Tool of the day
#7321
To the DAL gate agent working the 1755 JFK to ATL this past Saturday. After waiting 10 minutes for Air France to clear the alley and another endless 5 minutes waiting for crews to hook up external power (no APU) I run to the gate 6 minutes after push and find the door still open and the gate agent still up top at the computer. Relieved, I asked if there was any room on the flight. The gate agent responded every seat was taken. I asked about the cockpit jump seat: taken, the FA jumpseat? Oh that's open.
"Great, list me for the FA jump seat".
"sorry, if I take the time to do that, I'll take a delay"
"uhh, it's 7 past push and the door is still open. You're already late, what's another 60 seconds?"
"sorry, I can't do that"
"so you're going to make me spend a night in NYC away from my family so you can save a minute on a flight that is late anyway"
"sorry, I can't list you"
At which point he closes out the flight, goes down the ramp, and closes the door. He then had the gall to come back up and tell me how sorry he was, but now the door is closed and it's out of his hands. YGBSM.
In the end it worked out, because as I was contemplating getting a cab to grab the 9pm out of LGA, I got a call from a desperate scheduler trying to fill a last minute NYC trip that had been converted to an ATL GS. "Well, it just so happens I'm already in NYC, if you can buy my hotel room for the night..." End result was good, but doesn't change the toolery of the gate agent.
"Great, list me for the FA jump seat".
"sorry, if I take the time to do that, I'll take a delay"
"uhh, it's 7 past push and the door is still open. You're already late, what's another 60 seconds?"
"sorry, I can't do that"
"so you're going to make me spend a night in NYC away from my family so you can save a minute on a flight that is late anyway"
"sorry, I can't list you"
At which point he closes out the flight, goes down the ramp, and closes the door. He then had the gall to come back up and tell me how sorry he was, but now the door is closed and it's out of his hands. YGBSM.
In the end it worked out, because as I was contemplating getting a cab to grab the 9pm out of LGA, I got a call from a desperate scheduler trying to fill a last minute NYC trip that had been converted to an ATL GS. "Well, it just so happens I'm already in NYC, if you can buy my hotel room for the night..." End result was good, but doesn't change the toolery of the gate agent.
#7322
Gets Weekends Off
Joined APC: Dec 2005
Posts: 8,898
To the DAL gate agent working the 1755 JFK to ATL this past Saturday. After waiting 10 minutes for Air France to clear the alley and another endless 5 minutes waiting for crews to hook up external power (no APU) I run to the gate 6 minutes after push and find the door still open and the gate agent still up top at the computer. Relieved, I asked if there was any room on the flight. The gate agent responded every seat was taken. I asked about the cockpit jump seat: taken, the FA jumpseat? Oh that's open.
"Great, list me for the FA jump seat".
"sorry, if I take the time to do that, I'll take a delay"
"uhh, it's 7 past push and the door is still open. You're already late, what's another 60 seconds?"
"sorry, I can't do that"
"so you're going to make me spend a night in NYC away from my family so you can save a minute on a flight that is late anyway"
"sorry, I can't list you"
At which point he closes out the flight, goes down the ramp, and closes the door. He then had the gall to come back up and tell me how sorry he was, but now the door is closed and it's out of his hands. YGBSM.
In the end it worked out, because as I was contemplating getting a cab to grab the 9pm out of LGA, I got a call from a desperate scheduler trying to fill a last minute NYC trip that had been converted to an ATL GS. "Well, it just so happens I'm already in NYC, if you can buy my hotel room for the night..." End result was good, but doesn't change the toolery of the gate agent.
"Great, list me for the FA jump seat".
"sorry, if I take the time to do that, I'll take a delay"
"uhh, it's 7 past push and the door is still open. You're already late, what's another 60 seconds?"
"sorry, I can't do that"
"so you're going to make me spend a night in NYC away from my family so you can save a minute on a flight that is late anyway"
"sorry, I can't list you"
At which point he closes out the flight, goes down the ramp, and closes the door. He then had the gall to come back up and tell me how sorry he was, but now the door is closed and it's out of his hands. YGBSM.
In the end it worked out, because as I was contemplating getting a cab to grab the 9pm out of LGA, I got a call from a desperate scheduler trying to fill a last minute NYC trip that had been converted to an ATL GS. "Well, it just so happens I'm already in NYC, if you can buy my hotel room for the night..." End result was good, but doesn't change the toolery of the gate agent.
#7323
Yeah but at least you came after scheduled departure time. I ran over for a 450pm departure and got there at 435pm and was told sorry, we closed at 430pm. A full 20 mints early. Jetbridge hooked up and everything and no one waiting for a gate, no weather, no edct. And it's one thing if they close 20 early and plane pushes 15 early. No, this 717 didn't even push until 7 prior. How much you wanna bet the gate agent could have easily listed and gotten me on in less than 8 minutes, and still have this plane push 7 early?
