Can we all concur that this system sucks a$$?
05-22-2018, 11:36 AM
#21
Moderate Moderator
Joined APC: Mar 2008
Position: Curator at Static Display
Posts: 5,681
Tried it for the first time today.
Getting installed in the ipad, and the one-time company code was easy. I thought it was progressing pretty easily, attached my receipt image, and tried to submit.
Well, I had a red flag it said I needed to fix...but it didn't tell me how.
#$&@*()!
Called CPO and got a number for tech support; he matched the offshore tech-support expectation.
He explained you couldn’t attach a receipt to just the report, it had to be to the specific line-item (if you have multiple items).
OK, reasonable...I didn’t see that when creating it...how do I do that?
He never did fully explain it, or maybe it was the language barrier, but eventually just did some magic on his end and it paid. (He was doing it from a desktop, and he had to go to an ipad....he couldn’t do it, either). He said “just attach it to the line item next time.”
Yeah....we'll see how that goes...
All I know is, what used to take 2 minutes in usource took me 20 today.
Put me in the “hate it” category.
Getting installed in the ipad, and the one-time company code was easy. I thought it was progressing pretty easily, attached my receipt image, and tried to submit.
Well, I had a red flag it said I needed to fix...but it didn't tell me how.
#$&@*()!
Called CPO and got a number for tech support; he matched the offshore tech-support expectation.
He explained you couldn’t attach a receipt to just the report, it had to be to the specific line-item (if you have multiple items).
OK, reasonable...I didn’t see that when creating it...how do I do that?
He never did fully explain it, or maybe it was the language barrier, but eventually just did some magic on his end and it paid. (He was doing it from a desktop, and he had to go to an ipad....he couldn’t do it, either). He said “just attach it to the line item next time.”
Yeah....we'll see how that goes...
All I know is, what used to take 2 minutes in usource took me 20 today.
Put me in the “hate it” category.
05-22-2018, 04:38 PM
#22
Gets Weekends Off
Joined APC: Apr 2008
Position: Sleeping in the black swan’s nest.
Posts: 5,709
Originally Posted by UAL T38 Phlyer
Tried it for the first time today.
Getting installed in the ipad, and the one-time company code was easy. I thought it was progressing pretty easily, attached my receipt image, and tried to submit.
Well, I had a red flag it said I needed to fix...but it didn't tell me how.
#$&@*()!
Called CPO and got a number for tech support; he matched the offshore tech-support expectation.
He explained you couldn’t attach a receipt to just the report, it had to be to the specific line-item (if you have multiple items).
OK, reasonable...I didn’t see that when creating it...how do I do that?
He never did fully explain it, or maybe it was the language barrier, but eventually just did some magic on his end and it paid. (He was doing it from a desktop, and he had to go to an ipad....he couldn’t do it, either). He said “just attach it to the line item next time.”
Yeah....we'll see how that goes...
All I know is, what used to take 2 minutes in usource took me 20 today.
Put me in the “hate it” category.
Getting installed in the ipad, and the one-time company code was easy. I thought it was progressing pretty easily, attached my receipt image, and tried to submit.
Well, I had a red flag it said I needed to fix...but it didn't tell me how.
#$&@*()!
Called CPO and got a number for tech support; he matched the offshore tech-support expectation.
He explained you couldn’t attach a receipt to just the report, it had to be to the specific line-item (if you have multiple items).
OK, reasonable...I didn’t see that when creating it...how do I do that?
He never did fully explain it, or maybe it was the language barrier, but eventually just did some magic on his end and it paid. (He was doing it from a desktop, and he had to go to an ipad....he couldn’t do it, either). He said “just attach it to the line item next time.”
Yeah....we'll see how that goes...
All I know is, what used to take 2 minutes in usource took me 20 today.
Put me in the “hate it” category.
It took me about 2 minutes to do 4 laundry receipts. So easy a cave pilot did it. But it was a pain in the rear to get it fired up.
05-27-2018, 04:12 PM
#24
Gets Weekends Off
Joined APC: Sep 2014
Position: Airbus 320 Captain
Posts: 481
Originally Posted by Nucflash
The F/As don't print receipts for BOBs.....and unlike usource concur seems to require a receipt or it can't process. Any ideas??
I used the web version and the IPad app yesterday for the first time.. seemed pretty straight forward imo. If you haven't used the ipad app yet, you'll need to get code from the FOSR the first time you use it.
05-28-2018, 07:35 AM
#25
Gets Weekends Off
Joined APC: Jul 2008
Posts: 854
Originally Posted by Nucflash
The F/As don't print receipts for BOBs.....and unlike usource concur seems to require a receipt or it can't process. Any ideas??
https://inflightreceipts.ual.com/en/us/Home/Index
05-28-2018, 11:42 AM
#26
Gets Weekends Off
Joined APC: Mar 2012
Position: 777
Posts: 2,158
Originally Posted by rp2pilot
As far as the BOB, I'm pretty sure they have the ability to print a receipt if you ask them to.
06-03-2018, 06:18 AM
#29
Gets Weekends Off
Joined APC: Jun 2012
Posts: 237
Ok, I went to Help hub...
It seems to be a bunch of searchable "articles"....the only thing it did was lead me to a phone number fo the pilot service center.
Is that where we are at with pay claims...? Dial a number and talk to someone...?
It seems to be a bunch of searchable "articles"....the only thing it did was lead me to a phone number fo the pilot service center.
Is that where we are at with pay claims...? Dial a number and talk to someone...?
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