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JFK GONE... PS moves to EWR

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Old 06-18-2015 | 07:57 AM
  #31  
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Originally Posted by Dave Fitzgerald
Uhhh...ok, it's obvious you have never flown PS and have never ridden on one of the PS planes. Cheap tickets, these were not.

Not listening, almost none of the PS passengers will go to EWR to fly, so any argument about increased service to the customers is a non starter. These people are the original jet-setters and do what they want and pay exorbitant prices to get what they want. Spoiled and high maintenance, yes.

There is no comparison mainline service to PS, so unless you have experienced it, it's hard to talk to you about it.
You're spot on with your assessment of the PS service. The downfall was poor implementation of mechanicals(seats,WiFi and DVD players instead of streaming or TV). This was Gleen's doing when he replaced the 767-200 with the 757. JFK Flight Attendants did a great job delivering a quality service despite the implementation problems. Jeff hammered the final nail when he oversaw the replacement of Luxury 3 class airplanes to a 2 class airplane. Long time high-yield pax left in droves and we were left giving the "Business Seats" away to free upgrades or selling the seats for a last minute 50 or 100 dollar upgrade fee.
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Old 06-18-2015 | 08:02 AM
  #32  
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Originally Posted by Dave Fitzgerald
Uhhh...ok, it's obvious you have never flown PS and have never ridden on one of the PS planes. Cheap tickets, these were not.

Not listening, almost none of the PS passengers will go to EWR to fly, so any argument about increased service to the customers is a non starter. These people are the original jet-setters and do what they want and pay exorbitant prices to get what they want. Spoiled and high maintenance, yes.

There is no comparison mainline service to PS, so unless you have experienced it, it's hard to talk to you about it.
I have flown on PS from JFK, on L-UAL old and new UA configuration, but I also have flown on DAL 1st class and JB A321 Mint. JB Mint was by far more superior service when it comes to quality of both seat and customer service.
But the question is not how comfy the seat is or how the plane looks like, the question is $$$. If the data shows, that we are loosing money, despite our improved seat configuration, we need to make changes. Get new customer service (ie.FA - well that is out of the question, we have to wait till L-UAL FA die off) charge more $ for the service, or shift service to more profitable routes, were JB does it all the time.
Just the same way I feel about B737; it's a total junk from 60s, noisy, small flight deck, not design for oceanic or transcon flights, but as long as UA makes money and pilots are employed making good money, who gives a $hit. It's time you guys drop the melancholy of old unprofitable L-UAL flying, move on and focus on the future, or just simply retire. I wouldn't worry about what DAL is doing, because I don't work for DAL, and as long as we both don't get in each other ways, and don't fight for each others pax, we are doing OK. I think the big three finally figured it out, that stilling each others flip-flops and shorts is not the way to do business. Self regulate, capacity discipline, and stay from each other network is the way to go. Now lets keep UAE sand box d1p$hits away from my playground, and don't let them use our toys from Boeing or Airbus using our money from Ex-Imp bank. Don't cry about PS from JFK, focus on what's important.

JetBlue Mint: Flight Review: JetBlue Mint New York (JFK)- Los AngelesThe Points Guy
https://www.youtube.com/watch?v=etqBdh8JjC4
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Old 06-18-2015 | 08:06 AM
  #33  
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Originally Posted by jetlink
I have flown on PS from JFK, on L-UAL old and new UA configuration, but I also have flown on DAL 1st class and JB A321 Mint. JB Mint was by far more superior service when it comes to quality of both seat and customer service.
But the question is not how comfy the seat is or how the plane looks like, the question is $$$. If the data shows, that we are loosing money, despite our improved seat configuration, we need to make changes. Get new customer service (ie.FA - well that is out of the question, we have to wait till L-UAL FA die off) charge more $ for the service, or shift service to more profitable routes, were JB does it all the time.
Just the same way I feel about B737; it's a total junk from 60s, noisy, small flight deck, not design for oceanic or transcon flights, but as long as UA makes money and pilots are employed making good money, who gives a $hit. It's time you guys drop the melancholy of old unprofitable L-UAL flying, move on and focus on the future, or just simply retire. I wouldn't worry about what DAL is doing, because I don't work for DAL, and as long as we both don't get in each other ways, and don't fight for each others pax, we are doing OK. I think the big three finally figured it out, that stilling each others flip-flops and shorts is not the way to do business. Self regulate, capacity discipline, and stay from each other network is the way to go. Now lets keep UAE sand box d1p$hits away from my playground, and don't let them use our toys from Boeing or Airbus using our money from Ex-Imp bank. Don't cry about PS from JFK, focus on what's important.
Very well said
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Old 06-18-2015 | 08:07 AM
  #34  
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Originally Posted by El Guapo
I left them out because the amount of O & D traffic at ATL/DTW/MSP is a joke compared to ORD/NYC/SFO. Delta has a hub in LGA and so does AA, there is no reason to have a major presence there for us except to supply some key markets. You really think it would make sense for us to put widebodies in ATL/DTW/MSP? Please. And btw Delta and AA have both pulled out of SFO so much that neither serves 1 non hub city anymore, not 1.
No to ATL/DTW/MSP, we could not compete in those markets. Delta doesn't need SFO as a hub airport when they have SEA. Delta/SW chased us out of SEA and American is doing a good job along with SW in running us out of LAX. It's good that AA/DL/SW is kinda holding to capacity restraints or we could see a lot of lost jobs and many of our guys on the street.
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Old 06-18-2015 | 08:18 AM
  #35  
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Originally Posted by jetlink
I have flown on PS from JFK, on L-UAL old and new UA configuration, but I also have flown on DAL 1st class and JB A321 Mint. JB Mint was by far more superior service when it comes to quality of both seat and customer service.
But the question is not how comfy the seat is or how the plane looks like, the question is $$$. If the data shows, that we are loosing money, despite our improved seat configuration, we need to make changes. Get new customer service (ie.FA - well that is out of the question, we have to wait till L-UAL FA die off) charge more $ for the service, or shift service to more profitable routes, were JB does it all the time.
Just the same way I feel about B737; it's a total junk from 60s, noisy, small flight deck, not design for oceanic or transcon flights, but as long as UA makes money and pilots are employed making good money, who gives a $hit. It's time you guys drop the melancholy of old unprofitable L-UAL flying, move on and focus on the future, or just simply retire. I wouldn't worry about what DAL is doing, because I don't work for DAL, and as long as we both don't get in each other ways, and don't fight for each others pax, we are doing OK. I think the big three finally figured it out, that stilling each others flip-flops and shorts is not the way to do business. Self regulate, capacity discipline, and stay from each other network is the way to go. Now lets keep UAE sand box d1p$hits away from my playground, and don't let them use our toys from Boeing or Airbus using our money from Ex-Imp bank. Don't cry about PS from JFK, focus on what's important.

