Alaska Airlines win 8th consecutive JD Power
05-14-2015, 09:10 PM
#41
Sho me da money!
Joined APC: Feb 2007
Position: B25, Left
Posts: 947
8 years in a row? As a regional airline that is impressive. Apples and oranges when compared to a true major airline and the complex business structure to do well and serve the customer. AS is a regional airline with a small fleet. A great regional airline in fact. The metrics belong in the skywest realm. WN is not even in that metric. If AS was anywhere near comparable in all metrics based on complexity of operation and scale, now that would be a feat they have accomplished. Otherwise, W T F ?
But what the heck the public is easily swayed!
There is always next year!
But what the heck the public is easily swayed!
There is always next year!
05-14-2015, 09:51 PM
#42
Gets Weekends Off
Joined APC: Aug 2009
Posts: 396
Originally Posted by FIIGMO
8 years in a row? As a regional airline that is impressive. Apples and oranges when compared to a true major airline and the complex business structure to do well and serve the customer. AS is a regional airline with a small fleet. A great regional airline in fact. The metrics belong in the skywest realm. WN is not even in that metric. If AS was anywhere near comparable in all metrics based on complexity of operation and scale, now that would be a feat they have accomplished. Otherwise, W T F ?
But what the heck the public is easily swayed!
There is always next year!
But what the heck the public is easily swayed!
There is always next year!
05-15-2015, 05:02 AM
#43
Sho me da money!
Joined APC: Feb 2007
Position: B25, Left
Posts: 947
Originally Posted by 2loud
So how's it feel to lose to a "so called regional"? I'm guessing kind of like a geriatric getting his shriveled nuts kicked in by a super model.
I flew for a regional they are better in a lot of ways except career expectations. To each his own.
05-15-2015, 05:25 AM
#44
Gets Weekends Off
Joined APC: Apr 2013
Posts: 1,621
Congrats to Alaska.
What I find interesting is the overall big picture. The range of values were 719 to 665 on a 1000 point scale. That's not a lot of variance (if that's the correct term). I wonder why the passenger airline industry struggles to achieve good customer approval ratings?
What I find interesting is the overall big picture. The range of values were 719 to 665 on a 1000 point scale. That's not a lot of variance (if that's the correct term). I wonder why the passenger airline industry struggles to achieve good customer approval ratings?
05-15-2015, 07:06 AM
#45
Gets Weekends Off
Joined APC: Aug 2009
Posts: 396
Originally Posted by FIIGMO
I think you missed the point. The airlines are not the same. when one airlines passengers are concentrated in one geographic area etc, why would anyone expect those samples to be anything but biased. Give a bubba a biscuit and only sample Atlanta I am certain the numbers would skew another way.
I flew for a regional they are better in a lot of ways except career expectations. To each his own.
I flew for a regional they are better in a lot of ways except career expectations. To each his own.
05-15-2015, 07:49 AM
#46
Junior Senior
Joined APC: Feb 2012
Position: Whiskey Papa
Posts: 2,850
Congrats to Alaska and my favorite, jetBlue. Love how the haters who love to pee in other people's Cheerios NEVER miss a chance to take a cheap shot. Pay them no mind 2loud....it's just sour grapes at its best (or is that "worst?")
Last edited by LNL76; 05-15-2015 at 08:33 AM.
05-15-2015, 10:07 AM
#47
Gets Weekends Off
Joined APC: Nov 2012
Position: Captain
Posts: 327
Originally Posted by FIIGMO
I think you missed the point. The airlines are not the same. when one airlines passengers are concentrated in one geographic area etc, why would anyone expect those samples to be anything but biased. Give a bubba a biscuit and only sample Atlanta I am certain the numbers would skew another way.
I flew for a regional they are better in a lot of ways except career expectations. To each his own.
I flew for a regional they are better in a lot of ways except career expectations. To each his own.
The way I see it Delta should have an advantage. International is where an air line's service shines. Domestic service is always substandard to international service and yet Alaska out scored Delta.
It's funny that a JD power award causes you to crap on our career expectations. I suppose that's what you need to do to feel better about your self.
05-15-2015, 10:19 AM
#48
Gets Weekends Off
Joined APC: Jul 2010
Position: window seat
Posts: 12,522
Congrats to AS. I actually like that they won (ever so barely) over DL. Keeps us on our toes and keeps the company pushing to get even better. DL was among the most improved and only barely below AS and the NorthWestern front has barely gotten started.
05-15-2015, 12:30 PM
#49
Gets Weekends Off
Joined APC: Jan 2010
Position: Representing the REAL Delta
Posts: 850
Originally Posted by gloopy
Congrats to AS. I actually like that they won (ever so barely) over DL. Keeps us on our toes and keeps the company pushing to get even better. DL was among the most improved and only barely below AS and the NorthWestern front has barely gotten started.
05-15-2015, 12:47 PM
#50
Gear handle manipulator
Joined APC: Jun 2007
Position: B-737 First officer
Posts: 246
Originally Posted by CassinAK
The way I see it Delta should have an advantage. International is where an air line's service shines. Domestic service is always substandard to international service and yet Alaska out scored Delta.
It's funny that a JD power award causes you to crap on our career expectations. I suppose that's what you need to do to feel better about your self.
It's funny that a JD power award causes you to crap on our career expectations. I suppose that's what you need to do to feel better about your self.
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