Tool of the day
07-01-2017 | 08:16 PM
#9421
Gets Weekends Off
Joined: Jan 2013
Posts: 324
Likes: 0
From: Q400, B-737
TOTD in my opinion is a shared prize today. Approaching the gate I was met by one of our flight attendants telling me that the agent cleared another airline's non-reving flight attendant into a seat on our metal while she was still without a seat despite telling the agent she was listed and it is our metal. I explained nicely to the agent that our people go first. End of story, right? 25 mins later, close to push, I notice that the offline flight attendant is in a seat up front and our f.a. is nowhere to be seen. Walked by up the jetbridge again to sort it out for the second time and myself and our f.a. are informed the f.a. jumpseat is available and that's where our f.a. can ride is she'd like to go. Well now it's a become matter of principle and doing the right thing and two people in the wrong ****ing me off. So we pushed minutes later with our f.a. in the back, the clearly in the wrong and knowing it offline f.a. standing angrily at the gate, and a gate agent reminded that we have policies they will follow. Had the agent and the offline f.a. been decent people and handled it better our f.a. would have gladly taken the jumpseat and gotten the other girl on. Unbelievable.
07-01-2017 | 09:29 PM
#9422
Line Holder
Joined: Sep 2005
Posts: 1,753
Likes: 20
TOTD in my opinion is a shared prize today. Approaching the gate I was met by one of our flight attendants telling me that the agent cleared another airline's non-reving flight attendant into a seat on our metal while she was still without a seat despite telling the agent she was listed and it is our metal. I explained nicely to the agent that our people go first. End of story, right? 25 mins later, close to push, I notice that the offline flight attendant is in a seat up front and our f.a. is nowhere to be seen. Walked by up the jetbridge again to sort it out for the second time and myself and our f.a. are informed the f.a. jumpseat is available and that's where our f.a. can ride is she'd like to go. Well now it's a become matter of principle and doing the right thing and two people in the wrong ****ing me off. So we pushed minutes later with our f.a. in the back, the clearly in the wrong and knowing it offline f.a. standing angrily at the gate, and a gate agent reminded that we have policies they will follow. Had the agent and the offline f.a. been decent people and handled it better our f.a. would have gladly taken the jumpseat and gotten the other girl on. Unbelievable.
07-02-2017 | 10:38 AM
#9423
Gets Weekends Off
Joined: Jun 2010
Posts: 852
Likes: 0
Good advice. Try to work out something that solves the conflict, while politely advising the gate agent that we need to look out for each other.
Funny tool-ishness on my last trip...
FA in the back calls me and asks for the seat belt sign on (some "nibbles" of chop, but very, very light), so I promptly turn the sign on. While the sound of the seat belt sign chime is still fading, she launches into a roast. "We can't take the carts out back here! It's too rough to do our service! You need to pay attention!"
So I asked her if she'd contacted the Flight Leader (Lead FA) about the "rough ride" making it unsafe for their service. Her response was....word-for-word, "I can't, she's doing her service up front."
I suppose there's a rational explanation for it, but it struck me as "Tool Level Yellow".
After we land in BOS the FO and I head to the Long hotel pick-up point. Same FA overrides the Flight Leader's directions to our pick-up point, and leads them to the Short pick-up spot, in a galaxy far, far away.
Yup...she's wrong. Our driver tells me we have to wait because he's supposed to carry 5. 15-minutes later they chug up to our van, and the clearly exasperated Flight Leader walks up to me, points to the errant FA and says, "Don't listen to her! She cray."
Tool Level Orange
Funny tool-ishness on my last trip...
FA in the back calls me and asks for the seat belt sign on (some "nibbles" of chop, but very, very light), so I promptly turn the sign on. While the sound of the seat belt sign chime is still fading, she launches into a roast. "We can't take the carts out back here! It's too rough to do our service! You need to pay attention!"
So I asked her if she'd contacted the Flight Leader (Lead FA) about the "rough ride" making it unsafe for their service. Her response was....word-for-word, "I can't, she's doing her service up front."
I suppose there's a rational explanation for it, but it struck me as "Tool Level Yellow".
After we land in BOS the FO and I head to the Long hotel pick-up point. Same FA overrides the Flight Leader's directions to our pick-up point, and leads them to the Short pick-up spot, in a galaxy far, far away.
Yup...she's wrong. Our driver tells me we have to wait because he's supposed to carry 5. 15-minutes later they chug up to our van, and the clearly exasperated Flight Leader walks up to me, points to the errant FA and says, "Don't listen to her! She cray."
