Originally Posted by SabreDriver (Post 3635871)

How it should work is:

CS initiates coverage, that process runs through all the steps on the ladder…. If at any time they (CS) abandon the coverage ladder and use reroute or IA to cover the flight, so be it. But, the ARCOS coverage should continue, and the first pilot to accept the trip (that was already covered) gets pay protection. Not just the senior pilot, but the senior pilot who actually accepted/acknowledges the trip via ARCOS. I think that would generate some much needed transparency in the trip coverage.

Maybe it’s time for some union representatives to sit in crew scheduling and observe, perhaps abandoning the coverage ladder should require union notification and concurrence…in real time. There’s no telling how much $ we could capture, that currently takes months to recover.

Originally Posted by Ar Pilot (Post 3635973)

We currently have a Scheduling Rep who sits over with CS and puts out fires left and right. Typically there during normal business hours during the work week.

Originally Posted by notEnuf (Post 3637659)

What is the phone number that IA calls are coming from? I want to preemptively block this for the summer. PM if necessary.

Originally Posted by notEnuf (Post 3637659)

What is the phone number that IA calls are coming from? I want to preemptively block this for the summer. PM if necessary.

Originally Posted by Buck Rogers (Post 3637665)

Why? Just say, "Hello"...."May I ask who's calling?"...."Sorry he's not here, can I take a message?"

Easy peasy!

Originally Posted by Gspeed (Post 3637660)

It’s the normal crew scheduling number.

Originally Posted by Tropical (Post 3637667)

They're usually from the automated VRU. Nobody to talk to.

Originally Posted by Buck Rogers (Post 3637672)

So...then what's the problem? You are not gonna have to go fly if you don't want to . How do you handle a call that says, "spam risk"? Seems analogous to me.