A woman onboard a Southwest Airlines flight says two different flight attendants prevented her from making an emergency phone call after she received an alarming text message from her husband that he was about to take his own life.

Momsen-Evers was heading home to Milwaukee from New Orleans when her husband sent the distressing message just before takeoff. According to TMJ4, the text message read, “Karen, please forgive me for what I am about to do, I am going to kill myself.”

Karen Momsen-Evers told NBC-affiliate TMJ4:After she explained the situation, she said the stewardess still refused to allow the phone call, citing “FAA regulations.”

She flagged down a second flight attendant once the plane reached cruising altitude, who again told her there was nothing they could do. Momsen-Evers was only able to call police two hours later once the plane landed in Wisconsin. When she arrived home police on the scene told her that her husband, Andy, was dead.

Southwest Airlines, said in a statement to TMJ4:That provides little comfort for Momsen-Evers, who said: “The pain of knowing something could have been done, it breaks my heart.”

Southwest Airlines, said in a statement to TMJ4:

She flagged down a second flight attendant once the plane reached cruising altitude, who again told her there was nothing they could do.

When she arrived home police on the scene told her that her husband, Andy, was dead.