Regional8ball

No credibility to a survey that lists Allegiant higher then B6 in any category. I do agree JetBlue needs to improve and hopefully the company starts refocusing

AYLflyer

Well we have a COO who can't manage the operation. Once stuff starts snowballing, it gets bad, fast. The constant notifications this weekend from JETCRW saying "Don't call in, we're getting too many calls right now" is a joke. We have a scheduling department that you literally cannot get a hold of, especially when you need it. Just zero support for the pilots who are on the line. The same old email from management saying "We appreciate it and understand it can be frustrating". I mean, what do you expect your crews to do? When they have no support, how do you expect them to support the operation?

It's a damn shame because we have an excellent product. Instead of taking advantage of it, we continue making stupid mistakes, and continue passing the blame onto weather, or atc or anything but management.

FNGFO

Honestly, this could be taken straight from a Spirit meltdown complaint post. I think pretty much any airline operation unwinds quickly when the wheels come off, and the support infrastructure is undermanned and antiquated everywhere.

Bestglide

I really like JetBlue, but I must say my recent trip on you was how shall I put this delicately…a real $#it show! You guys have a great product and
really nice people working for you, but communication was sparse and it seems the arm doesn’t talk with the hand. Flight delayed over 12 hours
so far and counting. Website was saying one thing while the gate agents were saying another. Very frustrating to say the least!
website for inbound flight said doers closing…does closed to scheduled /delayed multiple times with no one to explain whats was going on. Everyone here now fears flight will cancel but no one really knows what’s going on. I understand short staff and bad weather, but the lack of communication here is astounding.
like I said we have been waiting for our plane coming from jfk for 12 hours and counting and we still don’t know what the real story is why it’s not here yet?
I wish you all well and hope you rebound from this, but it’s understandable if this is more the norm that people are getting frustrated and it reflects in the rankings.

Roy Biggins

I think I speak for most pilots here when I say we share in your frustration. The way the airline is being run is inexcusable. We have zero accountability from leadership and no plan to make things better. I’m really sorry you had this experience.

BeatNavy

First time riding on jetblue when there’s a snowstorm at the 2 largest jetblue bases where something like 70-75% of jetblue flights touch in a day? This is pretty standard.

Bestglide

Thanks brother, I know it’s not the pilots, FAs or gate agents, but the operations side of things like personnel/planning they really need to step things up.
Initially they said the aircraft we were waiting for was stuck in JFK waiting for a flight attendant. That lasted the first 4 hours. Then it supposedly left the gate
and everyone was clapping. The next update it went back to the gate no one knows why. Then updates every hour or so but no one knows why they are delayed?
then it was leaving gate again gate agents made announcement. They even pushed up our departure time to 9 pm. Then after another hour flight was still “boarding”
but our departure time was pushed back another 3 hours. Midnight. Surprisingly everyone is taking it well, but my god I think your operations can do much better than this at
communicating what’s going on especially with the agent? Idk…. Good luck
still enjoying my airport time!

DWC CAP10 USAF

They didn't give passengers an exit survey to ask about their feels.

The WSJ took the stats straight from the DOT.

Roy Biggins

I watched them do this twice this past weekend. One of them a 12 hour delay to 5:30am until they finally cancelled it. And that’s just my first hand experience. There’s many more instances of sheer incompetence this past weekend alone. This trickles down from the top. Our COO sent out an email essentially telling us what a great job they did under the circumstances and blaming the rest on icy ramps. I wish I was kidding. Oh, the one tangible change that she mentioned was some automated rescheduling program they’re supposed to implement to help with cancellation packages. We have the most incompetent, out of touch management I’ve ever seen. But the place continues to make money, so things will never change.

say again

Management needs a complete overhaul. Shifting blame to the employees to cover their sheer incompetence to run an airline. Where's the union? Oh, probably making another crap deal for its pilots