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01-16-2019 | 08:08 AM

#31

Andy

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Joined: Mar 2006

Posts: 5,213

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From: guppy CA

Quote:

Originally Posted by PDRit

So your argument is pilots can’t be trusted? Pilots love to brag about how brilliant they are compared to other employees. But yet they can’t be trusted to not post sensitive information to social media.

Rumor is the service scores are really low in SFO. Perhaps those boards were to make the SFO pilots aware of how much revenue is in the cabin. We are in the service industry and while we move the jet from A to B, how we as pilots interact with the customers does have an impact. When you forget you are in the service industry you breed the mindset that can have serious negative effect on the bottom line.

Well, obviously, pilots can't be trusted with sensitive data. Not you in particular but someone posted this on social media and I doubt that it was the janitor who empties the trash cans and vacuums the floor. Sure, most pilots are not stupid enough to post this kind of stuff on social media, but I'll say with near certitude that this was posted by a UAL pilot. He or she should be terminated.

Circling back to whomever in management thought this was a good idea, they should also be terminated. The information should have been scrubbed for sensitive data and then posted. For instance, it could have used the data without attaching the Apple/Google/Facebook name to the information.

Quote:

Originally Posted by worstpilotever

Are they still there?

Thankfully, no.

And this is all over frequent flyer websites. Here's one (I've seen it on others): https://viewfromthewing.boardingarea...-deep-trouble/

01-16-2019 | 09:48 AM

#32

Itsajob

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Joined: Mar 2018

Posts: 1,358

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Quote:

Originally Posted by CALFO

If anything, this incident makes a strong argument for bringing back recurrent ground school, charm school,fuel school, what have you. Those were always great opportunities for the company to pass along quasi-secrets in secure environment.

Id rather just do a good job every day and then go home and not know this type of information than waste a day off having sunshine pumped up a dark place. I remember at one of those classes they talked about all of the growth and advancement that we were going to have and how we were going to quickly go to 16,000 pilots to staff it. No thanks. Most of those classes could be adequately covered in a 30 minute CBT completed on a layover. No need to waste a day or two for 30 minutes of actually useful information.

01-17-2019 | 12:00 AM

#33

sleeves

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Joined: Mar 2006

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From: 737 fo

Quote:

Originally Posted by PDRit

I give the same great service to all customers rather they be from Apple, Microsoft or Russian Spys... It would seem that ****ing off your best customers would not be a great way to improve service. Rumor is that Apple in particular is really ****ed. Probably better ways of helping pilots give better service.

Last edited by sleeves; 01-17-2019 at 12:12 AM.

01-17-2019 | 06:18 AM

#34

SUX4U

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Joined: Oct 2009

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From: B756 FO

Quote:

Originally Posted by PDRit

Rumor is the service scores are really low in SFO. Perhaps those boards were to make the SFO pilots aware of how much revenue is in the cabin. We are in the service industry and while we move the jet from A to B, how we as pilots interact with the customers does have an impact. When you forget you are in the service industry you breed the mindset that can have serious negative effect on the bottom line.

You think how we interact with our customers is going to dramatically make up for some incredibly **** poor service and bad attitudes in our premium cabins that our customers get to experience from inflight? Notice I said “some” not all as there are plenty of great flight attendants here that do a fantastic job. We just have a very inconsistent service standard that is incredibly apparent when flying overseas airlines. I don’t think pilots are going to be the ones to save the day for our customers experience.

01-17-2019 | 09:24 AM

#35

PDRit

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Joined: Feb 2018

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Quote:

Originally Posted by SUX4U

Pilots alone won’t save the day. But pilots along with FA’s and CS will. I think those posters were put in all the employee areas. It was only the ones in flight ops that got leaked. So are the other employee groups smarter or better trained at compliance? I think way too many pilots believe they don’t have to abide by any company regulations. Ever hear guys bragging about how they don’t have to comply with company meal expense rules? The idea that they are untouchable leads to BS like this posting of sensitive info because they don’t believe the disclaimers/rules apply to them. They all believe they can’t be fired and if they are ALPA will save them so they operate in their own world of disillusionment.