Tool Level Orange
07-02-2017 | 12:02 PM
#9424
Gets Weekends Off
Joined: Dec 2005
Posts: 9,501
Likes: 511
Good advice. Try to work out something that solves the conflict, while politely advising the gate agent that we need to look out for each other.
Funny tool-ishness on my last trip...
FA in the back calls me and asks for the seat belt sign on (some "nibbles" of chop, but very, very light), so I promptly turn the sign on. While the sound of the seat belt sign chime is still fading, she launches into a roast. "We can't take the carts out back here! It's too rough to do our service! You need to pay attention!"
So I asked her if she'd contacted the Flight Leader (Lead FA) about the "rough ride" making it unsafe for their service. Her response was....word-for-word, "I can't, she's doing her service up front."
I suppose there's a rational explanation for it, but it struck me as "Tool Level Yellow".
After we land in BOS the FO and I head to the Long hotel pick-up point. Same FA overrides the Flight Leader's directions to our pick-up point, and leads them to the Short pick-up spot, in a galaxy far, far away.
Yup...she's wrong. Our driver tells me we have to wait because he's supposed to carry 5. 15-minutes later they chug up to our van, and the clearly exasperated Flight Leader walks up to me, points to the errant FA and says, "Don't listen to her! She cray."
Tool Level Orange
Funny tool-ishness on my last trip...
FA in the back calls me and asks for the seat belt sign on (some "nibbles" of chop, but very, very light), so I promptly turn the sign on. While the sound of the seat belt sign chime is still fading, she launches into a roast. "We can't take the carts out back here! It's too rough to do our service! You need to pay attention!"
So I asked her if she'd contacted the Flight Leader (Lead FA) about the "rough ride" making it unsafe for their service. Her response was....word-for-word, "I can't, she's doing her service up front."
I suppose there's a rational explanation for it, but it struck me as "Tool Level Yellow".
After we land in BOS the FO and I head to the Long hotel pick-up point. Same FA overrides the Flight Leader's directions to our pick-up point, and leads them to the Short pick-up spot, in a galaxy far, far away.
Yup...she's wrong. Our driver tells me we have to wait because he's supposed to carry 5. 15-minutes later they chug up to our van, and the clearly exasperated Flight Leader walks up to me, points to the errant FA and says, "Don't listen to her! She cray."
Tool Level Orange
Lets face it, 90% of the time the FAs want the sign on, it's their way of clearing the aisles and getting people to sit down. If it's a security thing then sure by all means. But the seat belt sign is not a weapon tool to clear aisles, to force people to sit down. I'm just a FO, so I have no say or control over it, but once I'm CA, I know how I'll treat the seat belt sign and it won't be as a weapon for the FAs (unless security situation).
07-02-2017 | 05:43 PM
#9425
Junior Senior
Joined: Feb 2012
Posts: 2,851
Likes: 1
From: Whiskey Papa
Guys....there are some FAs who use the seat belt sign as an excuse, BUT I'm pretty sure not many of you have the opportunity to go aft and see for yourself how much more turbulent it is back there. When my pilots have that opportunity the comment we hear most is, "Crap, it IS bad back here!" To which I reply, "would we lie to you?!" 
07-02-2017 | 06:24 PM
#9426
Gets Weekends Off
Joined: Apr 2011
Posts: 5,816
Likes: 5
From: retired 767(dl)
Guys....there are some FAs who use the seat belt sign as an excuse, BUT I'm pretty sure not many of you have the opportunity to go aft and see for yourself how much more turbulent it is back there. When my pilots have that opportunity the comment we hear most is, "Crap, it IS bad back here!" To which I reply, "would we lie to you?!"
07-03-2017 | 12:46 PM
#9430
Gets Weekends Off
Joined: Jun 2010
Posts: 852
Likes: 0
The logic of the next comment was the TOTD award statement. On an A319, turbulence in the back that would prevent performing the service safely would prevent the FAs in the front from performing same.
Yellow card.
Leading the gang to the wrong pick-up point over the guidance of the Flight Leader led to a delay for us, and aggravation for her fellow FAs.
Orange card.
As far as I'm concerned, there is NEVER a question about the effect of turbulence on the cabin. Any FA on my crew has "Seat Belt Sign On" authority!
Thread
Thread Starter
Forum
Replies
Last Post
