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Old 07-24-2025 | 08:19 AM
  #21  
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Originally Posted by Fichael80
I was PS about 6 round trips between DFW and PHX during my upgrade this spring and flew in first class the majority of the time and always exit row seats the rest. No issues with gate agents or flight attendants. Perhaps your RBF was the issue from your experience 5 years ago?
This is because the seat assignment process is automated if you properly import the PNR on travelnet and check in. Cutting the gate agent out of the loop has dramatically improved deadheading.

Are all gate agents anti-pilot? No, I've received some very nice service when non-revving. I've of course found some real duds as well.

Is single engine taxi to the gate going to save the airline from incompetent management? No, but it wouldn't hurt. Hopefully as the bitter old guard retires this behavior will change. However it's entirely possible that during the next downturn management creates an entire new generation of bitter captains and perpetuates the cycle. We'll see.
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Old 07-24-2025 | 08:20 AM
  #22  
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Originally Posted by Fichael80
I was PS about 6 round trips between DFW and PHX during my upgrade this spring and flew in first class the majority of the time and always exit row seats the rest. No issues with gate agents or flight attendants. Perhaps your RBF was the issue from your experience 5 years ago?
Not sure what RBF is - not at AA. And I didn’t mean to imply that that one experience is the norm; it certainly isn’t. Only meant that I firmly believe that level of IDGAF has an effect on the bottom line. It comes from every workgroup at every airline - very rarely, thankfully. But the few times I’ve experienced it, it really is frustrating. Not so much on a personal level, but more in the aspect that that’s what our customers experience.
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Old 07-24-2025 | 08:24 AM
  #23  
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Originally Posted by 60av8tor
Not sure what RBF is - not at AA. And I didn’t mean to imply that that one experience is the norm; it certainly isn’t. Only meant that I firmly believe that level of IDGAF has an effect on the bottom line. It comes from every workgroup at every airline - very rarely, thankfully. But the few times I’ve experienced it, it really is frustrating. Not so much on a personal level, but more in the aspect that that’s what our customers experience.
The IDGAF attitude really drags us all down. It's not just the "old guard" either. Half our flight attendants have a freaky level of comfort being unprofessional in front of passengers. Half our gate agents seem annoyed when approached by customers to ask a simple question. And don't even get me started about pilots bragging about how bad the airline is over the PA. We all need to step up and stop accepting this kind of behavior as normal.
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Old 07-24-2025 | 08:53 AM
  #24  
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Originally Posted by C17man
Brutal reading these posts. Systemic culture issues can absolutely cripple a work group….probably reflects on quarterly rev as well.

Would a swap to ALPA help the culture/contract problem?
No.
American has a sickness.
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Old 07-24-2025 | 10:24 AM
  #25  
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Originally Posted by Varks
Another quarter getting spanked by the competition. Made money but $750 million or so less than the Delta and United. Also probably little to NO profit for the year. How long can this management keep their jobs?
As Robert said, we are heavily weighted on domestic capacity. Domestic capacity has been weak year to date for the entire industry. We’re lucky to be profiting $750 million this quarter with the current management “strategy”—nobody has better domestic CASM numbers than American though! Hey, without being the best at making money domestically we’d be f*cked.

86% of DAL/UAL profits originated from premium/international travel. American has spent years retreating from capturing that market share.

Reading that crap about APU usage is hilarious though. Yeah, that’s why our profits are lower than the competition…
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Old 07-24-2025 | 10:30 AM
  #26  
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Originally Posted by WiFly
The IDGAF attitude really drags us all down. It's not just the "old guard" either. Half our flight attendants have a freaky level of comfort being unprofessional in front of passengers. Half our gate agents seem annoyed when approached by customers to ask a simple question. And don't even get me started about pilots bragging about how bad the airline is over the PA. We all need to step up and stop accepting this kind of behavior as normal.
Here we go with your BS again. I’ve been here long enough and flown around the system enough to know how full of sh*t you are with this hypothesis.
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Old 07-24-2025 | 10:34 AM
  #27  
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Originally Posted by RippinClapBombs
As Robert said, we are heavily weighted on domestic capacity. Domestic capacity has been weak year to date for the entire industry. We’re lucky to be profiting $750 million this quarter with the current management “strategy”—nobody has better domestic CASM numbers than American though! Hey, without being the best at making money domestically we’d be f*cked.

86% of DAL/UAL profits originated from premium/international travel. American has spent years retreating from capturing that market share.

Reading that crap about APU usage is hilarious though. Yeah, that’s why our profits are lower than the competition…
we need new management. Simple.
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Old 07-24-2025 | 11:47 AM
  #28  
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Originally Posted by FutureMajor8
we need new management. Simple.
I volunteer
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Old 07-24-2025 | 11:58 AM
  #29  
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Originally Posted by RippinClapBombs
Here we go with your BS again. I’ve been here long enough and flown around the system enough to know how full of sh*t you are with this hypothesis.
Completely agree. That negative culture nonsense is 180 degrees out from my experience in both seats. Of course there are exceptions.
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Old 07-24-2025 | 12:11 PM
  #30  
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Originally Posted by 60av8tor
Not sure what RBF is - not at AA. And I didn’t mean to imply that that one experience is the norm; it certainly isn’t. Only meant that I firmly believe that level of IDGAF has an effect on the bottom line. It comes from every workgroup at every airline - very rarely, thankfully. But the few times I’ve experienced it, it really is frustrating. Not so much on a personal level, but more in the aspect that that’s what our customers experience.
I think he meant RBF=Resting B**** Face
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