Transition drop pay question
08-31-2017 | 11:39 AM
#21
Banned
Joined: Aug 2012
Posts: 554
Likes: 0
From: B-767 FO
I can't tell you how many times I've called them back after a missed call for JRM to find out I'm #6 in line so I hang up.
After the summer meltdown of 2015, their big fix was to get the new phone menu that allows you to select current day vs next day, hotel issues vs other issues etc. Hey management: I hope you know that nobody selects the "next day" option because all the current day callers just hop in front of you. You could literally be on hold indefinitely. Once again our management has spent money on a stupid idea that doesn't work. I am so sick of hearing "please listen closely as the menu has recently changed", when it hasn't changed in over 2 years.
I've said it before and I'll say it again: The lack of staffing and experience (mostly because of turnover) in crew scheduling is the reason for every meltdown this company has experienced. It is so obvious yet it hasn't been fixed. Things like this scare me the most about this company.
After the summer meltdown of 2015, their big fix was to get the new phone menu that allows you to select current day vs next day, hotel issues vs other issues etc. Hey management: I hope you know that nobody selects the "next day" option because all the current day callers just hop in front of you. You could literally be on hold indefinitely. Once again our management has spent money on a stupid idea that doesn't work. I am so sick of hearing "please listen closely as the menu has recently changed", when it hasn't changed in over 2 years.
I've said it before and I'll say it again: The lack of staffing and experience (mostly because of turnover) in crew scheduling is the reason for every meltdown this company has experienced. It is so obvious yet it hasn't been fixed. Things like this scare me the most about this company.
08-31-2017 | 12:03 PM
#22
Line Holder
Joined: Jun 2006
Posts: 1,600
Likes: 33
08-31-2017 | 04:56 PM
#24
Thread Starter
Gets Weekends Off
Joined: Apr 2017
Posts: 183
Likes: 0
From: Discount Pilot
After the summer meltdown of 2015, their big fix was to get the new phone menu that allows you to select current day vs next day, hotel issues vs other issues etc. Hey management: I hope you know that nobody selects the "next day" option because all the current day callers just hop in front of you. You could literally be on hold indefinitely. Once again our management has spent money on a stupid idea that doesn't work. I am so sick of hearing "please listen closely as the menu has recently changed", when it hasn't changed in over 2 years.
In their defense I'm pretty sure that even with that many schedulers they still only have 2 on duty at a time, they rotate every 30 minutes, and each shift change takes 15 minutes to complete.
08-31-2017 | 05:04 PM
#25
Gets Weekends Off
Joined: Jun 2005
Posts: 1,125
Likes: 0
From: Under the Frog
In defense of the schedulers, it's really not their fault. A recent class of about 20 had 1, yes 1, new hire with previous airline scheduling experience. Everyone else was off the street with literally zero airline experience. I'm talking guys coming over from Verizon and Sprint stores. Most of the schedulers sincerely try to do a good job, but the hours are long, the office can get kind of high-schoolish and turnover is high.
Furthermore, not only do they have to schedule the pilots, but they're also scheduling the flight attendants as well.
Blame the system that put these people in this position in the first place. Most of them will eventually learn, but it's truly a "baptism by fire" over there in Miramar.
These guys are simply overworked, under paid and waaaay under trained.
Furthermore, not only do they have to schedule the pilots, but they're also scheduling the flight attendants as well.
Blame the system that put these people in this position in the first place. Most of them will eventually learn, but it's truly a "baptism by fire" over there in Miramar.
These guys are simply overworked, under paid and waaaay under trained.
08-31-2017 | 05:26 PM
#26
Line Holder
Joined: Jun 2006
Posts: 1,600
Likes: 33
In defense of the schedulers, it's really not their fault. A recent class of about 20 had 1, yes 1, new hire with previous airline scheduling experience. Everyone else was off the street with literally zero airline experience. I'm talking guys coming over from Verizon and Sprint stores. Most of the schedulers sincerely try to do a good job, but the hours are long, the office can get kind of high-schoolish and turnover is high.
Furthermore, not only do they have to schedule the pilots, but they're also scheduling the flight attendants as well.
Blame the system that put these people in this position in the first place. Most of them will eventually learn, but it's truly a "baptism by fire" over there in Miramar.
These guys are simply overworked, under paid and waaaay under trained.
Furthermore, not only do they have to schedule the pilots, but they're also scheduling the flight attendants as well.
Blame the system that put these people in this position in the first place. Most of them will eventually learn, but it's truly a "baptism by fire" over there in Miramar.
These guys are simply overworked, under paid and waaaay under trained.
09-01-2017 | 04:29 AM
#27
Gets Weekends Off
Joined: May 2010
Posts: 429
Likes: 0
I had 6 days at the end of August and 4 at the beginning of September so the 4 day in September got TX2-ed. Had to drop the latter of my August trips for life stuff but don't have anything specific to do 9/1-9/4 and I've been called about JMs 4 times in the past 36 hours. I could really use some 200% but I'm burned out from doing everyone else's job as well as my own this last trip so working for free or even straight pay isn't an attractive option.
09-01-2017 | 06:32 AM
#28
Line Holder
Joined: Nov 2015
Posts: 1,877
Likes: 199
Calling for Fuel
Calling for Paperwork
Calling scheduling asking where x,y,z crewmember is
Calling transportation because no one scheduled it.
Calling hotel connections because the hotel you got dropped off at has no reservation.
Calling Payroll because they shorted you pay.
Calling training because you dequaled
You know, the usual stuff lol (at least im assuming thats what he meant).
Calling for Paperwork
Calling scheduling asking where x,y,z crewmember is
Calling transportation because no one scheduled it.
Calling hotel connections because the hotel you got dropped off at has no reservation.
Calling Payroll because they shorted you pay.
Calling training because you dequaled
You know, the usual stuff lol (at least im assuming thats what he meant).
09-01-2017 | 09:38 AM
#29
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Joined: May 2017
Posts: 239
Likes: 0
09-01-2017 | 12:04 PM
#30
Gets Weekends Off
Joined: Oct 2013
Posts: 456
Likes: 0
This ^^^, most of the schedulers I have had to deal with have been very nice ( trust me It was not this way at my regional I came from, they were actually hostile there at some points). They have a job to do here, so blame the system not the the scheduler.
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