Marriott goes Cheap!!!

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05-30-2015 | 09:24 AM

#61

Rainbows

Gets Weekends Off

Joined: Mar 2015

Posts: 815

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From: Low paid Airbus gear slinger

Quote:

Originally Posted by slopensoar

Spoke with both the Rewards Desk and Customer Care today after noticing that some of the previously credited points were removed from my account. Their story is that the "terms" have never allowed credit for "TVL" rates, but everyone (including the computer system) had allowed it for years. Sometime in the last year, Corporate decided to update the computer programming and enforce the existing policy (without notice or explanation).

For nearly six months, I was told that all of my missing stays would be fixed (including TVL stays). I continued to book stays with that rate only to be told the opposite now. More than the points, I'm very disappointed in how Marriott has chosen to handle all of this.

They have received significant feedback in the last few months and are aware of the grumblings online. I was encouraged to submit my concerns via email:

[email protected]

There are times when I miss the corporate days, but it was things like this that make me glad I got out of it.

05-30-2015 | 02:57 PM

#62

ThreeGreens

Done

Joined: Feb 2006

Posts: 190

Likes: 0

So, I am a little confused. Does this apply to the "FBO rates" that we get when booking a room though them? If you get a room using the discounted rate..you no longer get any points?

05-30-2015 | 06:24 PM

#63

RI830

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Joined: Mar 2011

Posts: 1,884

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From: Left seat on a kite

Quote:

Originally Posted by ThreeGreens

So, I am a little confused. Does this apply to the "FBO rates" that we get when booking a room though them? If you get a room using the discounted rate..you no longer get any points?

The "FBO Rates" are locally negotiated rates and will count for your nights and points.

05-31-2015 | 12:12 PM

#64

Captain Quint

Clean side up

Joined: Jul 2012

Posts: 60

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From: Forked tail doctor killer, lawyers too.

I think.... I think, if you buy anything like a drink or a burger you'll get credit for the stay. As long as you have one charge that is not the room and room tax.

05-31-2015 | 06:14 PM

#65

RI830

Gets Weekends Off

Joined: Mar 2011

Posts: 1,884

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From: Left seat on a kite

Quote:

Originally Posted by Captain Quint

I think.... I think, if you buy anything like a drink or a burger you'll get credit for the stay. As long as you have one charge that is not the room and room tax.

I will test this theory!! Will report back.

05-31-2015 | 06:43 PM

#66

mojo6911

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Joined: Dec 2007

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I don't use any coupon codes. I fly an entry-level turboprop, and the hotel cost is usually less than the GPU and overnight fee. I am a good steward of company money, but I have never been in a situation where I had to use one of these. I pretty much stick to Marriott properties, then Hilton as a last resort. The only time I slummed it was when I flew freight and had to stay in some Comfort and Sleep Inns, due to company restrictions.

07-18-2015 | 03:48 PM

#67

SayAlt

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Joined: Oct 2014

Posts: 1,537

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From: Downward-Facing Dog Pose

Quote:

Originally Posted by SayAlt

Hmmmmmm. Might be about time to sell this one...

This was a prescient call. If you hurry, there's still time to get out at a decent price.

09-03-2015 | 03:13 AM

#68

SayAlt

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Joined: Oct 2014

Posts: 1,537

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From: Downward-Facing Dog Pose

Did you get out?? Hindsight made this one a no-brainer from both a fundamental and technical trading standpoint. Traders would have gone short and made $$.