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This captain/crew deserve special recognition...
Marine double-amputee’s treatment on Delta flight angers other vets
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Quote: This captain/crew deserve special recognition...
Marine double-amputee’s treatment on Delta flight angers other vets

The crewmembers responsible for this treatment should be very ashamed and be outed to the public. Not sure if the Captain knew but the FA should be punished, would have saved time to let the people in first switch places. I have swapped seating military servicemen coming back from deployment no problem.
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Quote: This captain/crew deserve special recognition...
Marine double-amputee’s treatment on Delta flight angers other vets
Everyone is quick to always demonize the offending party anytime anything happens to a soldier/vet, but this time I'm going to go ahead and side with the airline.

This guy had a 104F fever. He shouldn't have been flying. That probably made the experience 10x worse for him and everyone else involved.

His main complaint was that he had to ride in a wheel chair to the back of the plane in front of all the other passengers. We all know that wheelchairs are boarded first, so something happened where it didn't occur in this case. You and I both know that "something" probably was that he didn't show up to the gate on time.

His secondary complaint was that he wasn't moved to first class. Give me a break. What seat did the ticket you bought have printed on it? Its a nice gesture to be offered first class but it shouldn't be expected and shouldn't be complained about when not given. Plus, this was done after doors closed. Little hard to move a double amputee with dignity from one end of the plane to the other... again... without support from ground crew.


I'm thankful for this man's service to our country, but in this circumstance... Delta isn't the evil-doer they're being made out to be.
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Quote: Everyone is quick to always demonize the offending party anytime anything happens to a soldier/vet, but this time I'm going to go ahead and side with the airline.

This guy had a 104F fever. He shouldn't have been flying. That probably made the experience 10x worse for him and everyone else involved.

His main complaint was that he had to ride in a wheel chair to the back of the plane in front of all the other passengers. We all know that wheelchairs are boarded first, so something happened where it didn't occur in this case. You and I both know that "something" probably was that he didn't show up to the gate on time.

His secondary complaint was that he wasn't moved to first class. Give me a break. What seat did the ticket you bought have printed on it? Its a nice gesture to be offered first class but it shouldn't be expected and shouldn't be complained about when not given. Plus, this was done after doors closed. Little hard to move a double amputee with dignity from one end of the plane to the other... again... without support from ground crew.


I'm thankful for this man's service to our country, but in this circumstance... Delta isn't the evil-doer they're being made out to be.
Since they had to wheel thru first and people offered to let him take their seat it would have been faster to let them switch. I know what probably happened his connecting flight was late not his fault!!! Why so quick to throw him under the bus?
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Quote: Since they had to wheel thru first and people offered to let him take their seat it would have been faster to let them switch. I know what probably happened his connecting flight was late not his fault!!! Why so quick to throw him under the bus?
I'm "throwing him under the bus" because... when you look at this from the point of view of someone who understands how these things work, it doesn't look like the airline did anything wrong. Its always a tough situation when there is a disabled passenger and the airline and crews do their best. Airliners just aren't designed to be easy in this regard.

What we do have is someone who is flying with a fever at a level where he should've been in an ER, not an airplane. Everyone knows that when you're that sick... even the most minor discomfort seems like hell. And then he proceeded to complain about what is industry accepted practice for airlines and that he wasn't given a first class seat. And then we all find out about it in an article that is 1/10th about the actual event and 9/10ths meant to stir emotion.
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Quote: I'm "throwing him under the bus" because... when you look at this from the point of view of someone who understands how these things work, it doesn't look like the airline did anything wrong. Its always a tough situation when there is a disabled passenger and the airline and crews do their best. Airliners just aren't designed to be easy in this regard.

What we do have is someone who is flying with a fever at a level where he should've been in an ER, not an airplane. Everyone knows that when you're that sick... even the most minor discomfort seems like hell. And then he proceeded to complain about what is industry accepted practice for airlines and that he wasn't given a first class seat. And then we all find out about it in an article that is 1/10th about the actual event and 9/10ths meant to stir emotion.
Three sides to every story....as usual!
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Quote: I'm "throwing him under the bus" because... when you look at this from the point of view of someone who understands how these things work, it doesn't look like the airline did anything wrong. Its always a tough situation when there is a disabled passenger and the airline and crews do their best. Airliners just aren't designed to be easy in this regard.

What we do have is someone who is flying with a fever at a level where he should've been in an ER, not an airplane. Everyone knows that when you're that sick... even the most minor discomfort seems like hell. And then he proceeded to complain about what is industry accepted practice for airlines and that he wasn't given a first class seat. And then we all find out about it in an article that is 1/10th about the actual event and 9/10ths meant to stir emotion.
Since I am a Widebody Airline Captain I think I have a good grasp on what happens. I did not read he complained about a free upgrade but he was offered a seat by others. This was not just some disabled person he was DISABLED protecting the freedoms we as Americans enjoy and deserves better.
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Quote: Since they had to wheel thru first and people offered to let him take their seat it would have been faster to let them switch. I know what probably happened his connecting flight was late not his fault!!! Why so quick to throw him under the bus?
Why are you so quick to throw the crew under the bus?Oh,I'm sorry I forgot-the media is always right-must be the crew's fault.
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Quote: Why are you so quick to throw the crew under the bus?Oh,I'm sorry I forgot-the media is always right-must be the crew's fault.
OK my bad if someone did offer to switch seats then my statement stands. How often do we throw gate attendants under the bus because they make our deadheading harder?

I have been deadheading home trying to catch one of lifes moments that for everyone else is easy to catch and had crews go way out of their way to make sure I was comfortable. I have also made sure it happened for others on my flights, part of the job NO but should be done regardless. We should look out for each other as much as possible. Even though I did not serve I include the fine men and women who protect my freedoms by serving in the military especially one who lost so much.
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Quote:
Flight attendants insisted no one could move through the cabin because the doors were being closed for takeoff, she wrote.
This rests on management for hammering gate agents and FA's with on time departure nonsense. If you leave 5 minutes late but take care of you passengers, the pilots can more often than not make that time up.

Now, I don't know when the seats were offered. Were they offered right as he boarded or was he already in the back of the plane and the isle chair already gone? If it could have been done in a reasonable amount of time, it should have been done. If you were all buttoned up and ready to go, I'm sorry but the time to do it was 10 minutes ago.

I wouldn't be quick to throw the FA's under the bus as they are taking their orders from people who only look at performance numbers and aren't out there day to day taking care of and dealing with the passengers and probably fear they will be disciplined for taking a delay.
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