Tried it for the first time today.

Getting installed in the ipad, and the one-time company code was easy. I thought it was progressing pretty easily, attached my receipt image, and tried to submit.

Well, I had a red flag it said I needed to fix...but it didn't tell me how.

#$&@*()!

Called CPO and got a number for tech support; he matched the offshore tech-support expectation.

He explained you couldn’t attach a receipt to just the report, it had to be to the specific line-item (if you have multiple items).

OK, reasonable...I didn’t see that when creating it...how do I do that?

He never did fully explain it, or maybe it was the language barrier, but eventually just did some magic on his end and it paid. (He was doing it from a desktop, and he had to go to an ipad....he couldn’t do it, either). He said “just attach it to the line item next time.”



Yeah....we'll see how that goes...

All I know is, what used to take 2 minutes in usource took me 20 today.

Put me in the “hate it” category.

 

I Had some issues getting the app to work. I uninstalled it, reinstalled it and it still didn’t work. I waited a day and it magically started working.

It took me about 2 minutes to do 4 laundry receipts. So easy a cave pilot did it. But it was a pain in the rear to get it fired up.

 

The F/As don't print receipts for BOBs.....and unlike usource concur seems to require a receipt or it can't process. Any ideas??

 

Try using the add manual expense in the ipad instead of the "expense-it" feature that scans/analyzes receipts. As far as the BOB, I'm pretty sure they have the ability to print a receipt if you ask them to.

I used the web version and the IPad app yesterday for the first time.. seemed pretty straight forward imo. If you haven't used the ipad app yet, you'll need to get code from the FOSR the first time you use it.

 

You can retrieve your receipt at this link.

https://inflightreceipts.ual.com/en/us/Home/Index

 

Nope, all paperless. They can't print receipts. You have to go on line to get it, on those planes where the internet works so well....good luck.

 

Anyone know how to file a pay claim.....??

Is it through USAW, Concur....or something else..?

 

Pretty sure it’s through Help Hub now. USAW is no more....

 

Ok, I went to Help hub...

It seems to be a bunch of searchable "articles"....the only thing it did was lead me to a phone number fo the pilot service center.

Is that where we are at with pay claims...? Dial a number and talk to someone...?

 

Unfortunately, you're about 10-13 years too late. All of those ladies were fired.


Welcome to the New U.