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Old 07-07-2021 | 07:32 AM
  #141  
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Originally Posted by Happyflyer
I was just commenting on the flight cancelation news cycle. Canceling for too much work, is better than not having enough work.

I guess we have already taken for granite that the Cares3 money runs out in September and there will be enough work to keep things going without Cares4.

I am not drinking the KoolAid and Doug has gotten complacent over the last 5 years. He’s capable of leading this company just like the gate agents are capable of being nice and polite.
except one fairly valuable point that you’re missing. You just ****ed off a bunch of passengers for cancelling that will probably avoid flying AA again.

Yes, almost all airlines overbook. AA seems to be the worst for it.
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Old 07-07-2021 | 07:41 AM
  #142  
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Originally Posted by havick206
except one fairly valuable point that you’re missing. You just ****ed off a bunch of passengers for cancelling that will probably avoid flying AA again.

Yes, almost all airlines overbook. AA seems to be the worst for it.
Until AA is a dollar cheaper. Stats don’t lie. Also I believe jet blue doesn’t overbook, or at least didnt used to
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Old 07-07-2021 | 07:53 AM
  #143  
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Originally Posted by havick206
except one fairly valuable point that you’re missing. You just ****ed off a bunch of passengers for cancelling that will probably avoid flying AA again.

Yes, almost all airlines overbook. AA seems to be the worst for it.
It all comes down to the fact that they run this place based off nothing but numbers. “We can save x million a year by only having one agent per flight!”. They never ask themselves if it actually makes sense, but it looks good on paper. They’d “metric” themself out of business if they could.
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Old 07-07-2021 | 08:06 AM
  #144  
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Originally Posted by havick206
except one fairly valuable point that you’re missing. You just ****ed off a bunch of passengers for cancelling that will probably avoid flying AA again.

Yes, almost all airlines overbook. AA seems to be the worst for it.
yes they’ll book away to SWA who has been cancelling twice as many flights as AA for over a week now.
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Old 07-07-2021 | 08:54 AM
  #145  
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Originally Posted by sanicom3205
It all comes down to the fact that they run this place based off nothing but numbers. “We can save x million a year by only having one agent per flight!”. They never ask themselves if it actually makes sense, but it looks good on paper. They’d “metric” themself out of business if they could.
Apparently UAL and DAL have had one gate agent for years. Not excusing AAL management’s incompetence, nor necessarily disagreeing with you, just saying there is a precedent. The root cause of AAL’s issues is entirely on incompetent management. New management would turn things around quickly- just look at UAL pre and post-Smisek, NW/DAL pre and post-Anderson, etc.
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Old 07-07-2021 | 09:07 AM
  #146  
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Originally Posted by thrust
Apparently UAL and DAL have had one gate agent for years. Not excusing AAL management’s incompetence, nor necessarily disagreeing with you, just saying there is a precedent. The root cause of AAL’s issues is entirely on incompetent management. New management would turn things around quickly- just look at UAL pre and post-Smisek, NW/DAL pre and post-Anderson, etc.
Yeah, a focus on customer service would go a long way.
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Old 07-07-2021 | 10:44 PM
  #147  
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Originally Posted by El Peso
yes they’ll book away to SWA who has been cancelling twice as many flights as AA for over a week now.
The numbers look pretty similar for June.

https://abcnews.go.com/Politics/sout...ry?id=78629900
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Old 07-08-2021 | 07:33 AM
  #148  
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Originally Posted by Thrust Hold
The numbers look pretty similar for June.

https://abcnews.go.com/Politics/sout...ry?id=78629900
Yesterday’s cancellation AA=50, SWA=180. Been trending that was for over a week, like I said.
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Old 07-10-2021 | 05:57 PM
  #149  
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Originally Posted by thrust
Apparently UAL and DAL have had one gate agent for years. Not excusing AAL management’s incompetence, nor necessarily disagreeing with you, just saying there is a precedent. The root cause of AAL’s issues is entirely on incompetent management. New management would turn things around quickly- just look at UAL pre and post-Smisek, NW/DAL pre and post-Anderson, etc.
Makes a difference if the one agent wasn't a legacy US/AA hAAte agent.

Just like you say. UAL sucked before, so did Delta. New management changed that quick.
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Old 07-10-2021 | 09:02 PM
  #150  
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Originally Posted by dera
Makes a difference if the one agent wasn't a legacy US/AA hAAte agent.

Just like you say. UAL sucked before, so did Delta. New management changed that quick.
Middle management at AA is predominantly still legacy AA. They are the backbone of the suckiness. Clipboards and vests? Yup
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