sailingfun

You should see what was on a SEA flight attendant Facebook page. Some of it beyond nasty and even threatening. When I tried to copy one individual's name to insure he never works a flight I am flying the flight attendant closed the page before I could get it. Let's just say that Fing Pilots was the nicest thing said!

Hank Kingsley

I believe a history of "profit sharing" flyer would be appropriate at this time. Dalpa?

GogglesPisano

The latest guidance (per one of the half-dozen newsletters we get -- I forget which) is to see if there are any DeltaEconomyComfort+ (whatever it's called this month) seats by looking on Travelnet under Company Business -- but not booking it. If there are no seats available on that page, neither PSC or CS will be able to book you one.

MikeF16

The PSC isn't always available. The seat is a perishable asset, once you end up in 45B on a 737-900 transcon instead of comfort+ (or whatever delta is calling it this week) the damage is done. Our contract gives us the right to that seat, but once it is stolen from us there's no mechanic to be compensated for our loss. That being the case, CS needs to be properly educated to do their job when the PSC can't mop up after them.

But in the case I'm referring to, CS was unable or unwilling to book a seat which the PSC was able to book just a few minutes later. How I went about figuring out what was available is irrelevant -- in the real world those seats were open and available. The plane flew with empty comfort+ seats after CS swore up and down they were 100% sold.

sailingfun

I don't know the flight or specifics. It's quite possible and in fact almost normal to have comfort plus seats show up in the 90 to 30 minute prior range. The first thing you have to do as mentioned is look at the bookings in travelnet. That's the only place to accurately tell if seats are available since the seats may have been purchased but not assigned. In the 90 to 60 minutes prior range the system will start upgrading comfort passengers to first if available. In the 60 to 15 minutes prior to departure the system starts removing no shows and miss connects which can result in more comfort seats or indirectly as passengers are upgraded to first.
Regardless you would have been upgraded at the gate. In addition there are instructions out on how to accomplish the upgrades. If this was a front end deviation you can do it yourself via company business and a cancel and rebook. If it was mid rotation or back end then your first call is supposed to be to the PSC not CS. CS is to be used only if the PSC is closed.
A entirely new system automating all of this should come online this quarter and everything we discussed goes away.

MikeF16

I can't wait! My bottom-line point is Mom and Dad should have the same answer. The PSC and CS should tell me the exact same thing when one is called directly after the other. The person from the PSC should not say to me: (and this is nearly a direct quote) 'I used to be a supervisor over there, they should know better. Who the heck did you talk with in CS, the flight is wide open' The person at the PSC was genuinely disgusted with CS's performance.

In regard to who I called 1st, I only bring this up since it's been mentioned twice, this is a gripe about seating and not IT. I did call the PSC 1st, but Delta IT got the best of me. Instead of the usual message where they state their names, the hours of the PSC, and that they'll pick up in the order received, the phone just rang. And rang. And rang. After 5 minutes I hung up the phone and called CS, assuming that since I was calling on a weekend the PSC was closed. After the failure with CS I figured it wouldn't cost me anything to try the PSC again just in case, and on my 2nd call to them I got the usual message, waited my turn, and was able to speak with somebody.

PermaFo

FWIW This is almost verbatim from a conversation I had with a CS manager/supervisor/whomever in Nov (PSC was closed). TravelNet showed there were 8ish seats open in EC... her explanation was that those 8ish seats show "open" in TN but that can also mean they are "unassigned" to revenue who have already purchased a EC seat... i suppose similar to the "seat request" boarding passes. In any case, prior i hit the "request upgrade" when checking in online... and was upgraded to EC once the herd had thinned out.

MikeF16

I had a day and half bought out on a 4-day trip. For pay purposes, does all that bought-off time turn into credit? My 4 day was originally scheduled to pay 22:41 for block + DH, but due to WX my DH on day 3 overblocked by 2 hours. Does that 2 hour overblock go into the nether because the trip has so much credit from days 1 and 2, or should I be paid that overblock on top of the 22:41 that was originally scheduled?

FL370esq

In the simplest of terms, you get paid the greater of your original rotation or what you actually did. Based on your scenario, you will get the value of the original rotation because of the contractual credit for the first day and a half.

MikeF16

Thanks. That seems reasonable.