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Originally Posted by Check Essential
(Post 891323)
That point of view is now in a moving van on its way to Herndon.
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We're #1, we're #1!!!!!!!!
As the good ol boy Ricky Bobby say's "if you ain't first, your last."
America's Meanest Airlines By Hamooda Shami http://l.yimg.com/a/i/us/tr/meanest/usair.jpg Grad Student 2007 / Flickr More from USNews.comMore from Yahoo! TravelA lot of the time it begins with the airports: dizzying parking garages, overpriced food and a series of long lines have a way of making even the most serene travelers a little bit agitated. And that's even before the airplane leaves the ground. So it's easy to see how poor service from an airline can put the finishing touches on a ruined day -- long check-in lines, flight delays, lost luggage, baggage fees and general rudeness have a way of doing that. Not to mention the scary food (at least it used to be free scary food). Based on the Airline Quality Rating (AQR) Report, which covers 18 domestic carriers, here is a list of the airlines that could stand to do the most work on making their customers happy. The report's conclusions are based on surveys of airline industry experts, with positive and negative values assigned to different elements in airline quality. Several common complaint areas were factored in -- including on-time arrival, mishandled baggage, delays and involuntary denied boardings -- the scores of which were then calculated to produce an overall quality score. We also took a look at a number of other sources, including the American Customer Satisfaction Index and the Air Travel Consumer Reports by the U.S. Department of Transportation. Regional airlines are ranked separately because of their tendency to score lower. Worst Major Airlines 5. US Airways 2009 AQR Score: -1.19 While US Airways improved five percent in passenger satisfaction according to the American Customer Satisfaction Index, they were one of three airlines cited as having the rudest flight attendants and serving the worst food, in a survey conducted by SeatGuru last year. Additionally, US Airways received a below-average score in the J.D. Power 2010 North America Airline Satisfaction Study. Domestic Baggage Fees: 1st Bag: $25 2nd Bag: $35 3rd Bag: $100 Overweight Bags: $50 Extra (51 - 70 lbs) $100 Extra (71 - 100 lbs) Oversized Bags: $100 Extra (larger than 62") 4. American Airlines 2009 AQR Score: -1.25 American Airlines has an Airline Quality Rating (AQR) of -1.25 -- which isn't awful, but where its reputation takes the hardest hit is with its regional airline, American Eagle (more on it later). This year AA has had frequent incidents of mishandled baggage with an average of 4.07 reports per 1,000 passengers, according to the Air Travel Consumer Reports (this is the worst rating among the major airlines in the study). SeatGuru's survey named American Airlines as one of the three airlines that have the rudest flight attendants and the worst food. Domestic Baggage Fees: 1st Bag: $25 2nd Bag: $35 3rd Bag: $100 Overweight Bags: $50 (51 - 70 lbs) $100 (71 - 100 lbs) Oversized Bags: $150 (larger than 62") 3. Alaska Airlines 2009 AQR Score: -1.39 Alaska Airlines has an Airline Quality Rating (AQR) of -1.39, which can be partially attributed to the airline's high number of mishandled baggage reports. According to Air Travel Consumer Reports, the airline averaged 3.98 incidents per 1,000 passengers last year. However, Alaska Airlines did a stellar job when it came to delays, with 88 percent of its flights having on-time arrivals (in the 12-month period ending August 2010). Domestic Baggage Fees: 1st Bag: $20 2nd Bag: $20 3rd Bag: $20 Overweight Bags: $50 (51 - 100 lbs) Oversized Bags: $50 (63 - 80") $75 (81 - 115") 2. United Airlines 2009 AQR Score: -1.43 Now that the merger with Continental Airlines is official, United can turn its attention to improving customer service. United received a score of "about average" in the J.D. Power 2010 North America Airline Satisfaction Study but it placed last in passenger satisfaction in the American Customer Satisfaction Index. According to the SeatGuru survey, United joins American Airlines and US Airways as one of the three worst airlines for meals and rude flight attendants. In addition, the Air Travel Consumer Reports places this airline second in consumer complaints (behind Delta), averaging 1.82 per 100,000 enplanements in 2010. Domestic Baggage Fees: v1st Bag: $25 2nd Bag: $35 3rd Bag: $100 Overweight Bags: $100 (51 - 100 lbs) Oversized Bags: $100 (larger than 62") 1. Delta 2009 AQR Score: -1.73 Delta had the worst AQR among major airlines with a -1.73, and a couple of its regional airlines did even worse (see Comair and Atlantic Southeast below). It also had the largest drop in passenger satisfaction in the American Customer Satisfaction Index. According to the Air Travel Consumer Reports, Delta was number one in delays for major airlines (78 percent of flights arriving on time in the 12-month period ending August 2010) and first in consumer complaints (averaging 2.23 per 100,000 enplanements in 2010). Also, make sure to note Delta's baggage fees below, as they can get quite painful for those hauling heavy and/or large cargo. Domestic Baggage Fees: 1st Bag: $25 ($23 if checked online) 2nd Bag: $35 ($32 if checked online) 3rd Bag: $125 Overweight Bags: $90 (51 - 70 lbs) $175 (71 - 100 lbs) Oversized Bags: $175 (larger than 63 - 80") $300 (larger than 81 - 115") |
Originally Posted by Rather B Fishin
(Post 891373)
As the good ol boy Ricky Bobby say's "if you ain't first, your last."
