yes. This is the problem. It goes back to their decision to retire the 767 and A-330. They don’t have the lift to capitalize on where the money is. They bet… and bet wrong.

 

What did the jumpseat and professional standards committees say when you submitted your debrief? They’ll at least force the agent’s supervisor to educate the agent. There are rumors that a DFW agent was fired for repeatedly violating the pilot’s (and FA’s) contract for various deadheading violations (improperly running the priority list, not allowing pre boarding, making stuff up about deadheading in uniform, etc). You did the debrief, right?

We’ve been positive space to/from training for at least a decade. How “recently” are you talking about?

 

Oh, ha ha. Well, no; no RBF. That doesn’t get you far with a mainline agent. Doesn’t get you far anywhere, obviously. Our interaction wasn’t contentious at all. I was just very surprised when she loaded up a row in an extremely empty plane.

 

Then why are our customer satisfaction scores so much lower than Delta and United?

Why are people paying more to fly on them on the same routes than they are to fly on us? Same seat, same airplane type, same route, and yet we still can’t charge as much.

 

Nobody takes responsibility around here. It’s all about blaming someone else. Management does it, employees do it. It’s sad

Things will never change as long as nobody takes accountability for the things they can control

 

Probably the experience. CSA, App, IFE, Crew, On-time performance, etc.

 

We absolutely have an impact on crew & on time performance. The same people shutting off APUs in 100° heat or sitting 10 feet from the gate refusing to call ops for wing walkers, are the ones *****ing about how poorly the company treats customers.

You can either do your part and demand better from the rest of the company, or keep up the miserable IDGAF attitude. But not both.

 

No debrief. Why bother? I just roll my eyes and take the hurt. When you have been here as long as me you just give up. I have been left behind two times recently for weight restrictions. One to work and one to home. One Captain was clueless and the other just was a jerk. Both 737. Nothing surprises me. The negotiating team really effed up the new weight restriction wording. It’s confusing. I just call dispatch and say fill it up. I will figure it out.

The getting bumped was 10 years ago I’m still mad. Finished training at 11am. First flight cancelled. Second flight check airman bumped me with seniority. Last flight of night is weight restricted. I talk to the Captain and hint that the weather is good at destination. No help. Call Chief pilot on duty to see if he can get me on. No. Made it on due to miss connects. Only took me 13 hours to make it home. Per diem baby.

 

No one is shutting off APUs in 100° heat.

BTW I've gotten on more than one Delta jet with either an inop APU and almost no ground air cooling or inadequate ground air and the APU was turned on 10 mins prior to push.

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I'm pro-Isom but honestly I'm just tired of the excuses. Every quarter it's some reason for massively underperforming. UA dropped $2b in cash on new jets last quarter. No financing. Insane.

AA is a follower not a leader. Well, post merger. Pre-merger, they definitely were setting AA up for higher end experience. IFE, color coordinated (and premium) uniforms and cabin interiors, 321T experience, better meals, etc. Turns out, the previous management was actually ahead of the eight ball. Who knew.

It seems our business plan is "just do enough to not be too terrible".

UA went from Dr Dao and breaking guitars to a juggernaut seemingly overnight.

 

Tom Horton should have won.
Nothing good has ever come out of America West. It's an airline that should have folded in the 90s