorney.
No matter the reason behind the decision, when a commissioned LEO says "move", you gotta move. If not he has the right to move you with whatever force he deems necessary. No matter how important you think you are, it's the law.
This guy had the bad luck to be chosen. Turned his lemons into a manure mohito, and turned a civil matter into a criminal one.
04-10-2017, 05:47 PM
#188
Gets Weekends Off
Joined APC: Feb 2012
Position: 787
Posts: 3,138
Here's the reality of the situation. Half of that airplane didn't care about what happened as they just wanted to get on with it. 1/4 agreed with the way it was handled and the airline. The other 1/4 became social justice warriors.
Now let's look at the big picture 1/2 the country doesn't give a **** 1/4 agree with the airline and how it was handled and a VERY LOUD 1/4 beat the social injustice drum.
What does this mean? By next week no one is even going to remember this story. Why? because nobody really cares they just need a reason to be outraged every single day so they can go to social media and denounce a situation and join a group that makes them feel included.
Life goes on in today's social media driven, instant news society......
Now let's look at the big picture 1/2 the country doesn't give a **** 1/4 agree with the airline and how it was handled and a VERY LOUD 1/4 beat the social injustice drum.
What does this mean? By next week no one is even going to remember this story. Why? because nobody really cares they just need a reason to be outraged every single day so they can go to social media and denounce a situation and join a group that makes them feel included.
Life goes on in today's social media driven, instant news society......
Last edited by MasterOfPuppets; 04-10-2017 at 06:01 PM.
04-10-2017, 05:54 PM
#189
Gets Weekends Off
Joined APC: Sep 2010
Posts: 419
Originally Posted by C130driver
So it was actually Republic, albeit "United Express." Could United just pawn off the blame on Republic haha?
04-10-2017, 06:05 PM
#190
Covfefe
Joined APC: Jun 2015
Posts: 3,001
Originally Posted by MasterOfPuppets
What does this mean? By next week no one is even going to remember this story. Why because nobody really cares they just need a reason to be outraged every single day so they can go to social media and denounce a situation and join a group that makes them feel included.
Life goes on in today's social media driven, instant news society......
My wife has zedded once and flown on paid tix once on UA in the last year. She told me she will never fly them again, even free/discounted, as both times, she was treated badly by GAs/FAs. I was with her once when I bought the tix and was jumpseating and saw it firsthand, and her second try wasn't any better. Had a FA yell at her to move as she was taking both of our babies with her to the bathroom (dropping one off with me then trading). I was in the back row of a 73 (not seated with them), she handed me a baby, and before the transfer was complete and before we had time to finish one sentence, the FA yelled (literally) that she can't be near the galley (she was abeam the last row prior to the lav). Later, said FA barked at me (in my uniform) when I stepped in the galley out of the way to let a little girl in the bathroom with her mom (no room in the aisle to let them pass), told me to move, then yelled at the line of pax to back up. I almost wrote UA but didn't.
Anyway, for anyone who has had situations like this with UA, this will be confirmation (warranted or not) that customer service is still horrible and alternate travel plans will be made. People remember. My wife does anyway. And my dad, a UA million miler. And my brother, a former global services. They don't fly UA anymore unless they have to. I thought Munoz was going to turn UA around with respect to customer service. I have serious doubts after his handling of this, regardless of whether this guy didn't obey cabin crew/police. OM and the folks involved grossly mishandled this event.
Thread
Thread Starter
Forum
Replies
Last Post
