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Old 05-13-2015, 07:49 AM   #1  
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Default Alaska Airlines win 8th consecutive JD Power

Proof that if you build it, they will come

Alaska Airlines and JetBlue Airways Continue to Rank Highest in Their Respective Segments
J.D. Power 2015 North America Airline Satisfaction Study



Alaska Airlines Mileage Plan Ranks Highest in Overall Customer Satisfaction With Airline Loyalty/Rewards Programs for Second Consecutive Year
J.D. Power 2015 Airline Loyalty/Rewards Program Satisfaction Report




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Old 05-13-2015, 08:00 AM   #2  
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Good thing DL keeps building it then.
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Old 05-13-2015, 08:40 AM   #3  
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Good thing DL keeps building it then.
Here's a riddle -

Q: What's black, 12 inches long, and hangs in front of an a-hole?
A: A Delta pilot's tie!

Why is it so difficult to admit Alaska Airlines hires outstanding people who provide excellent service. Congratulations Alaska!
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Old 05-13-2015, 09:15 AM   #4  
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Congrats to Alaska! Great company with great employees!
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Old 05-13-2015, 11:21 AM   #5  
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Seems that blowing your own horn all the while flying 1950's vintage airplanes won't win you the JDP award....

Oh wait, maybe it will!?!?

Congratulations! You're welcome to it! Now Delta won't have to spend all that extra money to use the copyright on everything it prints for the public!

Must be our hated frequent flyer program!!!
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Old 05-13-2015, 12:40 PM   #6  
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At the mid-year point we were heading down. The line graph was headed into Delta territory. The company freaked and put out the call to step it up. They also settled the Flight Attendant contract. Hmmm. Anyway all areas improved but the area that improved the most was Flight Crew. That category was up 23%. In-flight was up 18% over mid year. I guess newer uniforms, hats and speaking in front of the passengers is here to stay.

Congratulations to us but now the pressure is on to make it 9 and of course 10 in a row. At that point we will be in section 6 openers. That should be interesting.
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Old 05-13-2015, 01:52 PM   #7  
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At the mid-year point we were heading down. The line graph was headed into Delta territory. The company freaked and put out the call to step it up. They also settled the Flight Attendant contract. Hmmm. Anyway all areas improved but the area that improved the most was Flight Crew. That category was up 23%. In-flight was up 18% over mid year. I guess newer uniforms, hats and speaking in front of the passengers is here to stay.

Congratulations to us but now the pressure is on to make it 9 and of course 10 in a row. At that point we will be in section 6 openers. That should be interesting.
This can't possibly be true!?!?! Dougie Parker says frontline employees don't really contribute to the success of an airline!

Congrats Alaska dudes (and dudettes), y'all do a great job.
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Old 05-13-2015, 02:28 PM   #8  
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Congrats to Alaska! Great company with great employees!
Totally agree. Highest respect for you guys!
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Old 05-13-2015, 03:14 PM   #9  
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At the mid-year point we were heading down. The line graph was headed into Delta territory. The company freaked and put out the call to step it up. They also settled the Flight Attendant contract. Hmmm. Anyway all areas improved but the area that improved the most was Flight Crew. That category was up 23%. In-flight was up 18% over mid year. I guess newer uniforms, hats and speaking in front of the passengers is here to stay.

Congratulations to us but now the pressure is on to make it 9 and of course 10 in a row. At that point we will be in section 6 openers. That should be interesting.
Hmmm. Section 6 with jd powers as a major focus? You would have a lot of leverage.

If i was in management I would need to get you to agree to incremental gaIns via constructive engagement. How do I get you to the table? maybe scare you (scope?), get you to the table, agree not to do whatever if you agree to something I want, throw in some new rates, extend cba out, we are friends, we are a team. Juknow what I mean?
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Old 05-13-2015, 03:41 PM   #10  
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At the mid-year point we were heading down. The line graph was headed into Delta territory. The company freaked and put out the call to step it up. They also settled the Flight Attendant contract. Hmmm. Anyway all areas improved but the area that improved the most was Flight Crew. That category was up 23%. In-flight was up 18% over mid year. I guess newer uniforms, hats and speaking in front of the passengers is here to stay.

Congratulations to us but now the pressure is on to make it 9 and of course 10 in a row. At that point we will be in section 6 openers. That should be interesting.
I agree this was a particular tough accomplishment...9 will be somewhat tougher. Mid-year, the company implemented measures based on downward trending category numbers. Lots of new markets, brand refresh launches inside and outside the aircraft, personal call to employees to step up efforts and retooling the frequent flier program. Despite Delta stepping up in SEA based markets and statistically improving in all 7 categories from 2014 to 2015 numbers, Alaska managed to reverse the downward mid-year trend and earn #1 for eighth year in a row. While this put Delta at #2 overall (also known as the Mickleson) for the third consecutive year, Alaska still lost ground in all 7 categories from 2014. I really am not sure that Delta can do too much more in 2016 to surge with the same 2014-2015 momentum (outside of improving the tanking SkyMiles program...a different award but would likely help this award as well), I really don't see how much more Alaska can do either. I suppose for the flight ops side, the uniform police will go into full force starting in July and with JetPack up and running, most Captains will have plenty of time to make cabin appearances going forward. I'm sure another year of JDP micromanagement will bring the curmudgeons out in force for contract talks.
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