UPS 1354 CVR Transcript
#81
Gets Weekends Off
Joined: Dec 2007
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#82
Gets Weekends Off
Joined: Aug 2007
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From: protecting my license until I get the next job.
WOW. I just watched the hearing with the "technical panel" in reference to dispatchers, dispatch software (LIDO), and ACARs system for UPS. The dispatch process really received a harsh review of procedures.
The was an issue regarding an FAR (don't remember which) that require the dispatchers to notify the flight crew of any information that is deemed critical or necessary for flight operations. One of the UPS reps was asked if he were aware of this, he said "yes."
The was an issue regarding an FAR (don't remember which) that require the dispatchers to notify the flight crew of any information that is deemed critical or necessary for flight operations. One of the UPS reps was asked if he were aware of this, he said "yes."
In 2011, UPS asked LIDO to leave out remarks on METARs inserted by human observations which are included at the end of automated METAR observations. Those remarks were pulled from the flight releases and ACARs ATIS requests. No NOTAM or Read File was given to alert the crews that this was done.
One person testified that according to the FOM, pilots are supposed to use ATIS in order to get the current weather (he did not elaborate if he meant ACARs ATIS or actually listening to the ATIS to hear if there were any pertinent remarks). I assume he meant listening to ATIS. But in further testimony, someone testified that the information was not on ATIS.
Nobody could speak to how or when LIDO charts or the LIDO flight planning software were certified.
Nobody could speak to how or when LIDO charts or the LIDO flight planning software were certified.
UPS does not use LIDO charts. The LIDO flight planning software was certified by the FAA, or it would not be in use. Some one certified it, and Op SPEC approved it. PM me if you want an user opinion.
The dispatcher dispatched the flight to Birmingham using the RNAV18 approach because the dispatcher saw the NOTAM about the LOC18 approach NA at night note. The dispatcher didn't notify the crew about the LOC18 NA at night because he felt, according to Jeff Chestnut, that he would be "talking down to the crew." However, during a line of questioning about what type of information would be useful to notify the crew, the UPS rep thought having a single runway with only a single applicable approach with a forecast ceiling of OVC004 would not be information required to be given to the crew.
So, as a crew member, you see something that concerns you, call me. We'll talk through it and work out a plan. Otherwise, I have to work on the premise that you have read and understand the information provided and agree the flight can be operated safe and legally as planned. The dispatching to an airport with ceiling below DA is almost a daily occurrence. Hell, even dispatching to another airport when your "destination" is below mins is "normal" and accepted. For example, you want the plane n KSAN, but forecast is below mins, so you dispatch to KONT via a routing over KSAN.... in case the METAR is above mins. There have been ASAPs filed over this procedure, and the FAA essentially washed their hands of it and said if that's what you wanna do.. then OK.
In the end, from our perspective, the crews are expected to shoot an approach to mins (given they have required vis at the FAF) and break off if unable to see visual cues to continue. The culture of "get there-itus" is highly prevalent, on everyone's part. The company wants the boxes there. The crew wants to get where they want to be, and a diversion almost always means a duty day extension and the questioning. The dispatchers want everything to run smooth... diversion is extra workload and will lead to "why?"! Given the alternative of CFIT... I'll take a "why?" interrogation any day.
Also, they were questioned about what issues or if there was a process about how dispatchers would consider or determine to delay a flight. The UPS rep said that there was no official process that it is generally up to the dispatcher to determine if he/she should delay the flight. However, he pointed out that they were given enough fuel for an alternate into Atlanta which could be used to hold, loiter, or divert.
The panel was also asked about FedEx and if UPS had a real time risk management alert system or monitoring system. A FedEx jet was behind the UPS jet but elected to delay for the opening of the main runway. They were asked how you relay something of that nature (runway opening) to the crew. The UPS rep said that it would be relayed via a NOTAM, said that he thought it was up to the comfort level of the crew if they should delay. He also said that UPS has no real time risk monitoring system. He was asked about "FedEx has a note that says Runway 18 is a CFIT Moderate runway. What does that mean to you?" He fumbled and mumbled and when asked if UPS had some type of rating or scale he responded with "the dispatcher does."
From my olden days as a Fedx ramp agent, I saw a lot of releases. And eventually, learned to read them. KBHM at one time was a FAA Special airport (for CFIT and terrain issues if I recall correctly) and was removed for the list. Prior to the removal from the FAA list, there was a note to crews to review the Jepp briefing pages. Since the removal, the note has been removed.
I did find the questioning ref the "risk management alert system" interesting. No air carrier I've worked for ha implemented a system like that. It was again, up to the dispatcher and captain. Both had to be in agreement. Personally, I have a "mom" scale.... would I be comfortable putting my mother on the flight as I have it planned. If the answer is no, the something must be changed. As a non-FedEx dispatcher, I have no idea what a note on a FedEx release means. A "moderate CFIT" means what?? Is there an "extreme CFIT"? Does that note require a special procedure as delineated in a manual?? Seems like a pointless question.
I just thought the entire line of questioning was interesting and eye opening for both dispatchers and pilots. I guess my point is, it seems they were legal, but were they safe? I'm not condemning the crew. I just think the system failed them, on many levels and this is just one ... contrary to a post provided by someone else earlier in this thread. I'm not posting this to ruffle feathers or to start a purple versus brown or anything else type of fight. I just hope we as professionals can solve these challenges so that this never ever happens again. We owe it to ourselves, our families, and our customers might they be passengers or shippers.
If given the same set of information, I can't say I would have done anything different from a dispatcher point of view. Was the flight released legally?? Yes. Was it released safely?? Yes.
i have never considered an approach to mins and the possible missed procedure to be an unsafe situation. That's my opinion.