I have to assume that while my anger was directed at the agent, he's a product of his environment. I would assume that those guys are under incredible pressure to not be the cause of a delay. It takes a captain with good SA to notice somebody in uniform with his face pressed against the glass and take control of the situation. I've flown with a couple guys who have taken a delay for passengers making a tight connection. It's really not a big deal from our perspective since there's really no negative repercussions if the delay is tagged to OPS. Usually an ACARS message asking for a reason, which most captains then blow off anyway. Most of us could care less about the stat chasers on the 4th floor, just want to fly a safe and efficient operation, but not (efficient) at the expense of taking care of each other.
#7324
Gets Weekends Off
Joined APC: May 2005
Position: B777/CA retired
Posts: 1,483
Yes, ironically our own fantasizing domestic "extremists" are the ones who want to carry in the cockpit, and would react to a minor challenge of their beliefs by going full-blown crazy when an adult tells them there is no Santa. These are the people you'd LEAST want to have guns in the cockpit. Yeah, it is a catch-22.
Think about that last odd super-religious pilot you last flew with. Substitute God with Allah, and give him a gun to carry around. No thanks.
I sometimes stop listening to 121.5 en route for this reason. It is hard for me to distinguish radio 1 from 2 from sound alone in my craft and the chatter drives me nuts. If center asks for ELT listen I always turn it back on.
Think about that last odd super-religious pilot you last flew with. Substitute God with Allah, and give him a gun to carry around. No thanks.
I sometimes stop listening to 121.5 en route for this reason. It is hard for me to distinguish radio 1 from 2 from sound alone in my craft and the chatter drives me nuts. If center asks for ELT listen I always turn it back on.
#7325
Gets Weekends Off
Joined APC: May 2005
Position: B777/CA retired
Posts: 1,483
Second hand tool nomination (last guy I flew with told me the story):
Christmas week a Falcon attempts to go VNY to OGG (Maui). Said Falcon has no HF radio. Mass confusion as ATC tries to convey to him that he needs to have a way to communicate to Oakland Oceanic. Finally another jet offers to relay position reports to ATC. Then, after all that, the guys gets about half way to the second fix on the track and decides he doesn't have the fuel to continue and wants a clearance to go to LAX. When asked if he wanted to back to VNY, he says, no, I need to go to LAX.
Sounds like the boss wanted to visit the islands for the holiday and Chippy the chief pilot said "sure" without doing a little research. It would also be interesting to see if they had rafts and vests. I'm thinking No.
Christmas week a Falcon attempts to go VNY to OGG (Maui). Said Falcon has no HF radio. Mass confusion as ATC tries to convey to him that he needs to have a way to communicate to Oakland Oceanic. Finally another jet offers to relay position reports to ATC. Then, after all that, the guys gets about half way to the second fix on the track and decides he doesn't have the fuel to continue and wants a clearance to go to LAX. When asked if he wanted to back to VNY, he says, no, I need to go to LAX.
Sounds like the boss wanted to visit the islands for the holiday and Chippy the chief pilot said "sure" without doing a little research. It would also be interesting to see if they had rafts and vests. I'm thinking No.
#7326
Gets Weekends Off
Joined APC: Jul 2009
Position: Downwind, headed straight for the rocks, shanghaied aboard the ship of fools.
Posts: 1,128
Yes they do. I once missed one when I arrived a half hour before departure. But that certainly doesn't make them tools. It makes them early with a plane full of pleased and contented passengers. What would have been toolish would have been me complaining about it on APC. On another note, I don't believe the story about the RJ pilot and the stolen deposits. Many things tripping my BS alarms.
#7327
Gets Weekends Off
Joined APC: Feb 2011
Posts: 1,327
I just reached out to a pilot friend of mine. Has many more hours of experience than I do, I asked him what does "kick the tires" mean on walk around inspection.... He let me know that I should do this every walk around to ensure that the tires are indeed "kickable"...
I guess I'm tool of the day for not kicking tires on walk arounds..................
I guess I'm tool of the day for not kicking tires on walk arounds..................
#7328
Banned
Joined APC: May 2015
Posts: 201
I just reached out to a pilot friend of mine. Has many more hours of experience than I do, I asked him what does "kick the tires" mean on walk around inspection.... He let me know that I should do this every walk around to ensure that the tires are indeed "kickable"...
I guess I'm tool of the day for not kicking tires on walk arounds..................
I guess I'm tool of the day for not kicking tires on walk arounds..................
#7330
I think part of it depends on whether said agent/manager uses their travel privs. Those who do, get the concept.
Thread
Thread Starter
Forum
Replies
Last Post