Any "Latest & Greatest" about Endeavor?
08-27-2017 | 03:12 PM
:-)
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If it was my business, I would have a red coat at almost every gate; Someone who is actually empowered to help passengers.
08-27-2017 | 03:29 PM
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Are we talking ticket agent, um nope. How about gate agents, nope again. I think they do a pretty good job with their limited knowledge. Once boarded what would you have the gate agents do? And do you really think that's fair?
08-27-2017 | 03:38 PM
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From: 6 Train - Panhandler
Oh and I suppose none of that is encompassed with, what did you say, customer service. Contrary to what you're blathering about, or rather blithering, customer service changes as you indicate all other things being equal, should most definitely begin with agents and persons dealing directly with passengers. I'm sure every passenger loves arriving to the gate looking for a seat assignment only to get told to kick rocks until zone two is boarding. Way to go agents. New York and Atlanta are the meanest I've seen. Then Detroit. So if you're so concerned with customer service, then yes, ticket and gate agents all the way. Pilots are the effing last place to focus on customer experience. FFS man. Whoever is in charge of customer experience should be fired.
08-27-2017 | 03:43 PM
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I'll keep going. Once onboard, it's the FAs whom deal directly with them, right? Duhhh. Ok. Pay them more so they are motivated to be kind and contribute to the customer experience. That's how you improve "customer service." And by the way, our FAs are told to read their announcements out of a book. That's real customer servicy. Perhaps they should give us a script to stand there and read as well. Like mad libs or something.
08-27-2017 | 04:04 PM
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I'll keep going. Once onboard, it's the FAs whom deal directly with them, right? Duhhh. Ok. Pay them more so they are motivated to be kind and contribute to the customer experience. That's how you improve "customer service." And by the way, our FAs are told to read their announcements out of a book. That's real customer servicy. Perhaps they should give us a script to stand there and read as well. Like mad libs or something.
08-27-2017 | 04:13 PM
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Oh and I suppose none of that is encompassed with, what did you say, customer service. Contrary to what you're blathering about, or rather blithering, customer service changes as you indicate all other things being equal, should most definitely begin with agents and persons dealing directly with passengers. I'm sure every passenger loves arriving to the gate looking for a seat assignment only to get told to kick rocks until zone two is boarding. Way to go agents. New York and Atlanta are the meanest I've seen. Then Detroit. So if you're so concerned with customer service, then yes, ticket and gate agents all the way. Pilots are the effing last place to focus on customer experience. FFS man. Whoever is in charge of customer experience should be fired.
08-27-2017 | 04:29 PM
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From: CRJ 200 CA
The safety arguement aside, this new policy is more of a time management issue. To make this work, the welcome announcement would have to take place post pax boarding, post agent final count send off (so as to not clothesline him/her with the chord), while FA/FAs are securing the cabin and prior to door close to be able to capture that D0. More often times than not, this won't be possible without disrupting other pertinent tasks. I have yet to see Delta Pilots give a cabin welcome announcement and regret to say I only hear delta pilots give a cockpit welcome announcement about 40% of the time. Goes to prove yet again that we are held to a higher standard than mainline. About that 75 hour retention divisor.....
08-27-2017 | 04:48 PM
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08-27-2017 | 05:35 PM
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From: 6 Train - Panhandler
It's like arguing with children. I'm only advocating for better customer service verses our competitors. What bothers me arsvthe ones who don't think that applies to them. I'll ask again, what would you want if this was your airline. And how would you deal with some of the attitudes against trying to make your airline better?
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