I would also like to state, as above, I'm not trying to ruffle feathers or place blame. But there's a difference or perspective from where we are to where the crews are. That's why we get the opportunity to go fly and observe. Unfortunately, there is not a reciprocal requirement for pilots. I feel it would be beneficial for both groups. I have always looked on cockpit rides as a learning experience, whether required or just hitching a ride. Unfortunately, the rules we work under are written in blood, and I'm hopeful that positive change will come form this investigation. I know we have room for improvement in processes and equipment.
Amazing coincidence huh? It's actually added to the ACARS METARS. The ATIS comes from the airports (that have digital ATIS). I'll keep my opinions to myself on the issue except for this it was not well received and there's lots of space for us (the dispatch group) to be hanged.
#83
The last US airline crash of Colgan had a PIC with an extremely checkered history. This UPS case had trouble with the PIC as well. Once hired failed 3 recurrent home study consecutively April-Sept-April. After 10 yrs as a FO couldn't pass through 757 upgrade and went back to FO. Two yrs later tried the same thing and again couldn't finish and went back to FO. Failed day 3 of a AQP session as well in the 17th year of FO.
#84
It is true if UPS FMS is like FedExs it will capture the vnav path as long as you do not get ALT first.
#85
Deespatcher,
Can you say how many flights a dispatcher handles per shift? The number stated during the hearing was considerably lower than the number that I've heard. Obviously that's a function of cutting back on beans, much like LIDO. PM if you prefer.
Thanks,
ZFO
Can you say how many flights a dispatcher handles per shift? The number stated during the hearing was considerably lower than the number that I've heard. Obviously that's a function of cutting back on beans, much like LIDO. PM if you prefer.
Thanks,
ZFO
#86
Gets Weekends Off
Joined: Dec 2013
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From: FedEx A-300 Captain
#88
Deespatcher,
Thanks for the insight into your world. You stated how on many occasions you get a call from the pilot, inflight, concerning a NOTAM. If its any help to you I can give you a little insight into whats going on at 0430 on my side (Pilot) usually set my alarm to wake up about 1+15 prior to departure. I TRY to sleep during the sort so I don't pass out while flying! (Due to the fatigue inducing, Do more with less, schedules) After getting the 26 page package it takes about 10 minutes to go over all the major info, and I'll look at the NOTAMS for a few minutes. If there's an MEL all bets are off because now I have to look it up, figure out any restrictions affecting the flight and this can easily take 15 minutes. There is not enough time to read 26 pages, and if someone can do this he has my respect. Once airborne I like to try to read deeper into the NOTAMS to see if there is any minor "gotcha's" at my destination. If I do find something, You may get an ACARS asking for clarification etc. I Don't think I'm in the minority here. If all goes well,No MEL's, we get to the Jet with enough time to pre-flight, brief, and depart. In the Air Force our "packages" are alot less pages and we usually have plenty of time to read it all. I'm always amazed at how much paperwork is generated for a 45 min flight at UPS, Yet I can fly 18 hrs to Afghanistan with an air refueling enroute and the package is 6 pages! Me thinks there are lawyers involved somewhere here?
Thanks for the insight into your world. You stated how on many occasions you get a call from the pilot, inflight, concerning a NOTAM. If its any help to you I can give you a little insight into whats going on at 0430 on my side (Pilot) usually set my alarm to wake up about 1+15 prior to departure. I TRY to sleep during the sort so I don't pass out while flying! (Due to the fatigue inducing, Do more with less, schedules) After getting the 26 page package it takes about 10 minutes to go over all the major info, and I'll look at the NOTAMS for a few minutes. If there's an MEL all bets are off because now I have to look it up, figure out any restrictions affecting the flight and this can easily take 15 minutes. There is not enough time to read 26 pages, and if someone can do this he has my respect. Once airborne I like to try to read deeper into the NOTAMS to see if there is any minor "gotcha's" at my destination. If I do find something, You may get an ACARS asking for clarification etc. I Don't think I'm in the minority here. If all goes well,No MEL's, we get to the Jet with enough time to pre-flight, brief, and depart. In the Air Force our "packages" are alot less pages and we usually have plenty of time to read it all. I'm always amazed at how much paperwork is generated for a 45 min flight at UPS, Yet I can fly 18 hrs to Afghanistan with an air refueling enroute and the package is 6 pages! Me thinks there are lawyers involved somewhere here?
#89
Gets Weekends Off
Joined: Feb 2007
Posts: 3,045
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From: FO
While not at UPS, you don't capture the MDA if you are using a method called "Constant Angle Non-Precision Approach" or CANPA. No dive and drive method...though we still have that option in the AOM, but it is used rarely.
For Canpa You used a Derived Decision Altitude "DDA" and for our A/C it is MDA +50'.
We then descend in FPA or VS as figured out prior to the approach to fly a constant angle form the FAF to the runway threshold +50'. AT DDA if the runway isn't in sight a go around is flown, with no level off at MDA and more like an ILS.
DDA is set into the altitude alerter until the descent from the FAF to DDA is started. At that point the Missed Approach altitude is set in the alerter.
The final part of the approach is completed much like a precision approach.
For Canpa You used a Derived Decision Altitude "DDA" and for our A/C it is MDA +50'.
We then descend in FPA or VS as figured out prior to the approach to fly a constant angle form the FAF to the runway threshold +50'. AT DDA if the runway isn't in sight a go around is flown, with no level off at MDA and more like an ILS.
DDA is set into the altitude alerter until the descent from the FAF to DDA is started. At that point the Missed Approach altitude is set in the alerter.
The final part of the approach is completed much like a precision approach.
#90
Gets Weekends Off
Joined: Nov 2006
Posts: 8,047
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From: 767 FO
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