America's Meanest Airlines By Hamooda Shami http://l.yimg.com/a/i/us/tr/meanest/usair.jpg Grad Student 2007 / Flickr More from USNews.comMore from Yahoo! TravelA lot of the time it begins with the airports: dizzying parking garages, overpriced food and a series of long lines have a way of making even the most serene travelers a little bit agitated. And that's even before the airplane leaves the ground. So it's easy to see how poor service from an airline can put the finishing touches on a ruined day -- long check-in lines, flight delays, lost luggage, baggage fees and general rudeness have a way of doing that. Not to mention the scary food (at least it used to be free scary food). Based on the Airline Quality Rating (AQR) Report, which covers 18 domestic carriers, here is a list of the airlines that could stand to do the most work on making their customers happy. The report's conclusions are based on surveys of airline industry experts, with positive and negative values assigned to different elements in airline quality. Several common complaint areas were factored in -- including on-time arrival, mishandled baggage, delays and involuntary denied boardings -- the scores of which were then calculated to produce an overall quality score. We also took a look at a number of other sources, including the American Customer Satisfaction Index and the Air Travel Consumer Reports by the U.S. Department of Transportation. Regional airlines are ranked separately because of their tendency to score lower. Worst Major Airlines 5. US Airways 2009 AQR Score: -1.19 While US Airways improved five percent in passenger satisfaction according to the American Customer Satisfaction Index, they were one of three airlines cited as having the rudest flight attendants and serving the worst food, in a survey conducted by SeatGuru last year. Additionally, US Airways received a below-average score in the J.D. Power 2010 North America Airline Satisfaction Study. Domestic Baggage Fees: 1st Bag: $25 2nd Bag: $35 3rd Bag: $100 Overweight Bags: $50 Extra (51 - 70 lbs) $100 Extra (71 - 100 lbs) Oversized Bags: $100 Extra (larger than 62") 4. American Airlines 2009 AQR Score: -1.25 American Airlines has an Airline Quality Rating (AQR) of -1.25 -- which isn't awful, but where its reputation takes the hardest hit is with its regional airline, American Eagle (more on it later). This year AA has had frequent incidents of mishandled baggage with an average of 4.07 reports per 1,000 passengers, according to the Air Travel Consumer Reports (this is the worst rating among the major airlines in the study). SeatGuru's survey named American Airlines as one of the three airlines that have the rudest flight attendants and the worst food. Domestic Baggage Fees: 1st Bag: $25 2nd Bag: $35 3rd Bag: $100 Overweight Bags: $50 (51 - 70 lbs) $100 (71 - 100 lbs) Oversized Bags: $150 (larger than 62") 3. Alaska Airlines 2009 AQR Score: -1.39 Alaska Airlines has an Airline Quality Rating (AQR) of -1.39, which can be partially attributed to the airline's high number of mishandled baggage reports. According to Air Travel Consumer Reports, the airline averaged 3.98 incidents per 1,000 passengers last year. However, Alaska Airlines did a stellar job when it came to delays, with 88 percent of its flights having on-time arrivals (in the 12-month period ending August 2010). Domestic Baggage Fees: 1st Bag: $20 2nd Bag: $20 3rd Bag: $20 Overweight Bags: $50 (51 - 100 lbs) Oversized Bags: $50 (63 - 80") $75 (81 - 115") 2. United Airlines 2009 AQR Score: -1.43 Now that the merger with Continental Airlines is official, United can turn its attention to improving customer service. United received a score of "about average" in the J.D. Power 2010 North America Airline Satisfaction Study but it placed last in passenger satisfaction in the American Customer Satisfaction Index. According to the SeatGuru survey, United joins American Airlines and US Airways as one of the three worst airlines for meals and rude flight attendants. In addition, the Air Travel Consumer Reports places this