Any "Latest & Greatest" about Delta?
Gets Weekends Off
Joined: Jul 2010
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Rapture smapture! Still alive and kickin in the ATL
Yep, if you talk to someone who is a SWA lover they never say they love SWA because they always leave the gate on time. They love SWA because they are treated like people and the employees are nice to them from check-in to getting their bags which fly free. We can push off the gate on time all day long, but when employees treat customers like they are a burden, we will lose every time.
All the company emphasis on getting on-time departures is misplaced. Customers would rather their flight left the gate 3 to 5 mins late than the consistently rude attitude they get from ATL gate agents as well as having their bags lost. I'm always hearing about these two issues from friends who fly. Not that they pushed back 5 mins late.
I agree with you.
However, you have to admit management is trying. Dickson's recent end of week epistle referred to needing a chainsaw to harmonize the operation. I disagree. Delta is trying to fix and manage little pieces when they should be looking at the structural inadequecies of the operation.
As an individual event selling tickets, getting pax to the gate and launching an aircraft is a relatively straightforward operation. Combine that with the ballet or trainwreck that is the size of delta, the trick is to harmonize it all. It is possible, but DAL will not take the necessary steps.
The chief of mx, baggage handlers and gate agents is co-equal to flt ops. Fiefdoms dont play well together like that. There needs to be one chief and beneath that chief, indians.
Six sigma, not management by objective is what needs to be applied...in all areas. The operation could be well and simply run without the crisis de jour management that goes on. For example, you can send me a million emails and letters that tell me how great Attilla is and how it saves the company tons of money. Objectively, I know that is BS.
Our flt ops management team is sooooo much better that what we have had previously and they are moving little pieces in the right direction (due to corporate/ bureaucratic inertia). However, IMO, the whole script needs to be re-written and a good start would be a new corporate wiring diagram.
What happened to Col Angus' thread? I really wanted to see FTBs picture again...laughed til I cried...genius.
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Joined: Dec 2007
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From: DAL 330
All the company emphasis on getting on-time departures is misplaced. Customers would rather their flight left the gate 3 to 5 mins late than the consistently rude attitude they get from ATL gate agents as well as having their bags lost. I'm always hearing about these two issues from friends who fly. Not that they pushed back 5 mins late.
It gets better. Twice passing through ATL on my last rotation they tried to board without asking the FA's if they were ready (they weren't) and the first class pax got to wait in the jet-way (90F+, noisy, your typical pleasant jet-way atmosphere). I guess they could have climbed over the catering carts which were blocking the capacious galley of the 737.
I am not sure but this might be some new program - anyone else experience this?
With that being said, and I hate the D-0, D-3, D-??? emphasis, but I can kind of understand what they are trying to do. Some delays can be made up, some will build cumulatively throughout the day. I believe it is the latter that our crack management team is trying to mitigate. I have to agree though, that sometimes I am embarrassed by the very rude treatment of our passengers.
Scoop
Quick question:
When was the junior 777 Captain hired? FO?
Junior 747 Captain? FO?
When was the junior 777 Captain hired? FO?
Junior 747 Captain? FO?
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