Oly Olson

Same. Follow the instructions on Flailing Together to install on your own device and it's a snap. Intuitive? No - not at all, but neither is an FMC or MCDU...embrace the suck brothers.

757Driver

Its a f'ing minefield to navigate.

IF you can get to help hub, upper right side click on "Employee Services" and on the drop down click on "Request Something". Now click on "Pay" at the middle left and then click on "Pay Claim" on the drop down. Another menu will open up on your right and pick the appropriate subject. I've been using "General Payroll Inquiry" with some success and actually getting timely responses.

baseball

Got an email from some concur person criticizing me for all my expense reports. Says I am a high frequency user. Now they want me to file report 2 X monthly. Wants to offer me special concur training on how to do it. I emaialed him back and told him to go through ALPA on that.

RomeoHotel

Thanks for that...
Amazing that we have come to this as a solution for a pay claim...

tomgoodman

They are going to simplify it....you need only answer three questions.

https://m.youtube.com/watch?v=pWS8Mg-JWSg

Guppydriver95

Wow. Are they annoyed at the $$ amount, the frequency or both? Can’t say I’m surprised though. It’s obvious that their end game is to make it such a pain in the butt that people just throw their hands up and forget about it. I think we should all expense every nickel we have coming. Flood em with expense reports. Please let us know if they have any follow up re: expense account training. Now that’s funny.

Shrek

Wait.......you don’t already ?!

Guppydriver95

Yes I do. But I think there may be many who get annoyed with the platform and just give up.

ThePenguin328

Am I annoyed with the new CONCUR system, sure.....but I'm more annoyed with:

The company for not signing a contract with a vendor that can supply quality crewmeals without having items go missing or spoil.

The company for not providing the promised thermal bags so on island turns with roundtrip catering my meals don't spoil from lack of refrigeration.

My fellow pilots that throw their uniform in the wash at home rather than have it professionally cleaned and expensed to the company per our contract.

My fellow pilots that think it's ok to be in a non-downtown location on a 15 hour overnight but won't take a cab and expense it back to the company.

People that don't buy the inflight entertainment on long dead heads that the company will reimburse.

I'm sure the list could be longer......just **** and learn the new system, otherwise the company is getting what they want....a cheaper contract.

baseball

I think ALPA should have gotten a courtesy call on this and someone should have figured out a paid training module to help the pilots. The end result is thousands of pilots making thousands of phone calls and emails asking for help wasting thousands of management and office man hours.

Concur doesn't do anything that the old system didn't do. So no real upside. It is a more widely used piece of software and app that appears to be more widely accepted in the business community.

I am going to do what works. I don't see a need to change what I am doing and how I am doing it to please someone in an office. In reality, the office support people are there to..."support line pilots." It's their job to answer the calls and emails of pilots who require administrative support.

if I was to dream up of a pilot friendly system it would consist of this:

System A: drop off the receipts in person to the flight office.
System B: take a picture of the receipt and email it to flight office.

Use whichever system you want. In reality, I think we are cheating the office support staff out of the opportunity to do their jobs. This is sorta like going to the grocery store and doing the self-serve line. You check out the groceries, pay, and bag your groceries yourself. If you use the self check out line, you should get 10 percent off. Another words, the company is saving money by having us line pilots jump through out butts figuring this stuff out.