airline second in consumer complaints (behind Delta), averaging 1.82 per 100,000 enplanements in 2010. Domestic Baggage Fees: v1st Bag: $25 2nd Bag: $35 3rd Bag: $100 Overweight Bags: $100 (51 - 100 lbs) Oversized Bags: $100 (larger than 62") 1. Delta 2009 AQR Score: -1.73 Delta had the worst AQR among major airlines with a -1.73, and a couple of its regional airlines did even worse (see Comair and Atlantic Southeast below). It also had the largest drop in passenger satisfaction in the American Customer Satisfaction Index. According to the Air Travel Consumer Reports, Delta was number one in delays for major airlines (78 percent of flights arriving on time in the 12-month period ending August 2010) and first in consumer complaints (averaging 2.23 per 100,000 enplanements in 2010). Also, make sure to note Delta's baggage fees below, as they can get quite painful for those hauling heavy and/or large cargo. Domestic Baggage Fees: 1st Bag: $25 ($23 if checked online) 2nd Bag: $35 ($32 if checked online) 3rd Bag: $125 Overweight Bags: $90 (51 - 70 lbs) $175 (71 - 100 lbs) Oversized Bags: $175 (larger than 63 - 80") $300 (larger than 81 - 115") |
I wonder what those numbers would look like if you exclude the New York operations.
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Originally Posted by Mesabah
(Post 891365)
In this case Slow is 100% right, these numbers shown here are misleading. There is actually a net decrease in regional flying in these numbers. The 2007 numbers exclude pinnacle's 124 CRJ200 jet fleet, which is added in 2008. Note that the 349 should actually have increased to 473, however, 30 aircraft were parked during that period. The number of RJ's continues to decrease at a rapid pace.
How in the heck can they add 94 jets to the fleet between 2007 and 2008 and show lower ASMs? |
Not only that, but Delta has chosen some of the worst regionals possible to outsource to, apparently.
The worst 4 regionals.... 4. SkyWest 3. Comair 2. ASA 1. American Eagle |
Originally Posted by Rather B Fishin
(Post 891373)
As the good ol boy Ricky Bobby say's "if you ain't first, your last."
America's Meanest Airlines Delta had the worst AQR among major airlines with a -1.73, and a couple of its regional airlines did even worse (see Comair and Atlantic Southeast below). It also had the largest drop in passenger satisfaction in the American Customer Satisfaction Index. People bought their ticket from Delta and when ASA screws up, Delta gets the complaint. Gonna be hard to stay in business if we keep pi$$ing off so many of our customers. |
You forget TSH.
DCI is the division that manages all Delta Connection Flying. (Delta Connection Incorporated) This includes all the non-wholly owned carriers ASA's. DCI is a wholly owned subsidrary of Delta Air Lines, and Delta Air Lines the holding company. Go look at DAL's corporate charts. Affiliate carriers are the wholly owned ones. That is currently only Comair. |
DAL has take the above and below wing away from most carriers, created Regional Elite Services in other cities and basically has made DCI ACMI esque. No matter what we do the jets do not carry what they need to, and 25 min hub turns do not work.
We at the mainline are starting to see the same issue with 47 min turns on a 757. It works above wing, but not blow wing. You can turn a 767 quicker with the bins. If one turn goes south during the day the a/c line is late all day. |
Originally Posted by Check Essential
(Post 891380)
I don't know about misleading but that table that Delta published does seem weird.
How in the heck can they add 94 jets to the fleet between 2007 and 2008 and show lower ASMs? Trust me, RA hates regional airlines......Why? His pay and bonuses are not based on regional airline performance as the other employee groups at DAL are. Regional costs are a drag on Delta stock, and thus his pay. Look at the other airlines that are expanding their regionals and you'll likely see that the mainline exec's are tied into their FFD contracts in some way. |
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