Originally Posted by Planepirate

I can't tell you how many times I've called them back after a missed call for JRM to find out I'm #6 in line so I hang up.

After the summer meltdown of 2015, their big fix was to get the new phone menu that allows you to select current day vs next day, hotel issues vs other issues etc. Hey management: I hope you know that nobody selects the "next day" option because all the current day callers just hop in front of you. You could literally be on hold indefinitely. Once again our management has spent money on a stupid idea that doesn't work. I am so sick of hearing "please listen closely as the menu has recently changed", when it hasn't changed in over 2 years.

I've said it before and I'll say it again: The lack of staffing and experience (mostly because of turnover) in crew scheduling is the reason for every meltdown this company has experienced. It is so obvious yet it hasn't been fixed. Things like this scare me the most about this company.

Originally Posted by FlyingOkra

They also went from 15 Crew Schedulers to 45 after that meltdown. But who knows how many they retain or how much they've grown that number along with the airline.

Originally Posted by putzin

Closer to "60" I've heard, but regardless they still suck.

Originally Posted by Planepirate

After the summer meltdown of 2015, their big fix was to get the new phone menu that allows you to select current day vs next day, hotel issues vs other issues etc. Hey management: I hope you know that nobody selects the "next day" option because all the current day callers just hop in front of you. You could literally be on hold indefinitely. Once again our management has spent money on a stupid idea that doesn't work. I am so sick of hearing "please listen closely as the menu has recently changed", when it hasn't changed in over 2 years.

Originally Posted by putzin

Closer to "60" I've heard, but regardless they still suck.

Originally Posted by gringo

In defense of the schedulers, it's really not their fault. A recent class of about 20 had 1, yes 1, new hire with previous airline scheduling experience. Everyone else was off the street with literally zero airline experience. I'm talking guys coming over from Verizon and Sprint stores. Most of the schedulers sincerely try to do a good job, but the hours are long, the office can get kind of high-schoolish and turnover is high.

Furthermore, not only do they have to schedule the pilots, but they're also scheduling the flight attendants as well.

Blame the system that put these people in this position in the first place. Most of them will eventually learn, but it's truly a "baptism by fire" over there in Miramar.

These guys are simply overworked, under paid and waaaay under trained.

Originally Posted by FML666

I had 6 days at the end of August and 4 at the beginning of September so the 4 day in September got TX2-ed. Had to drop the latter of my August trips for life stuff but don't have anything specific to do 9/1-9/4 and I've been called about JMs 4 times in the past 36 hours. I could really use some 200% but I'm burned out from doing everyone else's job as well as my own this last trip so working for free or even straight pay isn't an attractive option.

Originally Posted by IWalkJun12

What do you mean by doing everyone else's job?

Originally Posted by putzin

Closer to "60" I've heard, but regardless they still suck.

Originally Posted by Planepirate

I don't know if "suck" is the right word. We all suck when we are new to something. They just need to staff adequately and pay to retain them. Most all of my interactions with scheduling have been pleasant.