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Old 08-26-2007, 05:29 PM   #1  
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Default Spirit guys....

I have a baggage issue and I just gotta tell you all, your baggage folks at DCA are probably some of the most unprofessional in the industry. My GF was traveling from SJO to DCA via FLL. One of her bags didn't make the connect in FLL to the DCA flight (understandable). My issue starts when your baggage department couldn't answer any of her questions about her bag due to the fact that they "had to go home". That was their reason. The winner that they use as their courier to deliver the bags is also reflective of the professional courtesy extended by the DCA baggage guys. He not only failed to call us prior to delivering the bag (as he agreed he would do) to make sure one of us would be able to accept the bag, but he proceeded to hang up on me when I offered to meet him at any place of his choosing to get the bag (and before you get any ideas I was using a conversational tone and simply said I was happy to meet him wherever was easiest for him to get the bag).

I don't believe that this behavior is representative of you all as a whole (although in light of the whole CEO email thing, maybe it is) but I have to tell you, I am really unimpressed.

Last edited by luv757; 08-26-2007 at 05:35 PM.
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Old 08-26-2007, 05:56 PM   #2  
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Sadly out airline is slidding down the shieter in the customer service department. It seems that everytime I go to work I see something even for mind booglingly amazing then I saw the previous week. It just blows my mind, not only do the people they are hiring to replace the great people they are running off, or just plain letting go, not care...they just don't know...you get alot of the deer in the headlights looks from our folks.
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Old 08-26-2007, 06:36 PM   #3  
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There's a price to pay for low fares...
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Old 08-26-2007, 06:38 PM   #4  
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My apologies also. I sincerely mean that. I wish I could say it was probably an isolated incident, but anymore, I don't think it is. All of my fellow pilots are great guys, and very professional. But, with very few exceptions company wide, we are about the only ones left who have not been outsourced....so far anyway. I guess when everyone is on outsource contract for minimum wage, management gets what they pay for.
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Old 08-26-2007, 08:13 PM   #5  
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Quote:
Originally Posted by luv757 View Post
I have a baggage issue and I just gotta tell you all, your baggage folks at DCA are probably some of the most unprofessional in the industry. My GF was traveling from SJO to DCA via FLL. One of her bags didn't make the connect in FLL to the DCA flight (understandable). My issue starts when your baggage department couldn't answer any of her questions about her bag due to the fact that they "had to go home". That was their reason. The winner that they use as their courier to deliver the bags is also reflective of the professional courtesy extended by the DCA baggage guys. He not only failed to call us prior to delivering the bag (as he agreed he would do) to make sure one of us would be able to accept the bag, but he proceeded to hang up on me when I offered to meet him at any place of his choosing to get the bag (and before you get any ideas I was using a conversational tone and simply said I was happy to meet him wherever was easiest for him to get the bag).

I don't believe that this behavior is representative of you all as a whole (although in light of the whole CEO email thing, maybe it is) but I have to tell you, I am really unimpressed.

Very professional of you though to bring this up on a message board.? I'm unimpressed with you.
Sorry for the issue, but I am sure it is not any of the pilot's fault. We have what, two flights a day? These people in DCA don't give crap about others. They make minimum wage. BTW, was your girlfriend ID90? Also, I am pretty sure the courier is not SPIRIT!

If you are that concerned, call the courier who handled the bags, and complain THERE! Not here on a message board.

Good Day.
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Old 08-27-2007, 01:20 AM   #6  
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When I make it to the airline of my choice I promise that I'll be out on the ramp supervising the offload and sort of all baggage. As a Captain I would feel that it is my responsibility to not only safely pilot the A/C but make sure that all baggage is safely, timely, and properly delivered.
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Old 08-27-2007, 02:13 AM   #7  
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As a Captain I would feel that it is my responsibility to not only safely pilot the A/C but make sure that all baggage is safely, timely, and properly delivered.
Good luck with that one.

Did you forget the "sarcasm" tag?
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Old 08-27-2007, 04:50 AM   #8  
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Quote:
Originally Posted by Short Bus Drive View Post
Very professional of you though to bring this up on a message board.? I'm unimpressed with you.
Sorry for the issue, but I am sure it is not any of the pilot's fault. We have what, two flights a day? These people in DCA don't give crap about others. They make minimum wage. BTW, was your girlfriend ID90? Also, I am pretty sure the courier is not SPIRIT!

If you are that concerned, call the courier who handled the bags, and complain THERE! Not here on a message board.

Good Day.
Luv sounded sincere and empathetic to your pilot group. Didn't sound like he was throwing stones at you. The post sounds like something I'd cc to my higher-ups, before it's too late. I think 5 years back and all I heard was great things about Spirit. Hope you guys can return to your former glory before Orenstien destroys your good reputation.
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Old 08-27-2007, 05:14 AM   #9  
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Originally Posted by Riddler View Post
There's a price to pay for low fares...
Blah blah blah.

I hope that at some point folks realize that this arguement is one of the worst in history.

Oh- sorry- Spirit lost your bag? Should paid the extra $50 bucks to travel on Delta.

Oh- wait- Delta stuck you on a ramp for 6 hours in a thunderstorm. Too bad. What do you expect when you only pay $250 to fly from NY to MIA?

28" seat pitch. Oh come on. What do you expect when you have bargain prices?

No pickles on your hamburger? What can you expect! That worker only makes minimum wage!

Dirty sheets in your hotel? Hell- it's a budget room that the airline negotiated. What do you expect? They're only paying $45/night for flight crews. Heck you should be happy that they are even paying for the room! These days airlines don't do that type of thing.

Where does it end?
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Old 08-27-2007, 05:47 AM   #10  
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like is it was said before..... just about everything is outsourced at Spirit. The absolute worse being in FLL. I find it hard to believe that this is going to be the "master" base.

Hopefully soon, Indigo/TPG will outsource Spirit's management with someone that actually cares about customer service and its employee groups. (like that is going to happen!)

It is unfortunate that many want the airline to succeed while the CEO, management group, and investors just want to make a quick buck and leave when NK goes public.

BTW: I apologies for you GF's inconvenience, try emailing our CEO
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