JetBlue Mint: Flight Review: JetBlue Mint New York (JFK)- Los AngelesThe Points Guy
https://www.youtube.com/watch?v=etqBdh8JjC4
Poor taste there slick. The ankle-bitting from your side is very telling.
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Old 06-18-2015 | 08:22 AM
  #36  
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Originally Posted by AllenAllert
No to ATL/DTW/MSP, we could not compete in those markets. Delta doesn't need SFO as a hub airport when they have SEA. Delta/SW chased us out of SEA and American is doing a good job along with SW in running us out of LAX. It's good that AA/DL/SW is kinda holding to capacity restraints or we could see a lot of lost jobs and many of our guys on the street.
Again, the big three stay from each other's turfs, we have SFO, EWR, and IAH, you don't see them in those hubs overtaking us any time soon. We don't get in each other's way anymore. Stop worrying about what other 2 are doing, we all doing just fine. Focus on international competition form UAE.
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Old 06-18-2015 | 08:52 AM
  #37  
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Originally Posted by AllenAllert
Poor taste there slick. The ankle-bitting from your side is very telling.
The hard truth is Staller, he's right. And there is plenty of evidence to allow L-UAL to be interchangable with L-CAL in that quote. Far too many cat ranchers that could give two sheets about customer service on both sides. Thankfully they took away the hat from the Purser...
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Old 06-18-2015 | 09:06 AM
  #38  
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Originally Posted by jetlink
Again, the big three stay from each other's turfs, we have SFO, EWR, and IAH, you don't see them in those hubs overtaking us any time soon. We don't get in each other's way anymore. Stop worrying about what other 2 are doing, we all doing just fine. Focus on international competition form UAE.
Short sighted to discount AA/DL and SW. Like I said, as long as everybody holds to capacity restraints everybody is ok. As soon as the economy turns south or somebody breaks capacity restrains and adds seats we are the loser. The only reason New UAL is doing ok is because of the restraints. I'd be surprised if DL/AA/SW thinks of UA as a competitor.

Your focus on UAE is almost laughable considering we're still trying to get our house in order from the merger. You think we have DL/AA/SW locked-up with our "no plan" plan and it's time to mount a frontal charge on the UAE!

Last edited by AllenAllert; 06-18-2015 at 09:48 AM.
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Old 06-18-2015 | 09:12 AM
  #39  
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Originally Posted by intrepidcv11
The hard truth is Staller, he's right. And there is plenty of evidence to allow L-UAL to be interchangable with L-CAL in that quote. Far too many cat ranchers that could give two sheets about customer service on both sides. Thankfully they took away the hat from the Purser...
I don't know your Staller but if he's one that won't standby and listen to a fellow employee attack other employee groups without justification then I'm on his side. You expect to be respected and yet you don't extend the same courtesy. Where do they get you guys?
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Old 06-18-2015 | 12:44 PM
  #40  
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Originally Posted by El Guapo
Very well said
Ditto... Until we get some major CS improvements and attitude changes in the cabin and at the gate the premium pax won't come back... Not to mention better a reliability in our aircraft.
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